NHS Business Services Authority (NHSBSA) provides a range of support services to the NHS in England, including administrative and operational functions such as processing prescriptions and managing NHS pensions. Their mission is to deliver high-quality, efficient, and effective services that support the NHS in delivering excellent patient care. Their purpose is to streamline NHS operations, improve service delivery, and ensure the effective management of resources and systems within the healthcare sector.

Science & Healthcare

NHS Business Services Authority

We deliver business service excellence to the NHS to help people live longer, healthier lives.

Government

You need IT literacy, experience in audio transcription, investigative knowledge, accuracy, the ability to prioritize, and a minimum of 5 GCSEs. NVQ level 3 in a relevant field is preferred.

You will analyze data, prepare reports on fraud anomalies, engage with stakeholders, conduct checks with agencies, and support discussions on fraud inquiries.

Newcastle

Edinburgh

Belfast

Manchester

Birmingham

Bristol

Glasgow

Leeds

Oxford

Cambridge

Cardiff

London

Job Summary Fraud Assistant Permanent 37.5 hours per week If you have excellent communication, IT and analytical skills, with experience of transcribing audio and knowledge of investigative procedures, the NHS Business Services Authority (NHSBSA) has an opportunity for you. The NHSBSA plays an important role in tackling fraud and error across the wider NHS by reducing opportunities for fraud and error and improving the way that fraud and error risks are addressed. We are currently recruiting a Fraud Assistant to work within the NHSBSA Loss and Fraud Prevention (LFP) Team on a permanent basis. As Fraud Assistant, you will provide an excellent standard of administrative and investigative support to the LFP Team. You will assist with delivering fraud proactive exercises and engaging with staff across the NHSBSA to capture risks and monitor controls. Good administration skills such as taking notes and producing reports is a requirement of the role. You will have experience of analysing data and making recommendations therefore you must be accurate, able to prioritise own workload and work independently within established parameters. What we offer: 27 days leave (increasing with length of service) plus 8 bank holidaysFlexi timeHybrid working model (working remotely at home and in the office)Career developmentActive wellbeing and inclusion networksExcellent pensionNHS Car lease schemeAccess to a wide range of benefits and high street discounts Main duties of the job As a Fraud Assistant you will be responsible for: managing and analysing large amounts of data, identifying, drawing sound conclusions and presenting your findings in an easily understandable way to senior managers within NHSBSA preparing and presenting reports, submissions, and other documents highlighting anomalies and potential fraud and error undertaking checks with external intelligence agencies such as Equifax to obtain information attending meetings to discuss findings from analysis work and provide administrative support engaging with internal and external stakeholders to raise awareness of fraud and assist the NHSBSA to reduce fraud, error and loss across the business undertaking enquiries relating to allegations of fraud The successful candidate will hold a full driving licence and have practical experience of: Communicating with potentially vulnerable people. Using various questioning technics to extract information Analysing information and deciding next steps. Managing own workload and ability to prioritise. GDPR and requesting information in accordance with legislation. The post holder will either hold an Accredited Counter Fraud Specialist (ACFS) certificate or must successfully complete the ACFS training course within 6 months of commencing post. Employment in this post is subject to a satisfactory Disclosure from the Disclosure & Barring Service. About Us Here at the NHS Business Services Authority (NHSBSA), what we do matters. We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives. Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow. As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress. We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work. We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more. Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you. We are people connected to care. Job Description Job responsibilities * Undertaking enquiries relating to all allegations of fraud received by the NHSBSA Loss & Fraud Prevention (LFP) Team. You will carry out all relevant initial enquiries to establish whether there is evidence of a criminal offence which requires you to: Analyse possible avenues and methods of investigation to obtain evidence through various relevant means. Establish contact with witnesses where you will be responsible for undertaking interviews to obtain witness statements and exhibits. Planning and conducting audio recorded interviews with suspects either at police stations or NHS premises in accordance with the Police and Criminal Evidence Act (1984). Assist in the construction of prosecution files by completing MG forms. Maintain investigation files and evidence with due regard to the Criminal Procedures Investigation Act 1996, including management and disclosure of unused material in accordance with the act. Monitor the recoveries of monies from closed referrals. 2. Record all referrals (Information Reports) and intelligence received in accordance with NHSBSA documented procedures and guidance from the NHS Counter Fraud Authority (NHSCFA) onto the relevant system. 3. Manage and prioritise all referrals, ensuring the relevant data protection requests are undertaken and electronic case files are created to record all actions taken. 