Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office operations, and business transformation.



Consulting

UBIQUITY

You should have 1-3 years of experience, strong SQL and Excel skills, report automation, and proficiency in Power BI and Looker. Flexibility for various shifts is essential.

You will develop and refine reports, ensure data integrity, collaborate with teams on reporting needs, and analyze data to provide business performance recommendations.

Customer Relations

Data

Manila

<div><div>Let's tomorrow, together.</div><div></div><div>
At Ubiquity, we live by the mantra head, heart, and hustle. <i>Head</i> because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. <i>Heart</i> because we are always gracious with our time, our collaboration, and with one another. And <i>Hustle</i> because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals&mdash;every person, in every role, for our company and our clients.</div><div></div><div>
Sound like the right fit? Your tomorrow looks bright at Ubiquity.</div><div></div><div>
Your Role:</div><div>
Your Role:</div><div>
Day-to-day responsibilities:</div><ul><li>
Develop and distribute Contact Center reporting.</li><li>
Modify, revise, and update scorecards, dashboards, and other reports</li><li>
Responsible for data integrity, and accuracy of all reporting requirements.</li><li>
Works with Operation, Business Support team to create or modify current reporting.</li><li>
Analyzes data to ensure integrity and structures data to help support or provide business recommendations i.e. Performance Metrics</li></ul><div>
Qualifications:</div><ul><li>
1-3 years of experience in the same capacity.</li><li>
Experience in extracting data from CMS and other reporting platform</li><li>
Strong data analytics and creation of reports</li><li>
Experience in automating task/reports that are manual to reduce cycle time and defects.</li><li>
Proficient user of Excel, SQL and understanding call center statistics a must.</li><li>
Knowledge in VBA, macros, linked data, pivot chart tools, design tools</li><li>
Experience in developing dashboards, and understandable reports and useful visualization.</li><li>
Has intensive experience in creating reports using Power BI and Looker Data Studio.</li><li>
Flexible schedule and excellent attendance record</li><li>
Should be amenable to working on different schedules (i.e. Day Shift, Mid Shift, Night Shift)</li></ul><div>
What we do.</div><div>
Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.</div><div></div><div>
Come as U are, because U Matter at Ubiquity.</div><div></div><div>
We&rsquo;re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we&rsquo;re at our best when everyone can contribute their ideas and feels free to be their most authentic self.</div></div>

Let's tomorrow, together.
At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.
Sound like the right fit? Your tomorrow looks bright at Ubiquity.
Your Role:
Your Role:
Day-to-day responsibilities:
Develop and distribute Contact Center reporting.
Modify, revise, and update scorecards, dashboards, and other reports
Responsible for data integrity, and accuracy of all reporting requirements.
Works with Operation, Business Support team to create or modify current reporting.
Analyzes data to ensure integrity and structures data to help support or provide business recommendations i.e. Performance Metrics
Qualifications:
1-3 years of experience in the same capacity.
Experience in extracting data from CMS and other reporting platform
Strong data analytics and creation of reports
Experience in automating task/reports that are manual to reduce cycle time and defects.
Proficient user of Excel, SQL and understanding call center statistics a must.
Knowledge in VBA, macros, linked data, pivot chart tools, design tools
Experience in developing dashboards, and understandable reports and useful visualization.
Has intensive experience in creating reports using Power BI and Looker Data Studio.
Flexible schedule and excellent attendance record
Should be amenable to working on different schedules (i.e. Day Shift, Mid Shift, Night Shift)
What we do.
Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.
Come as U are, because U Matter at Ubiquity.
We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.

MIS Analyst - UBIQUITY

MIS Analyst

You need 0-1 year experience, customer-facing skills, time management, proficiency in Windows/Mac, strong English, and fluency in a local language. Be open to feedback and communicate effectively.

You will provide technical support, escalate unresolved issues, maintain documentation, log system updates, troubleshoot hardware problems, resolve network issues, and configure applications.

