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Workday Analyst

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CHANEL

Aug 26

  • Job
    Full-time
    Junior Level
  • IT & Cybersecurity
    People, HR & Administration
  • London
  • Quick Apply

AI generated summary

  • You should have strong HCM knowledge, 2 years Workday experience, communication skills, data confidentiality, project management ability, and proficiency in Microsoft Suite and relevant tools.
  • You will support the regional Workday team, manage inquiries and tickets, ensure data accuracy, conduct training, oversee adoption, test updates, and document changes for continuous improvement.

Requirements

  • - Extensive knowledge of HCM processes, specifically in Compensation/Advanced Compensation, and understanding of HR functions and business processes.
  • - Proficient in requirements elicitation and business process modeling.
  • - Proven decision-making skills with the ability to drive business results.
  • - Excellent communication skills, able to engage with all organizational levels.
  • - Minimum 2 years of Workday Analyst/Administrator experience with cloud SaaS HR applications.
  • - At least 1 year of direct Workday HCM and Absence configuration experience.
  • - Bachelor’s Degree or equivalent work experience preferred.
  • - Highest commitment to data confidentiality.
  • - Ability to manage multiple projects in a dynamic environment.
  • - Proficiency in Microsoft Suite and familiarity with project and service management tools (e.g., Trello, Smartsheet, JIRA, ServiceNow).
  • - A proactive team player who is willing to go the extra mile.
  • - Embody the company's core values in all aspects of work.

Responsibilities

  • Day-to-Day Support Activities
  • Act as the primary point of contact for the regional Workday Support Team, addressing inquiries and issues, and aligning on action plans while providing expertise and guidance for defect investigation or configuration change requests.
  • Triage, assign, and monitor the progress of tickets through governance mechanisms and check-ins with the global team. Participate in relevant testing activity.
  • Record root-cause and impact analyses, as well as configuration documentation for all tickets.
  • Manage security assignments and approvals within the time zone and handle service requests when necessary.
  • Prepare and communicate KPIs related to support and Workday adoption/usage within the time zone.
  • Change and Communication Support
  • Work with regional teams to facilitate ongoing adoption of Workday features and functionality.
  • Provide insights to global leads based on user needs and experiences to enhance the overall Workday experience.
  • Disseminate key information and decisions to the global HR communities.
  • Train regional teams on new Workday features.
  • Release Management and Ad-hoc Projects
  • Review and assess feature updates provided by Workday.
  • Adapt test scripts for configuration changes and partner with regional teams for local regression testing.
  • Document and support regional change request requirements.
  • Assist with end-to-end testing for releases and configuration changes.
  • Governance
  • Assist Data Stewards in their roles.
  • Oversee data accuracy and collaborate on data quality improvements.
  • Implement global data requirements and resolve technical data issues.
  • Suggest and maintain system-enforced data controls as agreed with Data Owners & Stewards.

FAQs

What is the location of the Workday Analyst position?

The Workday Analyst position is based at the London Headquarters.

Who does the Workday Analyst report to?

The Workday Analyst reports to the Head of Core People Solutions.

What type of contract is offered for this role?

This is a permanent, full-time contract.

What are the main responsibilities of the Workday Analyst?

The main responsibilities include providing Tier-2 support, managing system configurations, collaborating with regional teams, preparing KPIs, facilitating adoption of Workday features, and overseeing data quality.

What experience is required for this position?

A minimum of 2 years of Workday Analyst/Administrator experience with cloud SaaS HR applications and at least 1 year of direct Workday HCM and Absence configuration experience is required.

What skills are essential for the Workday Analyst role?

Essential skills include extensive knowledge of HCM processes, proficiency in requirements elicitation, decision-making abilities, excellent communication skills, and proficiency in Microsoft Suite and project management tools.

Is training provided for new Workday features?

Yes, the Workday Analyst is expected to train regional teams on new Workday features.

What kind of team does the Workday Analyst work with?

The Workday Analyst works with a core team of Subject Matter Experts, regional Workday support teams, and the global IT team.

Will the Workday Analyst have opportunities for growth beyond Workday?

Yes, there is potential for the role to grow to include other technological solutions related to the Core Solution as the People technology ecosystem continues to expand.

What is the company culture like at CHANEL?

CHANEL promotes a multicultural workplace and values collaboration with diverse teams, individuals, and projects within a global organization.

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CHANEL

Retail & Consumer Goods
Industry
10,001+
Employees
1910
Founded Year

Mission & Purpose

Chanel is a renowned luxury brand that specialises in haute couture, ready-to-wear clothing, handbags, perfumes, cosmetics, and accessories. The company strives to create timeless, elegant, and innovative products that reflect the essence of French luxury and sophistication. Chanel's overarching aim is to inspire and empower individuals by providing high-quality, beautifully crafted items that enhance personal style and self-expression while maintaining an enduring legacy in the fashion and beauty industries.