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WORKFORCE SPECIALIST

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State of Arizona

20d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Phoenix

AI generated summary

  • You must have knowledge of labor market info, customer service skills, proficiency in tech tools, a high school diploma, and two years of public contact experience. Travel and a valid driver's license are required.
  • You will assess job seekers, develop employment plans, manage case records, provide program info, resolve client issues, and collaborate with local partners to support workforce development.

Requirements

  • Knowledge of Labor Market Information and In-demand Industries and Occupations.
  • Knowledge of interviewing techniques, assessment tools and strategies and transferable skills.
  • Knowledge of social, cultural, and economic conditions that impact the populations and area(s) served.
  • Skill in customer service, teamwork, collaboration, and interpersonal communication, including de-escalation and conflict resolution.
  • Skill in written and verbal communication, including public speaking, presentation, and interviewing.
  • Skill in adapting to changing circumstances, staff and client’s needs, and work with interruptions.
  • Proficiency Microsoft Office, Google, data base systems, and computers, and technology-based platforms that interface directly with applicants and job seekers such as Google Meets, Zoom, and other video conferencing technologies to interview participants, elicit information, assess skills, knowledge, ability, work history and interest while maintaining client confidentiality.
  • Ability to learn & apply applicable federal and state laws, regulations, and procedures, to include Department of Labor, Department of Economic Security, and Department of Administration rules, policies, and procedures.
  • Ability to plan and organize work in accordance with Division priorities and time management methodology.
  • Ability to work effectively independently and as a member of diverse teams.
  • Ability to work with clients of diverse backgrounds.
  • High school diploma or equivalent.
  • Two (2) years public contact or customer service work experience, employment counseling or recruitment.
  • Depending on assignment: experience working with farmworkers, refugees, and veterans; service-connected disabled veteran with other than a dishonorable discharge.
  • Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
  • All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
  • Travel will be required for State business. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on State business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on State business shall maintain the statutorily required liability insurance (see Arizona Administrative Code [A.A.C.] R2-10-207.11).

Responsibilities

  • Perform outreach and case management functions such as: assessing skills, abilities, work history, employment barriers and career interests, retention follow up; developing employment plans; determine eligibility for services; providing information on Labor Market, In-Demand industries, and occupations; and identifying and coordinating with formal and informal resources to remove barriers, develop skills, and achieve certifications.
  • Use databases to register & refer job seekers; complete and maintain accurate records and reports for performance and reporting requirements in accordance with quality and quantity standards mandated by various laws, rules and federal regulations.
  • Provide customer service, program information to job seekers, colleagues, and the business community; maintain positive working relationships with local partners, community organizations and other agency personnel; resolution of customer issues and complaints; and utilization of veteran priority of service (VPOS) for veteran clients (as applicable).

FAQs

What is the role of a Workforce Specialist in the Department of Economic Security?

A Workforce Specialist is responsible for providing a wide range of employment-related services to engage, advise, prepare, and match job seekers with Arizona businesses, helping them secure employment, maintain current jobs, or build sustainable careers.

What qualifications are preferred for this position?

The ideal candidate should have a high school diploma or equivalent, along with two years of public contact or customer service work experience, employment counseling, or recruitment. Experience working with farmworkers, refugees, and veterans is also preferred depending on assignment.

What are the working hours for this position?

The Workforce Specialist position may require working outside of traditional 8-5 hours and in various client gathering locations, including rural areas and correctional facilities.

Are there any specific skills required for this position?

Yes, candidates should have knowledge of Labor Market Information, interviewing techniques, excellent customer service skills, and proficiency in technology platforms such as Microsoft Office and video conferencing tools.

What are the travel requirements for this position?

Travel is required for state business, and employees operating a vehicle must possess a current, valid driver's license and complete all necessary training and checks.

What benefits does the Arizona Department of Economic Security offer?

Benefits include affordable medical, dental, and life insurance plans, participation in the Arizona State Retirement System, paid holidays, vacation and sick time, tuition reimbursement, wellness plans, and career advancement opportunities.

Is there an opportunity for professional development?

Yes, the Arizona Department of Economic Security offers career advancement and employee development opportunities, including tuition reimbursement and stipend opportunities.

What are the pre-employment requirements for the Workforce Specialist position?

Candidates must successfully pass background and reference checks, and all newly hired State employees must complete the Electronic Employment Eligibility Verification Program (E-Verify).

How can I contact someone for more information regarding this job?

For questions about this career opportunity, you can contact Anthony Haeg at (623) 301-0437 or email AHaeg@azdes.gov.

Is there a preference for working with specific populations?

Yes, depending on the assignment, experience working with specialized populations such as farmworkers, refugees, and veterans is preferred.

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State of Arizona

Government
Industry
10,001+
Employees
1912
Founded Year

Mission & Purpose

Arizona is on a mission to become the #1 state in the nation in which to live, work, play, get an education, and retire. Arizona state government plays a vital role in making this happen, and in order to maximize our potential the State of Arizona must operate in way that demonstrates a business-like approach. We are looking for enthusiastic and talented people to join the team.