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Inside Sales Supervisor - Hybrid Miami, FL

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Miami

AI generated summary

  • You must obtain relevant licenses within 90 days, have 2+ years in sales/call centers, strong leadership, communication, analytical, project management, and organizational skills, plus tech proficiency.
  • You will coach agents, analyze performance, ensure compliance, develop training, manage team operations, address improvement needs, and collaborate on projects and initiatives.

Requirements

  • Ability to obtain within 90 days, a Health, Life Insurance or all appropriate state licenses
  • Success driven manager/leader who has demonstrated 2+ years of experience in a sales, call center or production environment
  • Proven ability to provide leadership and directions
  • Proven solid communication, interpersonal skills and presentation skills; able to work with team members and all levels within the organization
  • Proven relationship building skills; ability to build and maintain meaningful and professional relationships with team and peers
  • Proven sound analytical problem-solving skills
  • Proven project management skills - such as identification of resources, development and communication of objectives, successful implementation of schedules and timelines, meeting leadership and project status reporting, and review and follow up with project results
  • Proven solid technical, analytical and computer skills
  • Proven organizational skills and ability to multi-task
  • Proven ability to handle and maintain confidentiality of company-sensitive data
  • Hybrid in Miami, FL

Responsibilities

  • Coach and motivate agents to achieve or exceed sales targets with a focus on quality and compliance
  • Supervise the daily activities of the team by reviewing and analyzing calls/reports, assessing areas of opportunity, managing work assignments and assuring agents are providing a positive consumer experience
  • Develop staff by providing one-on-one coaching, conducting role plays and team meetings. Partner to deliver training and other opportunities of professional development for agents
  • Partner with peer leaders to build and maintain a positive culture within the organization. Provide and receive constructive feedback from/to peer leadership team
  • Coordinate department activities to ensure agents can sell with accuracy and efficiency
  • Partner with other leaders in the organization to evaluate, coordinate and communicate changes with your team
  • Responsible for daily operation of your team
  • Identify compliance and quality improvements and initiate corrective actions
  • Partner on projects related to systems, processes or inter-department initiatives
  • Participate in staff recruiting, selection, orientation and training
  • Identify issues, training needs and develop and maintain processes within the department
  • Perform other related duties as required to achieve the goals and objectives of the company and department

FAQs

What is the job title for this position?

The job title is Inside Sales Supervisor.

Where is the job location?

The job is located in Miami, FL.

Is this a full-time position?

Yes, this position is full-time and eligible for bonuses based on sales performance.

What are the primary responsibilities of the Inside Sales Supervisor?

The primary responsibilities include coaching and motivating agents, supervising daily activities, developing staff through training, and ensuring compliance and quality improvements.

Is a specific license required for this position?

Yes, the candidate must obtain a Health, Life Insurance, or all appropriate state licenses within 90 days.

How many years of experience in sales or a call center environment are required?

A minimum of 2 years of experience is required in a sales, call center, or production environment.

What kind of skills are preferred for applicants?

Preferred qualifications include leadership experience in a production or call center environment, experience in the Medicare, insurance, or financial services industry, and proficiency in Microsoft Office applications.

What is the salary range for this role?

The salary range for this role is $50,000 to $115,000 annually, based on several factors including local labor markets and experience.

Are there benefits offered with this position?

Yes, UnitedHealth Group offers a comprehensive benefits package that includes incentive programs, equity stock purchase, and 401k contributions.

Is there an emphasis on diversity and equity in the workplace?

Yes, UnitedHealth Group is committed to equity and addressing health disparities, ensuring that everyone has the opportunity to live their healthiest life.

What type of work environment can employees expect?

Employees can expect a challenging work environment that values performance and provides clear directions for success.

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

When it comes to your health, everything matters. That’s why UnitedHealthcare is helping people live healthier lives and making the health system work better for everyone. Our health plans are there for you in moments big and small, delivering a simple experience, affordable coverage, and supportive care. Wherever your health takes you, we're there for what matters. At UnitedHealthcare, part of the UnitedHealth Group family of businesses, we are working to create a system that is connected, aligned and more affordable for all involved; one that delivers high quality care, responsive to the needs of each person and the communities in which they live. With connections to more than 1.3 million physicians and care professionals and 6,500 hospitals and care facilities across the globe, we can collaborate in new ways to improve patient care while providing customizable and comprehensive solutions in any marketplace, anywhere.

Culture & Values

  • Integrity

    Honor commitments. Never compromise ethics.

  • Compassion

    Walk in the shoes of the people we serve and those with whom we work.

  • Relationships

    Build trust through collaboration.

  • Innovation

    Invent the future. Learn from the past

  • Performance

    Demonstrate excellence in everything we do.

Benefits

  • United Well-being

    United Well-being supports employees in their journey to better health. Resources include: Exercise and mindfulness apps. Tips and recipes for healthy cooking. Wellness coaching and financial tools. A private employee community group.

  • Health and Insurance

    Our medical plans for employees deliver better value and better outcomes. We offer: Copay plans and HSA-eligible plans. Vision and dental plans. Flexible spending accounts. Life insurance, and more.

  • Savings and Retirement

    In addition to competitive pay, we provide financial benefits to help employees manage their money. Benefits include: 401(k) Savings Plan. Employee Stock Purchase Plan. UnitedHealth Group credit union, and more.

  • Paid Time Off (PTO)

  • Paid Company Holidays

  • Parental Leave

  • Employee Assistance Program