Candidate briefing for

Nabil

from

Plumm

Whitney

Mlilo

An experienced Customer Service Representative with 4 years of expertise, consistently exceeding KPIs and monthly targets while maintaining above-par performance in fast-paced environments. With a background as a Financial Planner, assisted clients with investments, estate planning, retirement annuities, medical aid, risk administration, and life cover planning, combining customer service excellence with administrative and office management skills. Highly organized, self-motivated, and an excellent communicator, excels in managing client interactions, coordinating schedules, and ensuring seamless operations. Proficient in Calendly, LinkedIn, Zoom, Google Meet, Teams, and Smartsheet, thrives in dynamic and challenging roles that require adaptability, efficiency, and a customer-first approach.

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2% Talent

Part of 78 admissions from 4,340 applications

Our latest summer batch had an acceptance rate of just 1.79%.
Out of 4,340 applications, 1,982 were manually pre-screened, 588 were interviewed, and 211 were given a take-home project to assess critical skills like market research, lead generation, multi-channel outreach, and cold-calling. These projects are designed to identify top talent capable of excelling in real-world scenarios. Ultimately, only 78 candidates made it into our active talent pool.

Candidate Highlights:

A customer service and sales professional with a track record of handling 80+ inbound calls daily, providing efficient assistance while consistently setting 20+ appointments and securing at least 10 confirmed meetings per week. With a results-driven approach, achieved 5 to 8 sales per week, exceeding targets and driving business growth through strong communication, lead conversion, and exceptional customer support.

Our take:

With 4 years of customer service experience, this candidate has consistently met and exceeded KPIs and monthly targets, demonstrating strong problem-solving and client support skills. Having managed 80+ customer interactions daily, set 20+ appointments, and secured 10+ confirmed meetings per week, they are well-equipped to handle Plumm’s software implementation support, ensuring seamless customer onboarding and issue resolution. Their background in B2C Banking, B2C Insurance, and B2B/B2C sectors showcases adaptability across different industries. Additionally, their proficiency in Calendly, LinkedIn, Zoom, Google Meet, Teams, and Smartsheet highlights their ability to manage operational tasks efficiently, making them an ideal candidate for this CSR and operations-heavy role requiring time management, organization, and technical proficiency.

Communication skills

Candidate voice memo