4. To undertake compliance checks with NHSBSA Service Areas relating to suspicions of frauds and assist in the production of witness statements and exhibits from internal and external sources. 5. Undertake checks with external intelligence agencies such as Equifax, Lexis, Land Registry, General Registry Office to obtain information. 6. To undertake data input duties to ensure computerised records are kept up to date and accurate at all times. 7. Providing efficient and comprehensive tape transcriptions resulting from criminal investigations undertaken by the NHSBSA Fraud Specialists (FSs). 8. To produce reports for NHSBSA Service Areas and external agencies on the number of referrals received, progressed and outcomes. 9. Provide administration support at internal meetings such as: Sprints where you will support the Fraud Specialist by taking notes and updating on where the project is and feedback any progress or risks that have been identified to the fraud specialist. Monthly LFP Team meetings, circulate agenda, book meetings, take notes and any actions. Fraud forum meetings such as NHS Pensions, LPR meetings, Loss & Fraud Operational Control Group meeting and Service Area meetings where you will book meetings, circulate agenda, provide apologies, read actions, take minutes and/or actions as required and monitor progress of actions. 10. Undertake bribery awareness activities such as updating processes, sharing materials on Yammer and My Hub, research to assist in presentations. 11. Monitor and progressing alerts and advance warning by: Recording alerts and email as per the documented process and complete the required actions such as circulation to members of NHSBSA. Review NHSCFA website each month to see if any new guidance has been released and update guidance documents (CLUE, Counter Fraud Manual) and feed this back in the Teams Channel we have so people are aware and amend any documented processes. 12. To understand current policies, guidelines and procedures which relate to the fraud function within the NHSBSA. Ensuring all duties are carried out in accordance with the correct procedures and policies, observing strict confidentiality in all matters. 13. Monitor and respond to the generic mailboxes which will include responding to all emails, allocating to relevant team members and ensure the emails are responded to. You will respond to requests as per the Referral for Investigation documented process ensuring all emails are actioned with the 10 working days and saved in the relevant folders as per the documented process. 14. To follow guidance and work within defined national and local standards 15. Assist in the delivery of the Cabinet Office National Fraud Initiative (NFI). You will be responsible for completing the following: Work with services to upload data. Monitor progression of data matches. Monitor progression of Information Requests. Reset of passwords and create accounts. Deal with NFI correspondence such as consultations. Arrange meetings with NFI representatives and Service Areas to discuss data matching. 16. Responsible for the updating of Yammer and My Hub this will include circulating articles on successful NHS fraud prosecutions, articles on how staff can protect themselves from becoming a victim of crime and sharing guidance from fraud agencies such as Action Fraud and NHS Counter Fraud Authority (NHSCFA). 17. Assist the NHSBSA LFP team in completing fraud awareness presentations, you will be responsible for arranging the sessions and collating and recording feedback from awareness sessions to ensure future presentations are improved based on the feedback received. 18. Assist the NHSBSA LFP team in the delivery of NHSBSA Fraud Forums across the NHSBSA; you will be responsible for arranging the meetings, recording actions, and circulating the agenda. 19. Co-ordinate the review of processes and policies within the LFP Team and test them to ensure they are robust. 20. Responsible for personal development and undertake relevant training as identified by line management. 21. Work outside normal office hours when required, which will occasionally include travel and overnight absence from home. 22. To occasionally work in circumstances that are potentially hazardous and where there is potential to encounter hostile situations (interviews under caution). In addition to the above accountabilities, as post holder you are expected to 1. Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager. 2. Demonstrate NHSBSA values and core capabilities in all aspects of your work. 3. Encourage an environment where your own and colleagues safety and well-being is promoted. 4. Contribute to a culture which values diversity and inclusion. 5. Follow NHSBSA policies, procedures, and protocols as they apply to your role. Person Specification Skills Personal Qualities, Knowledge and Skills Essential * 1.IT literacy with knowledge of generic software packages (Microsoft Word, Excel, etc.) and experience of using word processing and spread sheet software. * 2.Experience of transcribing audio CDs * 3.Demonstrate knowledge of investigative procedures with an up to date knowledge of systems and processes. * 4.Accurate with the ability to prioritise own workload and work independently within established parameters. * 5.Able to work independently or as part of a team. * 6.Ability to meet deadlines. Desirable * 1.Advanced skills in Microsoft Office Packages. * 2.Experience of transcribing interviews under caution. * 3.Have an understanding of the practical application of all relevant legislation in relation to the investigation and prosecution of suspected fraud and corruption offences Experience Essential * 1.Experience of working within clerical / office environment * 2.Practical experience of data collection, validation and analysis. * 3.Experience of handling sensitive data. Desirable * 1.Worked in the NHS or other large organisation Qualifications Essential * 1.Minimum of 5 GCSEs or equivalent at grade C or above including Maths and English Language, or can demonstrate equivalent work experience or further education training. * 2.NVQ level 3 or equivalent in a relevant discipline. Desirable * 1.Typing/ Audio transcribing qualification (AMSPAR/ RSA 3 or equivalent experience). * 2.Hold an NHS Accredited Counter Fraud Specialist status. Additional information Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Job SummaryFraud AssistantPermanent37.5 hours per weekIf you have excellent communication, IT and analytical skills, with experience of transcribing audio and knowledge of investigative procedures, the NHS Business Services Authority (NHSBSA) has an opportunity for you.The NHSBSA plays an important role in tackling fraud and error across the wider NHS by reducing opportunities for fraud and error and improving the way that fraud and error risks are addressed.We are currently recruiting a Fraud Assistant to work within the NHSBSA Loss and Fraud Prevention (LFP) Team on a permanent basis.As Fraud Assistant, you will provide an excellent standard of administrative and investigative support to the LFP Team. You will assist with delivering fraud proactive exercises and engaging with staff across the NHSBSA to capture risks and monitor controls. Good administration skills such as taking notes and producing reports is a requirement of the role. You will have experience of analysing data and making recommendations therefore you must be accurate, able to prioritise own workload and work independently within established parameters.What we offer:27 days leave (increasing with length of service) plus 8 bank holidaysFlexi timeHybrid working model (working remotely at home and in the office)Career developmentActive wellbeing and inclusion networksExcellent pensionNHS Car lease schemeAccess to a wide range of benefits and high street discountsMain duties of the jobAs a Fraud Assistant you will be responsible for:managing and analysing large amounts of data, identifying, drawing sound conclusions and presenting your findings in an easily understandable way to senior managers within NHSBSApreparing and presenting reports, submissions, and other documents highlighting anomalies and potential fraud and errorundertaking checks with external intelligence agencies such as Equifax to obtain informationattending meetings to discuss findings from analysis work and provide administrative supportengaging with internal and external stakeholders to raise awareness of fraud and assist the NHSBSA to reduce fraud, error and loss across the businessundertaking enquiries relating to allegations of fraudThe successful candidate will hold a full driving licence and have practical experience of:Communicating with potentially vulnerable people.Using various questioning technics to extract informationAnalysing information and deciding next steps.Managing own workload and ability to prioritise.GDPR and requesting information in accordance with legislation.The post holder will either hold an Accredited Counter Fraud Specialist (ACFS) certificate or must successfully complete the ACFS training course within 6 months of commencing post. Employment in this post is subject to a satisfactory Disclosure from the Disclosure & Barring Service.About UsHere at the NHS Business Services Authority (NHSBSA), what we do matters.We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.We are people connected to care.Job DescriptionJob responsibilities * Undertaking enquiries relating to all allegations of fraud received by the NHSBSA Loss & Fraud Prevention (LFP) Team. You will carry out all relevant initial enquiries to establish whether there is evidence of a criminal offence which requires you to: Analyse possible avenues and methods of investigation to obtain evidence through various relevant means. Establish contact with witnesses where you will be responsible for undertaking interviews to obtain witness statements and exhibits. Planning and conducting audio recorded interviews with suspects either at police stations or NHS premises in accordance with the Police and Criminal Evidence Act (1984). Assist in the construction of prosecution files by completing MG forms. Maintain investigation files and evidence with due regard to the Criminal Procedures Investigation Act 1996, including management and disclosure of unused material in accordance with the act. Monitor the recoveries of monies from closed referrals. 2. Record all referrals (Information Reports) and intelligence received in accordance with NHSBSA documented procedures and guidance from the NHS Counter Fraud Authority (NHSCFA) onto the relevant system. 3. Manage and prioritise all referrals, ensuring the relevant data protection requests are undertaken and electronic case files are created to record all actions taken. 4. To undertake compliance checks with NHSBSA Service Areas relating to suspicions of frauds and assist in the production of witness statements and exhibits from internal and external sources. 5. Undertake checks with external intelligence agencies such as Equifax, Lexis, Land Registry, General Registry Office to obtain information. 6. To undertake data input duties to ensure computerised records are kept up to date and accurate at all times. 7. Providing efficient and comprehensive tape transcriptions resulting from criminal investigations undertaken by the NHSBSA Fraud Specialists (FSs). 8. To produce reports for NHSBSA Service Areas and external agencies on the number of referrals received, progressed and outcomes. 