Candidate briefing for
Scott
from
Lead Miner
Jawwad
Khan
A dynamic and results-oriented professional with a proven track record in operations leadership, performance monitoring, and client account management. With experience leading teams of up to 15 people and driving over $1M in gross revenue, brings deep operational insight and an analytical approach to productivity optimization. Skilled in Microsoft Excel and experienced in reporting, coaching, and quality assurance—consistently tracked team performance, maintained task completion standards, and conducted one-on-one coaching to uplift underperforming staff. Proven ability to liaise with clients, synchronize expectations, and communicate operational progress to key stakeholders. Strong background in identifying gaps, managing KPIs, and ensuring adherence to high-performance standards makes this candidate highly equipped to analyze agent performance, drive team efficiency, and provide data-driven recommendations that support organizational goals.
2% Talent
Our latest summer batch had an acceptance rate of just 1.79%.
Out of 4,340 applications, 1,982 were manually pre-screened, 588 were interviewed, and 211 were given a take-home project to assess critical skills like market research, lead generation, multi-channel outreach, and cold-calling. These projects are designed to identify top talent capable of excelling in real-world scenarios. Ultimately, only 78 candidates made it into our active talent pool.
Experienced in operations management and performance monitoring, with a proven track record of leading teams of 10–15 and driving over $1M in gross revenue in FY '23–'24. Skilled in Microsoft Excel and performance reporting, with a strong focus on tracking productivity, ensuring task completion, and aligning team output with KPIs. Known for coaching and mentoring underperforming team members to meet quality standards, while also maintaining strong communication with clients and internal stakeholders. Brings a proactive, data-driven approach to improving team efficiency, supporting strategic decision-making, and consistently exceeding performance expectations.
Jawwad Khan is an excellent fit for the Productivity Analyst role due to his strong background in operations leadership, performance monitoring, and data reporting. Having led teams of up to 15 people and driven over $1M in revenue, he brings proven experience in tracking employee productivity, overseeing quality checks, and aligning daily performance with business targets. His use of Microsoft Excel for reporting, combined with experience in managing KPIs and providing one-on-one coaching to improve output, directly aligns with the role’s core responsibilities. Additionally, his ability to liaise with clients, manage expectations, and deliver progress updates to senior stakeholders demonstrates the communication and analytical skills required to monitor agent adherence and optimize team efficiency through actionable insights. His leadership experience and attention to detail make him a valuable asset for driving operational performance and accountability in a fast-paced environment.
Relevant Experience of
Jawwad
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Jawwad
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