IT & Cybersecurity

<div><div>Let's tomorrow, together.</div><div></div><div>
At Ubiquity, we live by the mantra head, heart, and hustle. <i>Head</i> because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. <i>Heart</i> because we are always gracious with our time, our collaboration, and with one another. And <i>Hustle</i> because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals&mdash;every person, in every role, for our company and our clients.</div><div></div><div>
Sound like the right fit? Your tomorrow looks bright at Ubiquity.</div><div></div><div>
Your Role:</div><div>
Summary</div><div>
Participate collaborating with the other IT teams in department wide projects. Follow team schedules and ensure that support coverage and on-call schedules are defined and communicated accordingly. Ensure all of the team's tickets are handled within the established SLAs.</div><div></div><div>
Job Responsibility</div><ul><li>
Complete detailed information on requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved</li><li>
Act as the escalation for all computer and system related concerns from clients or other employees that cannot be resolved by the Service Desk.</li><li>
Organize and file documentation pertaining to warranties and instructional guides for computer hardware.</li><li>
Maintain a working log detailed all required system updates, as well as the date of completion</li><li>
Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems.</li><li>
Resolve technical issues related to network interruptions Install and configure computer systems and applications within the company</li></ul><div></div><div>
Skills and Qualification</div><ul><li>
0-1 year of relevant functional experience in similar roles</li><li>
Exceptional customer-facing skills</li><li>
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution</li><li>
Comfortable working in and assisting others through company help desk software, in addition to other remote access desktop programs</li><li>
Accept constructive criticism and customer feedback regarding their experience with software or IT services Good experience working with different operating systems including Windows and Mac OS</li><li>
Ability to prioritize and manage several milestones and projects efficiently</li><li>
Professional written and interpersonal skills are essential when communicating with customers and clients</li><li>
Strong Written and Spoken Business English and a strong native speaker in the Geo you will support (Spanish, French, German, Tamil, Chinese)</li></ul><div>
What we do.</div><div>
Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.</div><div></div><div>
Come as U are, because U Matter at Ubiquity.</div><div></div><div>
We&rsquo;re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we&rsquo;re at our best when everyone can contribute their ideas and feels free to be their most authentic self.</div></div>

Let's tomorrow, together.
At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.
Sound like the right fit? Your tomorrow looks bright at Ubiquity.
Your Role:
Summary
Participate collaborating with the other IT teams in department wide projects. Follow team schedules and ensure that support coverage and on-call schedules are defined and communicated accordingly. Ensure all of the team's tickets are handled within the established SLAs.
Job Responsibility
Complete detailed information on requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
Act as the escalation for all computer and system related concerns from clients or other employees that cannot be resolved by the Service Desk.
Organize and file documentation pertaining to warranties and instructional guides for computer hardware.
Maintain a working log detailed all required system updates, as well as the date of completion
Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems.
Resolve technical issues related to network interruptions Install and configure computer systems and applications within the company
Skills and Qualification
0-1 year of relevant functional experience in similar roles
Exceptional customer-facing skills
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Comfortable working in and assisting others through company help desk software, in addition to other remote access desktop programs
Accept constructive criticism and customer feedback regarding their experience with software or IT services Good experience working with different operating systems including Windows and Mac OS
Ability to prioritize and manage several milestones and projects efficiently
Professional written and interpersonal skills are essential when communicating with customers and clients
Strong Written and Spoken Business English and a strong native speaker in the Geo you will support (Spanish, French, German, Tamil, Chinese)
What we do.
Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.
Come as U are, because U Matter at Ubiquity.
We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.

End User Support - UBIQUITY

End User Support

You need 1+ years in digital or recruitment marketing, experience with Meta Ads, ATS knowledge is a plus, strong communication skills, data proficiency, and a results-driven mindset.

You will generate and manage leads through digital platforms, optimize recruitment campaigns, analyze performance metrics, and collaborate with teams to align marketing with hiring goals.

