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Workplace Experience Coordinators

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Scotiabank

Jan 7

Applications are closed

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
    People, HR & Administration
  • Toronto

Requirements

  • Minimum 2 year of related experience or equivalent work experience in customer service or hospitality.
  • Excellent and proven customer service focus record.
  • Excellent verbal and written communication skills.
  • Excellent organizational skills, including ability to prioritize and coordinate multiple tasks.
  • Able to work with minimum supervision and in collaboration with a large team.
  • Strong interpersonal skills with the ability to effectively interact with internal partners and external clients and employees at all levels.
  • Intermediate skills in the MS Office (Word, Excel, Outlook, One Note, MS Teams).
  • Knowledge of conference/meeting room technology, video conferencing, etc. or ability to learn.
  • Responsive to shifts in direction and priorities and schedules.

Responsibilities

  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Receive and welcome visitors while supporting first-class client and guest experience by acting as a central point of contact upon arrival. Notifying employees of guest’s arrival to the floor.
  • Be an expert about all elements of space, technology, and business lines to answer clients’ questions, needs, and provide a welcoming environment.
  • Manages and reviews the daily events to ensure preparations are in place for all bookings for the floor and liaising with operations teams to remedy any deficiencies.
  • Ensuring all guests to the managed facilities (event hosts, executives, outside guests and Scotiabankers) are greeted appropriately and directed to the correct room.
  • Demonstrating impeccable judgment in accommodating guest requests on site.
  • Answer telephone in a professional, timely and courteous manner.
  • Always maintain a clean desk and reception area in accordance with the clean desk policy.
  • Supports Hospitality Services team with meeting room requests including booking & set-up of rooms, conference room technology, ordering food services and maintain reception area.
  • Assist with security related to key holder responsibilities, badge distribution and the daily opening and closing of the floor main access areas. Ensure security credentials relating to premises and controlling access are adhered to. Raise with security any suspicious activity.
  • Assists in providing general administrative support, tasks, and ad-hoc projects on an as needed basis, including event materials such as nametags, menus, tent cards, etc.
  • Maintain shared inboxes.
  • Equipment management, knowledge of all standard office equipment and meeting room technology as first on site for trouble shooting, place & support service calls as needed. Liaise with office equipment and vendors for maintenance as needed.
  • Act as contingent staffing for Hospitality Services reception areas as well as Coordinators & Leads, covering absences including breaks, vacations, sick days.
  • Other relevant administrative and/or project duties/asks as assigned and/or required.
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursues effective and efficient operations in respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance/ATF/sanctions, and conduct risk.
  • Champions a high-performance environment and contributes to an inclusive work environment.

FAQs

What is the primary responsibility of a Workplace Experience Coordinator?

The primary responsibility of a Workplace Experience Coordinator is to support the key enablement functions that keep business lines running optimally by delivering exceptional service to clients and employees.

What skills are required for this role?

Candidates should have strong customer service skills, excellent verbal and written communication, exceptional organizational abilities, and proficiency in MS Office applications. Knowledge of conference room technology is also beneficial.

What is the work environment like for this position?

The work environment is a combination of office and event settings, with non-standard working hours that can range between 6:00 AM and 10:00 PM.

Is prior experience in customer service or hospitality required?

Yes, a minimum of 2 years of related experience in customer service or hospitality is required for this role.

Are there opportunities for professional development in this position?

Yes, there are diverse opportunities for professional development and a rewarding career path within the organization.

What kind of culture can I expect at Scotiabank?

Scotiabank promotes a culture of teamwork, cross-functional collaboration, and inclusivity that values diversity of thought, background, and experience.

How does this role contribute to the organization?

The Workplace Experience Coordinator contributes by ensuring a first-class experience for clients and guests, which supports the overall functionality and service delivery of the bank's business operations.

Will I need to manage any administrative tasks?

Yes, the role includes various administrative responsibilities, such as supporting meeting room requests, equipment management, and maintaining shared inboxes.

Are there flexible scheduling options for this position?

Yes, the position requires flexibility with scheduling according to the demands of event times, which may include working in shifts.

What support does Scotiabank provide for employees who require accommodation?

Scotiabank is committed to creating an inclusive and accessible environment and offers support for candidates requiring accommodations during the recruitment and selection process.

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Scotiabank

Finance
Industry
10,001+
Employees

Mission & Purpose

Welcome to Scotiabank. We serve thousands of customers, families, and communities across the globe, helping them achieve success through advice, products, and services. Follow for news, insights, thought leadership and more.

Culture & Values

  • Respect

    Everyone is always treated with dignity; diverse backgrounds and experiences are what make us better as a whole.

  • Integrity

    Acting honorably comes first – earning the trust of our customers (and each other) is what matters most.

  • Passion

    We’re enthusiastic about what we do, and want you to feel the same way. Imagine coming in to work, and actually feeling excited to learn!

  • Accountability

    We commit, we take action, and most importantly, we take responsibility for those actions. It’s just the right thing to do.

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