9. Provide administration support at internal meetings such as: Sprints where you will support the Fraud Specialist by taking notes and updating on where the project is and feedback any progress or risks that have been identified to the fraud specialist. Monthly LFP Team meetings, circulate agenda, book meetings, take notes and any actions. Fraud forum meetings such as NHS Pensions, LPR meetings, Loss & Fraud Operational Control Group meeting and Service Area meetings where you will book meetings, circulate agenda, provide apologies, read actions, take minutes and/or actions as required and monitor progress of actions. 10. Undertake bribery awareness activities such as updating processes, sharing materials on Yammer and My Hub, research to assist in presentations. 11. Monitor and progressing alerts and advance warning by: Recording alerts and email as per the documented process and complete the required actions such as circulation to members of NHSBSA. Review NHSCFA website each month to see if any new guidance has been released and update guidance documents (CLUE, Counter Fraud Manual) and feed this back in the Teams Channel we have so people are aware and amend any documented processes. 12. To understand current policies, guidelines and procedures which relate to the fraud function within the NHSBSA. Ensuring all duties are carried out in accordance with the correct procedures and policies, observing strict confidentiality in all matters. 13. Monitor and respond to the generic mailboxes which will include responding to all emails, allocating to relevant team members and ensure the emails are responded to. You will respond to requests as per the Referral for Investigation documented process ensuring all emails are actioned with the 10 working days and saved in the relevant folders as per the documented process. 14. To follow guidance and work within defined national and local standards 15. Assist in the delivery of the Cabinet Office National Fraud Initiative (NFI). You will be responsible for completing the following: Work with services to upload data. Monitor progression of data matches. Monitor progression of Information Requests. Reset of passwords and create accounts. Deal with NFI correspondence such as consultations. Arrange meetings with NFI representatives and Service Areas to discuss data matching. 16. Responsible for the updating of Yammer and My Hub this will include circulating articles on successful NHS fraud prosecutions, articles on how staff can protect themselves from becoming a victim of crime and sharing guidance from fraud agencies such as Action Fraud and NHS Counter Fraud Authority (NHSCFA). 17. Assist the NHSBSA LFP team in completing fraud awareness presentations, you will be responsible for arranging the sessions and collating and recording feedback from awareness sessions to ensure future presentations are improved based on the feedback received. 18. Assist the NHSBSA LFP team in the delivery of NHSBSA Fraud Forums across the NHSBSA; you will be responsible for arranging the meetings, recording actions, and circulating the agenda. 19. Co-ordinate the review of processes and policies within the LFP Team and test them to ensure they are robust. 20. Responsible for personal development and undertake relevant training as identified by line management. 21. Work outside normal office hours when required, which will occasionally include travel and overnight absence from home. 22. To occasionally work in circumstances that are potentially hazardous and where there is potential to encounter hostile situations (interviews under caution). In addition to the above accountabilities, as post holder you are expected to 1. Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager. 2. Demonstrate NHSBSA values and core capabilities in all aspects of your work. 3. Encourage an environment where your own and colleagues safety and well-being is promoted. 4. Contribute to a culture which values diversity and inclusion. 5. Follow NHSBSA policies, procedures, and protocols as they apply to your role.         Person SpecificationSkillsPersonal Qualities, Knowledge and Skills Essential * 1.IT literacy with knowledge of generic software packages (Microsoft Word, Excel, etc.) and experience of using word processing and spread sheet software. * 2.Experience of transcribing audio CDs * 3.Demonstrate knowledge of investigative procedures with an up to date knowledge of systems and processes. * 4.Accurate with the ability to prioritise own workload and work independently within established parameters. * 5.Able to work independently or as part of a team. * 6.Ability to meet deadlines.         Desirable * 1.Advanced skills in Microsoft Office Packages. * 2.Experience of transcribing interviews under caution. * 3.Have an understanding of the practical application of all relevant legislation in relation to the investigation and prosecution of suspected fraud and corruption offences         Experience Essential * 1.Experience of working within clerical / office environment * 2.Practical experience of data collection, validation and analysis. * 3.Experience of handling sensitive data.         Desirable * 1.Worked in the NHS or other large organisation         Qualifications Essential * 1.Minimum of 5 GCSEs or equivalent at grade C or above including Maths and English Language, or can demonstrate equivalent work experience or further education training. * 2.NVQ level 3 or equivalent in a relevant discipline.         Desirable * 1.Typing/ Audio transcribing qualification (AMSPAR/ RSA 3 or equivalent experience). * 2.Hold an NHS Accredited Counter Fraud Specialist status.         Additional informationCertificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Fraud Assistant - NHS Business Services Authority

