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Lead Miner
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Moshodi
A highly organized and analytical professional with strong experience in performance monitoring, data management, and quality assurance—well-suited for the Productivity Analyst role. Previous experience includes monitoring KPIs, supporting contact center teams, and ensuring compliance with regulations such as the POPI Act. Skilled in using CRM tools like Laminin and Microsoft Excel to manage data, generate reports, and coordinate with senior stakeholders. Current responsibilities include lead research, CRM management, and appointment scheduling, demonstrating the ability to multitask and maintain workflow efficiency. Proficient in multiple software systems and known for strong attention to detail, with a proven ability to track agent performance, support QA efforts, and contribute valuable insights to optimize team productivity.
2% Talent
Our latest summer batch had an acceptance rate of just 1.79%.
Out of 4,340 applications, 1,982 were manually pre-screened, 588 were interviewed, and 211 were given a take-home project to assess critical skills like market research, lead generation, multi-channel outreach, and cold-calling. These projects are designed to identify top talent capable of excelling in real-world scenarios. Ultimately, only 78 candidates made it into our active talent pool.
A versatile and tech-savvy professional with proven experience in administrative support, KPI monitoring, CRM management, and stakeholder coordination across customer service, education, and sales environments. Demonstrates strong analytical and organizational skills through roles such as Contact Centre Support Learner at Impact Sourcing, where performance data and QA metrics were tracked in line with POPI Act compliance. Skilled in using Microsoft Excel, Laminin, Zoho, and ClickUp to manage data, schedule tasks, and generate reports. Successfully loaded and verified 100+ leads daily in CRM systems as a Sales Development Representative, showing attention to detail and operational efficiency. Adept at stakeholder communication, scheduling, and reporting, with a strong ability to support productivity optimization and ensure adherence to performance standards.
With hands-on experience monitoring KPIs, managing CRM systems, and supporting quality assurance, this candidate is well-equipped for the Productivity Analyst role. In 2023, while working as a Contact Centre Support Learner, they tracked performance metrics, supported compliance with the POPI Act, and provided administrative support to high-volume teams—directly aligning with the role’s focus on adherence and QA. At Alefbet Holdings, they utilized CRM tools (Laminin) and Excel for data reporting and stakeholder engagement, showcasing their ability to work across systems and generate actionable insights. In their current role, they verify and upload 100+ leads daily, further highlighting strong attention to detail, time management, and data handling. With a solid foundation in software systems including Zoho, ClickUp, and Microsoft Excel, plus certifications in Contact Center operations and UX reporting, this candidate demonstrates both the technical and analytical strengths needed to optimize team productivity and support performance improvement initiatives.
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