Marketing

<div>
 <div>
  Let's tomorrow, together.
 </div>
 <div></div>
 <div>
  At Ubiquity, we live by the mantra head, heart, and hustle. <i>Head</i> because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. <i>Heart</i> because we are always gracious with our time, our collaboration, and with one another. And <i>Hustle</i> because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.
 </div>
 <div></div>
 <div>
  Sound like the right fit? Your tomorrow looks bright at Ubiquity.
 </div>
 <div></div>
 <div>
  Your Role:
 </div>
 <div>
  As a Talent Marketing Specialist – Leads Generation, your primary role is to manage and execute online lead generation strategies to attract potential candidates for agent hiring in Ubiquity Philippines. This role involves creating and managing recruitment campaigns, optimizing lead funnels, and ensuring that goals for applicant volume and quality are consistently met. The successful candidate will have experience in digital marketing, social media management, and recruitment strategies, particularly with platforms like Meta Ads (Facebook and Instagram).
 </div>
 <div></div>
 <div>
  Roles and Responsibilities
 </div>
 <div>
  Lead Generation
 </div>
 <ul>
  <li>Develop and implement online strategies to generate high-quality leads for recruitment using various online platforms, including Meta Ads (Facebook &amp;amp; Instagram), Google Ads, LinkedIn, and other job boards.</li>
 </ul>
 <div>
  Lead Management
 </div>
 <ul>
  <li>Ensure proper management of leads from digital platforms, including organizing and distributing qualified leads to recruitment teams for follow-up and interview scheduling</li>
 </ul>
 <div>
  Campaign Management
 </div>
 <ul>
  <li>Manage multiple recruitment campaigns across digital platforms to ensure that recruitment targets and goals are met. This includes monitoring performance metrics, adjusting strategies, and allocating budgets effectively. Continuously optimize ad campaigns through A/B testing, adjusting targeting, creative content, and copy to improve lead quality and reduce cost per acquisition (CPA).</li>
 </ul>
 <div>
  Ad Content Creation
 </div>
 <ul>
  <li>Design, write, and optimize ad content for recruitment campaigns, ensuring they are compelling, targeted, and aligned with the company’s brand voice.</li>
 </ul>
 <div>
  Data Analysis &amp; Reporting
 </div>
 <ul>
  <li>Track, analyze, and report on the performance of recruitment marketing campaigns using key metrics such as cost-per-click (CPC), click-through rates (CTR), and conversion rates. Regularly present insights to the recruitment and HR team to improve future campaigns</li>
 </ul>
 <div>
  Collaboration
 </div>
 <ul>
  <li>Work closely with the Talent Acquisition and Talent Marketing teams to align marketing efforts with hiring goals and specific recruitment needs. Collaborate with creative teams for ad design and marketing collateral.</li>
 </ul>
 <div>
  Platform Expertise
 </div>
 <ul>
  <li>Stay updated with the latest trends and changes in digital marketing platforms, specifically Meta Ads, LinkedIn, Google Ads, and job board sites.</li>
 </ul>
 <div>
  Qualifications
 </div>
 <ul>
  <li>1+ years of experience in digital marketing, recruitment marketing, or lead generation, preferably within the BPO or similar high-volume hiring industries.</li>
  <li>Proven experience creating and managing ads on Meta Ads (Facebook &amp; Instagram).</li>
  <li>Experience working with recruitment tools and applicant tracking systems (ATS) is a plus.</li>
 </ul>
 <div>
  Skills/Knowledge/Abilities
 </div>
 <ul>
  <li>Strong understanding of digital marketing strategies and platforms.</li>
  <li>Excellent written and verbal communication skills.</li>
  <li>Ability to create compelling ad copy and visual content.</li>
  <li>Proficiency in data analytics and the ability to translate data into actionable insights.</li>
  <li>Experience with budget management and campaign optimization.</li>
  <li>Familiarity with social media algorithms and best practices.</li>
  <li>Strong attention to detail and highly organized.</li>
  <li>Ability to work under pressure and meet tight deadlines.</li>
  <li>Self-starter with the ability to work independently and collaboratively.</li>
  <li>Results-oriented and focused on continuous improvement.</li>
 </ul>
 <div>
  What we do.
 </div>
 <div>
  Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.
 </div>
 <div></div>
 <div>
  Come as U are, because U Matter at Ubiquity.
 </div>
 <div></div>
 <div>
  We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.
 </div>
</div>