&lt;strong&gt;Job Summary&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Fraud Assistant&lt;br&gt;&lt;br&gt;Permanent&lt;br&gt;&lt;br&gt;37.5 hours per week&lt;br&gt;&lt;br&gt;If you have excellent communication, IT and analytical skills, with experience of transcribing audio and knowledge of investigative procedures, the NHS Business Services Authority (NHSBSA) has an opportunity for you.&lt;br&gt;&lt;br&gt;The NHSBSA plays an important role in tackling fraud and error across the wider NHS by reducing opportunities for fraud and error and improving the way that fraud and error risks are addressed.&lt;br&gt;&lt;br&gt;We are currently recruiting a Fraud Assistant to work within the NHSBSA Loss and Fraud Prevention (LFP) Team on a permanent basis.&lt;br&gt;&lt;br&gt;As Fraud Assistant, you will provide an excellent standard of administrative and investigative support to the LFP Team. You will assist with delivering fraud proactive exercises and engaging with staff across the NHSBSA to capture risks and monitor controls. Good administration skills such as taking notes and producing reports is a requirement of the role. You will have experience of analysing data and making recommendations therefore you must be accurate, able to prioritise own workload and work independently within established parameters.&lt;br&gt;&lt;br&gt;What we offer:&lt;br&gt;&lt;br&gt;27 days leave (increasing with length of service) plus 8 bank holidaysFlexi timeHybrid working model (working remotely at home and in the office)Career developmentActive wellbeing and inclusion networksExcellent pensionNHS Car lease schemeAccess to a wide range of benefits and high street discounts&lt;br&gt;&lt;br&gt;&lt;strong&gt;Main duties of the job&lt;br&gt;&lt;br&gt;&lt;/strong&gt;As a Fraud Assistant you will be responsible for:&lt;br&gt;&lt;br&gt;managing and analysing large amounts of data, identifying, drawing sound conclusions and presenting your findings in an easily understandable way to senior managers within NHSBSA&lt;br&gt;&lt;br&gt;preparing and presenting reports, submissions, and other documents highlighting anomalies and potential fraud and error&lt;br&gt;&lt;br&gt;undertaking checks with external intelligence agencies such as Equifax to obtain information&lt;br&gt;&lt;br&gt;attending meetings to discuss findings from analysis work and provide administrative support&lt;br&gt;&lt;br&gt;engaging with internal and external stakeholders to raise awareness of fraud and assist the NHSBSA to reduce fraud, error and loss across the business&lt;br&gt;&lt;br&gt;undertaking enquiries relating to allegations of fraud&lt;br&gt;&lt;br&gt;The successful candidate will hold a full driving licence and have practical experience of:&lt;br&gt;&lt;br&gt;Communicating with potentially vulnerable people.&lt;br&gt;&lt;br&gt;Using various questioning technics to extract information&lt;br&gt;&lt;br&gt;Analysing information and deciding next steps.&lt;br&gt;&lt;br&gt;Managing own workload and ability to prioritise.&lt;br&gt;&lt;br&gt;GDPR and requesting information in accordance with legislation.&lt;br&gt;&lt;br&gt;The post holder will either hold an Accredited Counter Fraud Specialist (ACFS) certificate or must successfully complete the ACFS training course within 6 months of commencing post. Employment in this post is subject to a satisfactory Disclosure from the Disclosure &amp;amp; Barring Service.&lt;br&gt;&lt;br&gt;&lt;strong&gt;About Us&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Here at the NHS Business Services Authority (NHSBSA), what we do matters.&lt;br&gt;&lt;br&gt;We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.&lt;br&gt;&lt;br&gt;Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join us, you'll be empowered and given the right support to help your career grow.&lt;br&gt;&lt;br&gt;As one of the UK's Best Big Companies to work for, we're all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.&lt;br&gt;&lt;br&gt;We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.&lt;br&gt;&lt;br&gt;We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.&lt;br&gt;&lt;br&gt;Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.&lt;br&gt;&lt;br&gt;We are people connected to care.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Job Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Job responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt; Undertaking enquiries relating to all allegations of fraud received by the NHSBSA Loss &amp;amp; Fraud Prevention (LFP) Team. You will carry out all relevant initial enquiries to establish whether there is evidence of a criminal offence which requires you to: Analyse possible avenues and methods of investigation to obtain evidence through various relevant means. Establish contact with witnesses where you will be responsible for undertaking interviews to obtain witness statements and exhibits. Planning and conducting audio recorded interviews with suspects either at police stations or NHS premises in accordance with the Police and Criminal Evidence Act (1984). Assist in the construction of prosecution files by completing MG forms. Maintain investigation files and evidence with due regard to the Criminal Procedures Investigation Act 1996, including management and disclosure of unused material in accordance with the act. Monitor the recoveries of monies from closed referrals. 2. Record all referrals (Information Reports) and intelligence received in accordance with NHSBSA documented procedures and guidance from the NHS Counter Fraud Authority (NHSCFA) onto the relevant system. 3. Manage and prioritise all referrals, ensuring the relevant data protection requests are undertaken and electronic case files are created to record all actions taken. 4. To undertake compliance checks with NHSBSA Service Areas relating to suspicions of frauds and assist in the production of witness statements and exhibits from internal and external sources. 5. Undertake checks with external intelligence agencies such as Equifax, Lexis, Land Registry, General Registry Office to obtain information. 6. To undertake data input duties to ensure computerised records are kept up to date and accurate at all times. 7. Providing efficient and comprehensive tape transcriptions resulting from criminal investigations undertaken by the NHSBSA Fraud Specialists (FSs). 8. To produce reports for NHSBSA Service Areas and external agencies on the number of referrals received, progressed and outcomes. 