Workforce Officer

Humber Teaching NHS Foundation Trust

Sep 8

Applications are closed

Job
Full-time
Junior & Mid Level
People, HR & Administration
Kingston upon Hull

Requirements

Qualifications And Knowledge
Essential criteria
Level 3 Certificate in Human Resources Practice (Previously CPP) or equivalent level of experience.
Knowledge on a range of Workforce procedures relevant to the role
A good understanding of relevant policy, legislation drivers and their application to the relevant service area.
Desirable criteria
Knowledge of NHS systems and structures
Experience
Essential criteria
Confidence and ability to effectively communicate with wide range of stakeholders including employees, managers and senior managers
Experience of using Microsoft software packages
Understanding of the need for, and ability to maintain, a high level of confidentiality.
Proven track record of providing HR administration support / processing contractual changes in staff records
Desirable criteria
Understanding of a range of workforce procedures and practices, some of which are non-routine and acquired through formal training or equivalent experience e.g., Disclosure and Barring Service
Previous experience of the ESR (Electronic Staff Record) system and inputting/processing contractual changes to the staff record
Skills And Competencies
Essential criteria
Ability to commute across sites within the Trusts boundaries effectively.
Able to plan and prioritise own time, managing conflicting priorities and tight deadlines.
Excellent customer service, communication, and interpersonal skills
Ability to work effectively as part of a team.

Responsibilities

Provide a comprehensive high quality customer service to staff and managers in the Trust in relation to the provision of advice and guidance on workforce queries, policies and procedures and terms and conditions of employment.
Respond to basic operational workforce queries using a range of different methods.
Develop and maintain partnerships and effective working relationships across the Trust and work in conjunction with the Trust’s payroll and recruitment service to deliver a seamless service to our stakeholders.
Provide high-quality Workforce administration support to the Operational HR team.
Support managers with the proactive management of sickness absence queries and cases.
Ensure the completion of accurate and timely variations to contracts.
Undertake ad hoc project work as requested by the Senior Workforce Advisor and Workforce and Employee Relations Manager.

FAQs

What is the main focus of the Workforce Officer role?

The primary focus of the Workforce Officer role is to provide high-quality administration support to the Operational HR team, including processing changes within the Electronic Staff Record such as new starters, leavers, contractual changes, salary variations, and DBS checks.

What qualifications are required for the Workforce Officer position?

Essential qualifications include a Level 3 Certificate in Human Resources Practice (or equivalent experience) and a good understanding of relevant policies, legislation, and workforce procedures.

Is experience in HR administration necessary for this role?

Yes, a proven track record of providing HR administration support and processing contractual changes in staff records is essential.

What type of communication skills are necessary for this job?

The role requires confidence and the ability to effectively communicate with a wide range of stakeholders, including employees, managers, and senior managers.

Are there any desirable criteria for applicants?

Yes, desirable criteria include knowledge of NHS systems and structures, understanding of a range of workforce procedures, and prior experience with the Electronic Staff Record (ESR) system.

Will the Workforce Officer need to travel between sites?

Yes, the ability to commute across sites within the Trust's boundaries effectively is essential for this role.

What is the work environment like at the Trust?

The Trust is described as a forward-thinking and dynamic organization committed to staff development, delivering high-quality, person-centered, and compassionate care to patients.

What kind of support can new employees expect from their team?

New employees can expect a warm welcome and all the necessary support from their team to help them get started.

How does the Trust view diversity and equality?

The Trust recognizes the positive value of diversity, promotes equality, and challenges discrimination, welcoming job applications from people of all backgrounds.

Is there an emphasis on customer service in this role?

Yes, excellent customer service, communication, and interpersonal skills are essential competencies for the Workforce Officer position.

Humber Teaching NHS Foundation Trust

Caring, Learning & Growing Together.

Science & Healthcare

Industry

1001-5000

Employees

Mission & Purpose

Humber Teaching NHS Foundation Trust provides a comprehensive range of mental health, learning disability, community and addictions services to people from Hull and the East Riding, a population of almost 600,000. The Trust also provide forensic services to patients from the wider Yorkshire and Humber area and employs approximately 3000 staff in locations across 70 sites. As a Teaching Trust, we work closely with our major academic partners, Hull York Medical School and Hull University, nurturing a workforce of tomorrow's doctors, nurses and other health professionals.