 
  Let's tomorrow, together.
 
 
 
  At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.
 
 
 
  Sound like the right fit? Your tomorrow looks bright at Ubiquity.
 
 
 
  Your Role:
 
 
  As a Talent Marketing Specialist – Leads Generation, your primary role is to manage and execute online lead generation strategies to attract potential candidates for agent hiring in Ubiquity Philippines. This role involves creating and managing recruitment campaigns, optimizing lead funnels, and ensuring that goals for applicant volume and quality are consistently met. The successful candidate will have experience in digital marketing, social media management, and recruitment strategies, particularly with platforms like Meta Ads (Facebook and Instagram).
 
 
 
  Roles and Responsibilities
 
 
  Lead Generation
 
 
  Develop and implement online strategies to generate high-quality leads for recruitment using various online platforms, including Meta Ads (Facebook &amp; Instagram), Google Ads, LinkedIn, and other job boards.
 
 
  Lead Management
 
 
  Ensure proper management of leads from digital platforms, including organizing and distributing qualified leads to recruitment teams for follow-up and interview scheduling
 
 
  Campaign Management
 
 
  Manage multiple recruitment campaigns across digital platforms to ensure that recruitment targets and goals are met. This includes monitoring performance metrics, adjusting strategies, and allocating budgets effectively. Continuously optimize ad campaigns through A/B testing, adjusting targeting, creative content, and copy to improve lead quality and reduce cost per acquisition (CPA).
 
 
  Ad Content Creation
 
 
  Design, write, and optimize ad content for recruitment campaigns, ensuring they are compelling, targeted, and aligned with the company’s brand voice.
 
 
  Data Analysis & Reporting
 
 
  Track, analyze, and report on the performance of recruitment marketing campaigns using key metrics such as cost-per-click (CPC), click-through rates (CTR), and conversion rates. Regularly present insights to the recruitment and HR team to improve future campaigns
 
 
  Collaboration
 
 
  Work closely with the Talent Acquisition and Talent Marketing teams to align marketing efforts with hiring goals and specific recruitment needs. Collaborate with creative teams for ad design and marketing collateral.
 
 
  Platform Expertise
 
 
  Stay updated with the latest trends and changes in digital marketing platforms, specifically Meta Ads, LinkedIn, Google Ads, and job board sites.
 
 
  Qualifications
 
 
  1+ years of experience in digital marketing, recruitment marketing, or lead generation, preferably within the BPO or similar high-volume hiring industries.
  Proven experience creating and managing ads on Meta Ads (Facebook & Instagram).
  Experience working with recruitment tools and applicant tracking systems (ATS) is a plus.
 
 
  Skills/Knowledge/Abilities
 
 
  Strong understanding of digital marketing strategies and platforms.
  Excellent written and verbal communication skills.
  Ability to create compelling ad copy and visual content.
  Proficiency in data analytics and the ability to translate data into actionable insights.
  Experience with budget management and campaign optimization.
  Familiarity with social media algorithms and best practices.
  Strong attention to detail and highly organized.
  Ability to work under pressure and meet tight deadlines.
  Self-starter with the ability to work independently and collaboratively.
  Results-oriented and focused on continuous improvement.
 
 
  What we do.
 
 
  Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.
 
 
 
  Come as U are, because U Matter at Ubiquity.
 
 
 
  We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.
 