9. Provide administration support at internal meetings such as: Sprints where you will support the Fraud Specialist by taking notes and updating on where the project is and feedback any progress or risks that have been identified to the fraud specialist. Monthly LFP Team meetings, circulate agenda, book meetings, take notes and any actions. Fraud forum meetings such as NHS Pensions, LPR meetings, Loss &amp; Fraud Operational Control Group meeting and Service Area meetings where you will book meetings, circulate agenda, provide apologies, read actions, take minutes and/or actions as required and monitor progress of actions. 10. Undertake bribery awareness activities such as updating processes, sharing materials on Yammer and My Hub, research to assist in presentations. 11. Monitor and progressing alerts and advance warning by: Recording alerts and email as per the documented process and complete the required actions such as circulation to members of NHSBSA. Review NHSCFA website each month to see if any new guidance has been released and update guidance documents (CLUE, Counter Fraud Manual) and feed this back in the Teams Channel we have so people are aware and amend any documented processes. 12. To understand current policies, guidelines and procedures which relate to the fraud function within the NHSBSA. Ensuring all duties are carried out in accordance with the correct procedures and policies, observing strict confidentiality in all matters. 13. Monitor and respond to the generic mailboxes which will include responding to all emails, allocating to relevant team members and ensure the emails are responded to. You will respond to requests as per the Referral for Investigation documented process ensuring all emails are actioned with the 10 working days and saved in the relevant folders as per the documented process. 14. To follow guidance and work within defined national and local standards 15. Assist in the delivery of the Cabinet Office National Fraud Initiative (NFI). You will be responsible for completing the following: Work with services to upload data. Monitor progression of data matches. Monitor progression of Information Requests. Reset of passwords and create accounts. Deal with NFI correspondence such as consultations. Arrange meetings with NFI representatives and Service Areas to discuss data matching. 16. Responsible for the updating of Yammer and My Hub this will include circulating articles on successful NHS fraud prosecutions, articles on how staff can protect themselves from becoming a victim of crime and sharing guidance from fraud agencies such as Action Fraud and NHS Counter Fraud Authority (NHSCFA). 17. Assist the NHSBSA LFP team in completing fraud awareness presentations, you will be responsible for arranging the sessions and collating and recording feedback from awareness sessions to ensure future presentations are improved based on the feedback received. 18. Assist the NHSBSA LFP team in the delivery of NHSBSA Fraud Forums across the NHSBSA; you will be responsible for arranging the meetings, recording actions, and circulating the agenda. 19. Co-ordinate the review of processes and policies within the LFP Team and test them to ensure they are robust. 20. Responsible for personal development and undertake relevant training as identified by line management. 21. Work outside normal office hours when required, which will occasionally include travel and overnight absence from home. 22. To occasionally work in circumstances that are potentially hazardous and where there is potential to encounter hostile situations (interviews under caution). In addition to the above accountabilities, as post holder you are expected to 1. Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager. 2. Demonstrate NHSBSA values and core capabilities in all aspects of your work. 3. Encourage an environment where your own and colleagues safety and well-being is promoted. 4. Contribute to a culture which values diversity and inclusion. 5. Follow NHSBSA policies, procedures, and protocols as they apply to your role.&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Person Specification&lt;br&gt;&lt;br&gt;&lt;strong&gt;Skills&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt; Personal Qualities, Knowledge and Skills &lt;/strong&gt; &lt;strong&gt;Essential&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;1.IT literacy with knowledge of generic software packages (Microsoft Word, Excel, etc.) and experience of using word processing and spread sheet software.&lt;/li&gt;&lt;li&gt;2.Experience of transcribing audio CDs&lt;/li&gt;&lt;li&gt;3.Demonstrate knowledge of investigative procedures with an up to date knowledge of systems and processes.&lt;/li&gt;&lt;li&gt;4.Accurate with the ability to prioritise own workload and work independently within established parameters.&lt;/li&gt;&lt;li&gt;5.Able to work independently or as part of a team.&lt;/li&gt;&lt;li&gt;6.Ability to meet deadlines.&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Desirable&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;1.Advanced skills in Microsoft Office Packages.&lt;/li&gt;&lt;li&gt;2.Experience of transcribing interviews under caution.&lt;/li&gt;&lt;li&gt;3.Have an understanding of the practical application of all relevant legislation in relation to the investigation and prosecution of suspected fraud and corruption offences&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt; Experience &lt;/strong&gt; &lt;strong&gt;Essential&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;1.Experience of working within clerical / office environment&lt;/li&gt;&lt;li&gt;2.Practical experience of data collection, validation and analysis.&lt;/li&gt;&lt;li&gt;3.Experience of handling sensitive data.&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Desirable&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;1.Worked in the NHS or other large organisation&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt; Qualifications &lt;/strong&gt; &lt;strong&gt;Essential&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;1.Minimum of 5 GCSEs or equivalent at grade C or above including Maths and English Language, or can demonstrate equivalent work experience or further education training.&lt;/li&gt;&lt;li&gt;2.NVQ level 3 or equivalent in a relevant discipline.&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Desirable&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;1.Typing/ Audio transcribing qualification (AMSPAR/ RSA 3 or equivalent experience).&lt;/li&gt;&lt;li&gt;2.Hold an NHS Accredited Counter Fraud Specialist status.&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Additional information&lt;br&gt;&lt;br&gt;&lt;strong&gt;Certificate of Sponsorship&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .&lt;br&gt;&lt;br&gt;From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Fraud Assistant

