FAQs
What are the main responsibilities of the Worldwide Airports Duty Operations Team Manager?
The main responsibilities include managing and leading the WWA Duty Operations Manager team, developing and improving standard operating processes, ensuring punctual delivery of the daily operation, responding to irregular operations, and overseeing crisis management compliance.
Is this role approved for international assignment?
No, this role is not approved for an international assignment.
What kind of experience is required for this position?
Proven experience in people leadership, operational experience in an airport environment, excellent understanding of airport processes, and experience in a customer-focused environment are required.
How many people will I be responsible for managing in this role?
You will be responsible for managing a team of six WWA Duty Operations Managers.
What skills are essential for success in this position?
Essential skills include strong people management, coaching and leadership experience, high levels of resilience, strong planning and organizational skills, and a digital mindset.
What benefits do British Airways offer to employees?
British Airways offers competitive salaries, staff travel benefits including unlimited standby tickets on British Airways flights, discounted airfares, and opportunities for career development and progression.
How does British Airways approach inclusion and diversity?
British Airways is committed to creating an inclusive workplace and recognizes the value of diverse representation. They strive to ensure that all colleagues feel they can be themselves and contribute to a culture of innovation.
Will I have to manage crisis situations in this role?
Yes, you will be accountable for ensuring compliance with corporate crisis management response and will actively participate in the WWA CMT roster.
How is performance management emphasized in this role?
The role involves promoting a performance-focused culture within the team, ensuring accountability for punctuality, and supporting ongoing performance plans with key stakeholders across the WWA.
Are there opportunities for career development within British Airways?
Yes, British Airways encourages employees to consider opportunities across the business to develop and progress in their careers.