Talent Marketing Specialist - Leads Generation - UBIQUITY

Talent Marketing Specialist - Leads Generation

You should have 1+ years in content and technical writing, BPO knowledge, strong communication skills, be a team player, manage time well, and be open to on-site and graveyard shifts.

You will identify training needs, organize leadership courses, write and edit content, manage revisions, create storyboards and learning activities, maintain documentation, and collaborate on training materials.

<div>
 <div>
  Let's tomorrow, together.
 </div>
 <div></div>
 <div>
  At Ubiquity, we live by the mantra head, heart, and hustle. <i>Head</i> because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. <i>Heart</i> because we are always gracious with our time, our collaboration, and with one another. And <i>Hustle</i> because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.
 </div>
 <div></div>
 <div>
  Sound like the right fit? Your tomorrow looks bright at Ubiquity.
 </div>
 <div></div>
 <div>
  Your Role:
 </div>
 <div>
  Content Writer responsibilities include conducting thorough research on leadership and/or personal development-related topics, generating ideas for new content types and proofreading articles before publication. If you’re familiar with producing online or any form of content and have an eye for detail, we’d like to meet you. Feel free to share samples of your work or portfolio of your published articles, along with your application.
 </div>
 <div></div>
 <div>
  Roles and Responsibilities:
 </div>
 <ul>
  <li>Partners with his manager and different leaders to identify training needs</li>
  <li>Plan and organize learning track for leadership development courses</li>
  <li>Write and edit leadership courses for Ubiquity team members</li>
  <li>Manage and update revisions of all courses</li>
  <li>Assist in the creation of storyboards needed for e-learning courses</li>
  <li>Create and develop hands on learning activities for all learning content</li>
  <li>Maintain a repository of all content documentations</li>
  <li>Facilitate discussions with the Content Developers and Training Officers on how training materials are created</li>
 </ul>
 <div></div>
 <div>
  Requirements:
 </div>
 <ul>
  <li>At least 1 year experience in content writing and technical writing</li>
  <li>Must be familiar with BPO setup</li>
  <li>Excellent in conceptualizing, researching, editing, and proofreading content</li>
  <li>Excellent written and verbal communication skills</li>
  <li>Must be a team player with time management skills</li>
  <li>Must be willing to work on site but open for discussion</li>
  <li>Must be amenable to work on graveyard shifts</li>
 </ul>
 <div>
  What we do.
 </div>
 <div>
  Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.
 </div>
 <div></div>
 <div>
  Come as U are, because U Matter at Ubiquity.
 </div>
 <div></div>
 <div>
  We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.
 </div>
</div>


 
  Let's tomorrow, together.
 
 
 
  At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.
 
 
 
  Sound like the right fit? Your tomorrow looks bright at Ubiquity.
 
 
 
  Your Role:
 
 
  Content Writer responsibilities include conducting thorough research on leadership and/or personal development-related topics, generating ideas for new content types and proofreading articles before publication. If you’re familiar with producing online or any form of content and have an eye for detail, we’d like to meet you. Feel free to share samples of your work or portfolio of your published articles, along with your application.
 
 
 
  Roles and Responsibilities:
 
 
  Partners with his manager and different leaders to identify training needs
  Plan and organize learning track for leadership development courses
  Write and edit leadership courses for Ubiquity team members
  Manage and update revisions of all courses
  Assist in the creation of storyboards needed for e-learning courses
  Create and develop hands on learning activities for all learning content
  Maintain a repository of all content documentations
  Facilitate discussions with the Content Developers and Training Officers on how training materials are created
 
 
 
  Requirements:
 
 
  At least 1 year experience in content writing and technical writing
  Must be familiar with BPO setup
  Excellent in conceptualizing, researching, editing, and proofreading content
  Excellent written and verbal communication skills
  Must be a team player with time management skills
  Must be willing to work on site but open for discussion
  Must be amenable to work on graveyard shifts
 
 
  What we do.
 