You should evaluate requirements, develop applications, support services, manage incidents, enhance skills, collaborate effectively, mentor others, understand KPIs, and stay updated on technology.

You will analyze requirements, develop applications, support services, manage incidents, mentor colleagues, and ensure quality and compliance while promoting safety and diversity.

In this role, you are accountable for: Specialist skills1. Evaluating, analysing, and interpreting requirements across a range of work to inform development of applications and services.2. Applying the appropriate methods and procedures throughout the full development lifecycle in accordance with IT standards and customer requirements.3. Developing and delivering features and benefits into applications to support continuous improvements to applications and services4. 
 
 Monitoring and supporting the efficient and effective running of bespoke services, third-party applications and configurable of the shelf products (CoTS) and services. 5. Using incident, problem, request and change management processes and systems to support the successful implementation of system enhancements and fault resolutions, in a timely manner.6. Implementing standards and policies, pro-actively identifying and proposing improvements or enhancements to meet changing needs.7. 
 
 Proactively engaging in conversations to support the on-going development and maintenance of your own skills and knowledge, including attending relevant Communities of Practice.8. Communicating complex information effectively across a wide range of people and levels of understanding, including both technical and non-technical audiences.9. Working under general direction; planning your own work to achieve agreed objectives, seeking information when unclear, and escalating as appropriate, any issues or conflicting priorities which may impact deadlines.10. Actively participating and contributing to quality assurance reviews of your work through a variety of approaches such as peer review, learning logs, and engaging in appropriate communities. 
 
 11. Keeping abreast of new and emerging technologies and standards to support innovative and creative delivery of business objectives. Staff12. Support relevant recruitment and selection in line with organisational processes.13. 
 
 Mentor and coach other team members, and apprentices to enable the on-going personal development and growth of skills within the team.Financial Management14. Maintain an awareness of financial and personal implications in the use of a range of resources.Relationship Management15. Engaging in partnership working with other individuals, groups and agencies.Information Management16. Maintain an awareness of agreed service levels, KPI's and standards within team, reviewing own performance and adapt own approach to maximise the delivery to support and meet agreed standards.In addition to the above accountabilities, as post holder you are expected to: 1. 
 
 Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.2. Demonstrate NHSBSA values and core capabilities in all aspects of your work.3. Encourage an environment where your own and colleagues safety and well-being is promoted.4. Contribute to a culture which values diversity and inclusion.5. 
 
 Follow NHSBSA policies, procedures, and protocols as they apply to your role.Working relationships Responsible to: Assigned Team Manager Key relationships and connections: 1. Team members,2. Service delivery teams,3. Business stakeholders4. 
 
 Service Managers5. Suppliers6. Peer Networks

In this role, you are accountable for: Specialist skills1. Evaluating, analysing, and interpreting requirements across a range of work to inform development of applications and services.2. Applying the appropriate methods and procedures throughout the full development lifecycle in accordance with IT standards and customer requirements.3. Developing and delivering features and benefits into applications to support continuous improvements to applications and services4. 

 Monitoring and supporting the efficient and effective running of bespoke services, third-party applications and configurable of the shelf products (CoTS) and services. 5. Using incident, problem, request and change management processes and systems to support the successful implementation of system enhancements and fault resolutions, in a timely manner.6. Implementing standards and policies, pro-actively identifying and proposing improvements or enhancements to meet changing needs.7. 

 Proactively engaging in conversations to support the on-going development and maintenance of your own skills and knowledge, including attending relevant Communities of Practice.8. Communicating complex information effectively across a wide range of people and levels of understanding, including both technical and non-technical audiences.9. Working under general direction; planning your own work to achieve agreed objectives, seeking information when unclear, and escalating as appropriate, any issues or conflicting priorities which may impact deadlines.10. Actively participating and contributing to quality assurance reviews of your work through a variety of approaches such as peer review, learning logs, and engaging in appropriate communities. 

