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Rabi
Peter
Results-driven professional with 5+ years of experience in customer success, technical support, and SaaS operations, with a strong focus on performance monitoring, quality assurance, and data analysis. Proven track record in improving productivity, reducing churn, and enhancing customer satisfaction through data-driven strategies and cross-functional collaboration. Successfully launched analytics-based platforms that increased team productivity by 35% and reduced support tickets by 50%. Skilled in conducting QA assessments, monitoring KPIs (CSAT, NPS, churn), and generating actionable insights to drive operational efficiency. Proficient in tools like Excel, Salesforce, HubSpot, and Zendesk, with a keen eye for detail and a proactive approach to identifying areas for improvement and optimizing team performance.
2% Talent
Our latest summer batch had an acceptance rate of just 1.79%.
Out of 4,340 applications, 1,982 were manually pre-screened, 588 were interviewed, and 211 were given a take-home project to assess critical skills like market research, lead generation, multi-channel outreach, and cold-calling. These projects are designed to identify top talent capable of excelling in real-world scenarios. Ultimately, only 78 candidates made it into our active talent pool.
Rabi Peter is a performance-focused professional with over 5 years of experience in customer success, SaaS implementations, and technical support, making him exceptionally suited for a Productivity Analyst role. He has a proven track record of improving team efficiency—boosting productivity by 35% through analytics-driven platforms and reducing support tickets by 50% via user training initiatives. His background includes implementing QA programs, optimizing internal workflows, and generating insights from key performance metrics such as CSAT, churn, and NPS. Rabi’s hands-on expertise with Salesforce, HubSpot, and Zendesk, paired with his ability to monitor and enhance both agent and account performance, aligns directly with the analytical and quality assurance demands of the role. With a strong command of data analysis, CRM tools, and cross-functional collaboration, Rabi brings the ideal blend of technical insight and operational excellence to drive productivity across teams.
Rabi Peter is an ideal candidate for the Productivity Analyst role, bringing over 5 years of experience in customer success, technical support, and SaaS operations with a strong focus on performance monitoring, quality assurance, and data-driven decision-making. At Herb, he launched an analytics-based success platform that boosted team productivity by 35% and reduced support tickets by 50%, while his role at Motive involved direct QA responsibilities, KPI tracking, and collaboration with product teams to enhance user experience. He is highly proficient in tools like Salesforce, HubSpot, Zendesk, and Excel, and skilled at interpreting performance metrics such as CSAT, churn, and NPS to identify areas for improvement. His ability to streamline processes, generate detailed reports, and support both agent and account performance aligns perfectly with the responsibilities of a Productivity Analyst, making him a strong asset for any performance-focused team.
Relevant Experience of
Rabi
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