 
  Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.
 
 
 
  Come as U are, because U Matter at Ubiquity.
 
 
 
  We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.
 


Content Writer - UBIQUITY

Content Writer

You need 5+ years of HR experience in complex organizations, 2+ years as a business partner, strong communication skills, resilience, and a strategic mindset. 

You will lead HR initiatives, support organizational effectiveness, develop policies, drive talent management, analyze data for improvement, and build relationships for continuous change.

<div>
 <div>
  Let's tomorrow, together.
 </div>
 <div></div>
 <div>
  At Ubiquity, we live by the mantra head, heart, and hustle. <i>Head</i> because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. <i>Heart</i> because we are always gracious with our time, our collaboration, and with one another. And <i>Hustle</i> because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.
 </div>
 <div></div>
 <div>
  Sound like the right fit? Your tomorrow looks bright at Ubiquity.
 </div>
 <div></div>
 <div>
  Your Role:
 </div>
 <div>
  At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.<br> Sound like the right fit? Your tomorrow looks bright at Ubiquity.
 </div>
 <div>
  <br> Your Role:<br> Title: People Partner (HRBP)<br> Location: BGC / EW<br> Job Level: Officer<br> Reporting to: Senior Manager, People Experience<br> Functional Group: People Experience<br> Ownership: Strategic HR Partnership and Account Management
 </div>
 <div>
  <br> ABOUT THE ROLE:<br> The People Partner (HRBP) is an internal consultant providing an enabling business support role. The role may be Specialist or Generalist in nature. The HRBP is a trusted partner and has a seat at the leadership table for the programs they handle working on medium to longer term objectives.
 </div>
 <div>
  <br> PURPOSE OF THE ROLE:<br>
  <ul>
   <li>Responsible for leading the professional area; bringing evidence-based practice into the organization and addressing the people's challenges for their area of expertise.</li>
   <li>Support organization effectiveness by developing and implementing solutions aligned to strategy.</li>
   <li>Lead the HR vision, including role modeling great personal and team leadership and taking an active role in ensuring the HR Operating Model is embedded successfully.</li>
  </ul><br> KEY ACCOUNTABILITIES:<br> 1. Contribute to, and where accountable define policies and processes that support the Ubiquity and Program/People strategy and objectives.<br> 2. Use and understand Ubiquity People tools and policies, engaging with program clients effectively to ensure their use across the organization<br> 3. Drive consistency of approach across the company in attracting, managing and developing talent to support current and future organizational needs.<br> 4. Work closely with all Ubiquity People colleagues to ensure that tools and policies are aligned, enhance employee engagement and ultimately improve performance.<br> 5. Use data and analytics to measure the effectiveness of tools and policies and understand the landscape for further improvement.<br> 6. Provide expert input across a range of HR issues (generalist / specific expertise); Design and deliver high impact solutions that meet the needs of the business.<br> 7. Coach and build the capability of people managers to anticipate and pre-empt organizational issues.<br> 8. Participate in relevant projects, leading and championing as appropriate (Site-wide and/ or Global-wide) the company’s reputation as a world class organization and employer of choice.<br> 9. Keep up to date with external trends and best practice in the areas of expertise and HR more broadly.<br> 10. Continuously drive improvements in tools and policies through external market trends, insight, and internal best practice.