 11. Keeping abreast of new and emerging technologies and standards to support innovative and creative delivery of business objectives. Staff12. Support relevant recruitment and selection in line with organisational processes.13. 

 Mentor and coach other team members, and apprentices to enable the on-going personal development and growth of skills within the team.Financial Management14. Maintain an awareness of financial and personal implications in the use of a range of resources.Relationship Management15. Engaging in partnership working with other individuals, groups and agencies.Information Management16. Maintain an awareness of agreed service levels, KPI's and standards within team, reviewing own performance and adapt own approach to maximise the delivery to support and meet agreed standards.In addition to the above accountabilities, as post holder you are expected to: 1. 

 Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.2. Demonstrate NHSBSA values and core capabilities in all aspects of your work.3. Encourage an environment where your own and colleagues safety and well-being is promoted.4. Contribute to a culture which values diversity and inclusion.5. 

 Follow NHSBSA policies, procedures, and protocols as they apply to your role.Working relationships Responsible to: Assigned Team Manager Key relationships and connections: 1. Team members,2. Service delivery teams,3. Business stakeholders4. 

 Service Managers5. Suppliers6. Peer Networks

Application Support Developer - NHS Business Services Authority

Application Support Developer

You must collaborate with stakeholders, design and deliver OD&D interventions, support cultural development, facilitate learning, and engage in continuous professional development.

You will scope and deliver OD&D interventions, facilitate learning, support managers, enhance organizational culture, and engage in continuous professional development.

People, HR & Administration

Education & Teaching

In this role, you are accountable for: 1. Working with OD&amp;D Business Partners to effectively scope and understand emerging priorities and development requirements, facilitating and/or sourcing interventions as agreed2. Supporting OD&amp;D Business Partners in the effective delivery of the OD&amp;D strategy and associated projects and interventions3. Providing OD&amp;D capability to strategically aligned programmes and projects4. The design, delivery, facilitation and evaluation of interventions, to increase the effectiveness and capability of all managers and leaders. Areas include, but are not limited to, Enabling Performance &amp; Potential, Team Effectiveness &amp; Dynamics, Recruitment &amp; Selection, Managing &amp; Leading Change5. Working collaboratively with colleagues to ensure the NHSBSA Core Capabilities are embedded within all interventions and the employee lifecycle6. Facilitating learning sets that create expectations and experiences with managers about new ways of working and learning7. Ensuring OD&amp;D interventions are systemic, innovative, versatile and flexible, focussing on real life experiences and responding to the requirements of the organisation and key stakeholders8. Enabling people to capture and consolidate their learning, reflect on their experiences and inform future development plans9. Facilitating groups and individuals to share their learning to increase the capability and effectiveness of others across the manager community10. Actively supporting the cultural development of the NHSBSA by role modelling required behaviours through coaching and engaging managers and leaders appropriately 11. Using the data and insight from interactions to further inform organisation development12. Keeping up to date with NHBSA future requirements to focus activities on organisational needs 13. Supporting the development of future Learning and OD&amp;D strategies, ensuring they are fit for purpose14. Supporting the ongoing development of learning communities across the NHSBSA15. Proactively engaging in your own CPD, including internal and external Communities of Practice

In this role, you are accountable for: 1. Working with OD&D Business Partners to effectively scope and understand emerging priorities and development requirements, facilitating and/or sourcing interventions as agreed2. Supporting OD&D Business Partners in the effective delivery of the OD&D strategy and associated projects and interventions3. Providing OD&D capability to strategically aligned programmes and projects4.  The design, delivery, facilitation and evaluation of interventions, to increase the effectiveness and capability of all managers and leaders. Areas include, but are not limited to, Enabling Performance & Potential, Team Effectiveness & Dynamics, Recruitment & Selection, Managing & Leading Change5. Working collaboratively with colleagues to ensure the NHSBSA Core Capabilities are embedded within all interventions and the employee lifecycle6. Facilitating learning sets that create expectations and experiences with managers about new ways of working and learning7.  Ensuring OD&D interventions are systemic, innovative, versatile and flexible, focussing on real life experiences and responding to the requirements of the organisation and key stakeholders8. Enabling people to capture and consolidate their learning, reflect on their experiences and inform future development plans9. Facilitating groups and individuals to share their learning to increase the capability and effectiveness of others across the manager community10. Actively supporting the cultural development of the NHSBSA by role modelling required behaviours through coaching and engaging managers and leaders appropriately 11.  Using the data and insight from interactions to further inform organisation development12. Keeping up to date with NHBSA future requirements to focus activities on organisational needs 13. Supporting the development of future Learning and OD&D strategies, ensuring they are fit for purpose14. Supporting the ongoing development of learning communities across the NHSBSA15.  Proactively engaging in your own CPD, including internal and external Communities of Practice

NHS Business Services Authority

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