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WORKFORCE SPECIALIST

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State of Arizona

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Phoenix

AI generated summary

  • You need knowledge of labor market info, interviewing techniques, and social conditions; skills in communication and tech; a high school diploma; and 2 years of relevant experience.
  • You will assess client skills, develop employment plans, maintain records, provide services to job seekers, and coordinate with partners to address employment barriers and achieve certifications.

Requirements

  • Knowledge, Skills & Abilities (KSAs):
  • Knowledge of Labor Market Information and In-demand Industries and Occupations.
  • Knowledge of interviewing techniques, assessment tools and strategies and transferable skills.
  • Knowledge of social, cultural, and economic conditions that impact the populations and area(s) served.
  • Skill in customer service, teamwork, collaboration, and interpersonal communication, including de-escalation and conflict resolution.
  • Skill in written and verbal communication, including public speaking, presentation, and interviewing.
  • Skill in adapting to changing circumstances, staff and client’s needs, and work with interruptions.
  • Proficiency Microsoft Office, Google, data base systems, and computers, and technology-based platforms that interface directly with applicants and job seekers such as Google Meets, Zoom, and other video conferencing technologies to interview participants, elicit information, assess skills, knowledge, ability, work history and interest while maintaining client confidentiality.
  • Ability to learn & apply applicable federal and state laws, regulations, and procedures, to include Department of Labor, Department of Economic Security, and Department of Administration rules, policies, and procedures.
  • Ability to plan and organize work in accordance with Division priorities and time management methodology.
  • Ability to work effectively independently and as a member of diverse teams.
  • Ability to work with clients of diverse backgrounds.
  • Selective Preference(s):
  • The ideal candidate for this position will have:
  • High school diploma or equivalent.
  • Two (2) years public contact or customer service work experience, employment counseling or recruitment.
  • Depending on assignment: experience working with farmworkers, refugees, and veterans; service-connected disabled veteran with other than a dishonorable discharge.
  • Pre-Employment Requirements:
  • Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
  • All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
  • Travel will be required for State business. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on State business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on State business shall maintain the statutorily required liability insurance (see Arizona Administrative Code [A.A.C.] R2-10-207.11).

Responsibilities

  • Perform outreach and case management functions such as: assessing skills, abilities, work history, employment barriers and career interests, retention follow up; developing employment plans; determine eligibility for services; providing information on Labor Market, In-Demand industries, and occupations; and identifying and coordinating with formal and informal resources to remove barriers, develop skills, and achieve certifications.
  • Use databases to register & refer job seekers; complete and maintain accurate records and reports for performance and reporting requirements in accordance with quality and quantity standards mandated by various laws, rules and federal regulations.
  • Provide customer service, program information to job seekers, colleagues, and the business community; maintain positive working relationships with local partners, community organizations and other agency personnel; resolution of customer issues and complaints; and utilization of veteran priority of service (VPOS) for veteran clients (as applicable).

FAQs

What is the job title for this position?

The job title is Workforce Specialist.

What is the hourly wage for this position?

The hourly wage for this position is $20.0449, which equates to an annual salary of $41,693.39.

Where is the job located?

The job is located at the Division of Employment and Rehabilitation Services (DERS), Workforce Solutions Administration (WSA), at 3406 North 51st Avenue, Phoenix, Arizona 85031.

What are the required working hours for the Workforce Specialist?

The position may require working outside of traditional 8-5 work hours, depending on the population served.

What kind of services will a Workforce Specialist provide?

A Workforce Specialist will provide a wide range of employment-related services, including engaging, advising, preparing, and matching job seekers with Arizona businesses, as well as conducting outreach and case management functions.

Is travel required for this position?

Yes, travel will be required for State business as part of the job responsibilities.

What qualifications are preferred for candidates applying for this position?

The ideal candidate will have a high school diploma or equivalent and two years of public contact or customer service work experience, employment counseling, or recruitment. Experience working with farmworkers, refugees, and veterans is also preferred.

Will I need to undergo background checks before employment?

Yes, candidates must successfully pass background and reference checks as part of the pre-employment requirements.

Does this position offer benefits?

Yes, the position offers a comprehensive benefits package, including medical, dental, life insurance, participation in the Arizona State Retirement System, paid holidays, vacation time, and other benefits.

Who can I contact for more information about this job opportunity?

For questions about this career opportunity, you can contact Liz Alarcon at (480) 521-0391 or email LizbethAlarcon@azdes.gov.

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State of Arizona

Government
Industry
10,001+
Employees
1912
Founded Year

Mission & Purpose

Arizona is on a mission to become the #1 state in the nation in which to live, work, play, get an education, and retire. Arizona state government plays a vital role in making this happen, and in order to maximize our potential the State of Arizona must operate in way that demonstrates a business-like approach. We are looking for enthusiastic and talented people to join the team.