<br> 11. Proactively share best practice, intelligence, and potential Ubiquity Wide activities within the HR function.<br> 12. Build relationships and form alliances with external counterparts, communities of practice and stakeholders to scan for innovations and opportunities to form partnerships.<br> 13. Understand and anticipate the need for change, diagnose the underlying issues and build the case for change with stakeholders. Build frameworks to plan and manage the continuous process of change including dependencies, risk, potential scenarios and options to mitigate.<br> 14. Ensure minimum Satisfactory rating on internal and external HR audits.
 </div>
 <div>
  <br> PERSON SPECIFICATION:<br> Experience:<br>
  <ul>
   <li>At least 5 years of relevant HR experience (generalist or specialist) gained in large complex organization(s) with multiple stakeholders (including matrix relationships);</li>
   <li>At least 2 years of extensive experience of operating in a business partner model, working with local managers to create positive business outcomes.</li>
   <li>Knowledge of current thinking in Human Resources issues and trends and evidence of Continuing Professional Development.</li>
  </ul>
 </div>
 <div>
  <br> Skills and Competencies:<br>
  <ul>
   <li>Is ready and able to take the initiative, originate action and be responsible for the consequences of the decisions made.</li>
   <li>Communicates challenges and influences a variety of stakeholders effectively. Ability to present sound and well-reasoned arguments to convince others. Can draw from a range of strategies to persuade</li>
  </ul> people in a way that results in agreement or behavior change. Where necessary resolves highly charged, high-profile conflicts;<br>
  <ul>
   <li>Adapts and works effectively with a variety of situations, individuals, or groups. Is able to understand and appreciate different and opposing perspectives on an issue, to adapt an approach as the requirements of a situation change, and to change or easily accept changes in one’s own organization or job requirements. Builds strategic partnerships both within and outside of Ubiquity;</li>
   <li>Can maintain personal effectiveness by managing own emotions in the face of pressure, set-backs or when dealing with provocative situations. Can demonstrate an approach to work that is characterized by commitment and motivation;</li>
   <li>Able to simplify complex problems, processes, or projects into component parts, explore and evaluate them systematically. Able to identify causal relationships, and construct frameworks, for decision making and problem-solving. Takes decisions at times when there are many unknowns, but procrastinating is not an option. Transforms proposals/ideas into practical</li>
  </ul> reality;<br>
  <ul>
   <li>Personally resilient. Is able to dig deep and deal with disputed issues and ethical dilemmas.</li>
  </ul>
 </div>
 <ul>
  <li>Represents and promotes the reputation of HR and takes accountability for the actions of the HR team.</li>
  <li>Understand the value drivers of Ubiquity and is commercially aware.</li>
  <li>Role models Ubiquity values and behaviors.</li>
 </ul>
 <div>
  <br> The Perks<br>
  <ul>
   <li>Learning and Development Opportunities</li>
   <li>Career Advancement Opportunities</li>
   <li>Healthcare Benefits</li>
   <li>Group Life Insurance</li>
   <li>Tenure Based Benefits</li>
   <li>Profit Sharing</li>
   <li>Annual Performance Appraisal</li>
   <li>Retirement Benefits</li>
  </ul>
 </div>
 <div>
  What we do.
 </div>
 <div>
  Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.
 </div>
 <div></div>
 <div>
  Come as U are, because U Matter at Ubiquity.
 </div>
 <div></div>
 <div>
  We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.
 </div>
</div>


