Candidate briefing for

Benj

from

Aromantic

Francis

Jan Caingin

A skilled professional with over 6 years of experience virtual assistant roles, specializing in Shopify eCommerce support. Expertise includes providing exceptional client communication, data management, and administrative support. Assisted merchants by troubleshooting storefront issues, advising on product promotion strategies, and supporting social media ads to enhance visibility and drive sales. In the role of Virtual Assistant, managed emails, calls, and client inquiries, coordinated processes, and utilized software to stay organized and efficient. Highly proficient in tech tools, thriving in multitasking environments, and committed to delivering high-quality support with excellent communication and attention to detail, working well both independently and as part of a team.

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2% Talent

Part of 78 admissions from 4,340 applications

Our latest summer batch had an acceptance rate of just 1.79%.
Out of 4,340 applications, 1,982 were manually pre-screened, 588 were interviewed, and 211 were given a take-home project to assess critical skills like market research, lead generation, multi-channel outreach, and cold-calling. These projects are designed to identify top talent capable of excelling in real-world scenarios. Ultimately, only 78 candidates made it into our active talent pool.

Candidate Highlights:

A dedicated and experienced call center professional with over 6 years of expertise in customer service and virtual assistant roles, specializing in eCommerce support and administrative assistance. Proficient in client communication, data management, and multitasking, with a strong ability to manage multiple tasks efficiently. Demonstrated success in various roles, including as a Merchant Support Advisor for Shopify, where I provided technical support, assisted with social media marketing, and advised on product promotions to enhance merchant success. As an Email Support professional at Sykes Asia, I reviewed applications, managed email communications, and facilitated bookings, ensuring smooth operations and customer satisfaction. My experience also includes working as a Virtual Assistant, coordinating leasing processes, utilizing property management software, and handling emails and inquiries with exceptional attention to detail. A highly adaptable professional with a commitment to delivering high-quality service and achieving excellence in all tasks.

Our take:

This talent is a perfect match for the role, with over 6 years of experience in both Shopify support and virtual assistant tasks. As a Merchant Support Advisor for Shopify, they have hands-on experience troubleshooting Shopify storefront issues, assisting with social media marketing, and advising on product promotion strategies, all of which are key components of the role. Additionally, their expertise in administrative support, including email management, scheduling, and handling inquiries, aligns directly with the virtual assistant responsibilities. This individual has demonstrated success in driving customer satisfaction and optimizing workflows, making them highly capable of managing e-commerce tasks and supporting day-to-day operations efficiently. With their experience in tools such as Shopify Admin, Salesforce, and Zendesk, they are well-equipped to collaborate across teams, enhance user experience, and contribute to growth.

Communication skills

Candidate voice memo