 
  Let's tomorrow, together.
 
 
 
  At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.
 
 
 
  Sound like the right fit? Your tomorrow looks bright at Ubiquity.
 
 
 
  Your Role:
 
 
  At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. Sound like the right fit? Your tomorrow looks bright at Ubiquity.
 
 
   Your Role: Title: People Partner (HRBP) Location: BGC / EW Job Level: Officer Reporting to: Senior Manager, People Experience Functional Group: People Experience Ownership: Strategic HR Partnership and Account Management
 
 
   ABOUT THE ROLE: The People Partner (HRBP) is an internal consultant providing an enabling business support role. The role may be Specialist or Generalist in nature. The HRBP is a trusted partner and has a seat at the leadership table for the programs they handle working on medium to longer term objectives.
 
 
   PURPOSE OF THE ROLE:
  
   Responsible for leading the professional area; bringing evidence-based practice into the organization and addressing the people's challenges for their area of expertise.
   Support organization effectiveness by developing and implementing solutions aligned to strategy.
   Lead the HR vision, including role modeling great personal and team leadership and taking an active role in ensuring the HR Operating Model is embedded successfully.
   KEY ACCOUNTABILITIES: 1. Contribute to, and where accountable define policies and processes that support the Ubiquity and Program/People strategy and objectives. 2. Use and understand Ubiquity People tools and policies, engaging with program clients effectively to ensure their use across the organization 3. Drive consistency of approach across the company in attracting, managing and developing talent to support current and future organizational needs. 4. Work closely with all Ubiquity People colleagues to ensure that tools and policies are aligned, enhance employee engagement and ultimately improve performance. 5. Use data and analytics to measure the effectiveness of tools and policies and understand the landscape for further improvement. 6. Provide expert input across a range of HR issues (generalist / specific expertise); Design and deliver high impact solutions that meet the needs of the business. 7. Coach and build the capability of people managers to anticipate and pre-empt organizational issues. 8. Participate in relevant projects, leading and championing as appropriate (Site-wide and/ or Global-wide) the company’s reputation as a world class organization and employer of choice. 9. Keep up to date with external trends and best practice in the areas of expertise and HR more broadly. 10. Continuously drive improvements in tools and policies through external market trends, insight, and internal best practice. 11. Proactively share best practice, intelligence, and potential Ubiquity Wide activities within the HR function. 12. Build relationships and form alliances with external counterparts, communities of practice and stakeholders to scan for innovations and opportunities to form partnerships. 13. Understand and anticipate the need for change, diagnose the underlying issues and build the case for change with stakeholders. Build frameworks to plan and manage the continuous process of change including dependencies, risk, potential scenarios and options to mitigate. 14. Ensure minimum Satisfactory rating on internal and external HR audits.
 
 
   PERSON SPECIFICATION: Experience:
  
   At least 5 years of relevant HR experience (generalist or specialist) gained in large complex organization(s) with multiple stakeholders (including matrix relationships);
   At least 2 years of extensive experience of operating in a business partner model, working with local managers to create positive business outcomes.
   Knowledge of current thinking in Human Resources issues and trends and evidence of Continuing Professional Development.
  
 
 
   Skills and Competencies:
  
   Is ready and able to take the initiative, originate action and be responsible for the consequences of the decisions made.
   Communicates challenges and influences a variety of stakeholders effectively. Ability to present sound and well-reasoned arguments to convince others. Can draw from a range of strategies to persuade
   people in a way that results in agreement or behavior change. Where necessary resolves highly charged, high-profile conflicts;
  
   Adapts and works effectively with a variety of situations, individuals, or groups. Is able to understand and appreciate different and opposing perspectives on an issue, to adapt an approach as the requirements of a situation change, and to change or easily accept changes in one’s own organization or job requirements. Builds strategic partnerships both within and outside of Ubiquity;
   Can maintain personal effectiveness by managing own emotions in the face of pressure, set-backs or when dealing with provocative situations. Can demonstrate an approach to work that is characterized by commitment and motivation;
   Able to simplify complex problems, processes, or projects into component parts, explore and evaluate them systematically. Able to identify causal relationships, and construct frameworks, for decision making and problem-solving. Takes decisions at times when there are many unknowns, but procrastinating is not an option. Transforms proposals/ideas into practical
   reality;
  
   Personally resilient. Is able to dig deep and deal with disputed issues and ethical dilemmas.
  
 
 
  Represents and promotes the reputation of HR and takes accountability for the actions of the HR team.
  Understand the value drivers of Ubiquity and is commercially aware.
  Role models Ubiquity values and behaviors.
 
 
   The Perks
  
   Learning and Development Opportunities
   Career Advancement Opportunities
   Healthcare Benefits
   Group Life Insurance
   Tenure Based Benefits
   Profit Sharing
   Annual Performance Appraisal
   Retirement Benefits
  
 
 
  What we do.
 
 
  Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.
 
 
 
  Come as U are, because U Matter at Ubiquity.
 
 
 
  We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.
 


UBIQUITY

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