Medium

We strive to make quality products that respect people and the planet with every design decision by focusing on four key areas: Gaia, Quality not Quantity, Activism, Culture & Heritage. These core values inform every decision across our business & design and reflect the way we work & behave towards each other every day.

We use our collections, collaborations and catwalk shows as a platform to capture the imagination, and as an energizing force to promote awareness and campaign for positive activism. We strive to make our clothes with greater care, keeping heritage, craftmanship and tradition alive through innovative design. We call on our community to engage with the world we live in through appreciation of Arts & Culture.

We use our brand voice to raise awareness of the environmental impact of overconsumption, urging people to buy less and buy better quality clothes, while creating collections that meet this standard.

Founded in the 1970s, the Vivienne Westwood brand offers a wide range of clothing, accessories, and footwear for men and women, characterised by bold prints, unconventional silhouettes, and exquisite craftsmanship. From statement-making dresses and tailored suits to edgy outerwear and accessories adorned with the brand's signature orb logo, Vivienne Westwood's collections reflect a unique blend of glamour and sophistication. With a commitment to sustainability and ethical fashion practices, it advocates for environmental conservation and social justice. 

Fashion & Arts

Vivienne Westwood

Fashion

You should have experience in wholesale and retail, strong organizational skills, attention to detail, and the ability to manage stock effectively. Teamwork and communication skills are essential.

You will manage stock inventory, assist with order processing, handle product displays, support the sales team, and ensure the store meets visual merchandising standards daily.

Logistics

London

Vivienne Westwood is one of the most iconic British Fashion Brands who cares and believes in its people and the environment. If you’re interested in being part of an organisation that produces quality products, promotes awareness for a better world, and provides an excellent benefits package to support its employees, keep reading….Vivienne Westwood is looking for a UK Wholesale and Retail Stock Assistant to join the team in the Merton Office on a fulltime basis for 6 months.KEY RESPONSIBILITIES<ul><li>Providing operational support on retail allocations, special projects, personal orders, licences, and Bridal.</li><li>Receiving documents from suppliers and the IT team for inbound stock (special projects, personal orders, licenses, bridal) and creating a preadvice in SAP.</li><li>Receiving stock, checking for any discrepancies (under or over delivered stock) and reporting it to the relevant stakeholders.</li><li>Uploading the stock in SAP on the relevant Pos.</li><li>Allocating special projects, licenses and bridal based on the relevant SOs, create the picking and requesting packing to the Stockroom team.</li><li>Receiving and allocating personal orders by liaising with accounts team and VW LTD colleagues accordingly.</li><li>Liaising with the UK Accounts Receivable team to issue all relevant invoices and to organize shipments accordingly based on clients’ instructions (Special Projects, Licenses and Bridal).</li><li>Monitoring delivery status and liaising with relevant couriers regarding any issues.</li><li>Cover for the UK Admin Logistic Specialist and UK Wholesale and Retail Stock Controller when necessary.</li></ul>(Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role)KEY PROFILE &amp; SKILLS<ul><li>1+ year experience in Logistics</li><li>Knowledge and experiencing of Couriers and Customs.</li><li>Highly organised and demonstrates an attention to detail.</li><li>Experience utilising Microsoft Office, specifically Excel.</li><li>Experience using SAP is desirable.</li></ul>BENEFITS<ul><li>Staff discounts</li><li>Training</li><li>Health &amp; Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)</li><li>Cycle to work scheme</li><li>Generous annual leave allowance</li><li>Pension Scheme</li><li>Opportunity to develop new skills and progress in your career</li><li>Opportunity to work for a company that cares and believes in its people and the environment</li></ul>Applications may close before the deadline, so please apply early to avoid disappointment. Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws. For our privacy statement please visit this link

Vivienne Westwood is one of the most iconic British Fashion Brands who cares and believes in its people and the environment. If you’re interested in being part of an organisation that produces quality products, promotes awareness for a better world, and provides an excellent benefits package to support its employees, keep reading….Vivienne Westwood is looking for a UK Wholesale and Retail Stock Assistant to join the team in the Merton Office on a fulltime basis for 6 months.KEY RESPONSIBILITIESProviding operational support on retail allocations, special projects, personal orders, licences, and Bridal.Receiving documents from suppliers and the IT team for inbound stock (special projects, personal orders, licenses, bridal) and creating a preadvice in SAP.Receiving stock, checking for any discrepancies (under or over delivered stock) and reporting it to the relevant stakeholders.Uploading the stock in SAP on the relevant Pos.Allocating special projects, licenses and bridal based on the relevant SOs, create the picking and requesting packing to the Stockroom team.Receiving and allocating personal orders by liaising with accounts team and VW LTD colleagues accordingly.Liaising with the UK Accounts Receivable team to issue all relevant invoices and to organize shipments accordingly based on clients’ instructions (Special Projects, Licenses and Bridal).Monitoring delivery status and liaising with relevant couriers regarding any issues.Cover for the UK Admin Logistic Specialist and UK Wholesale and Retail Stock Controller when necessary.(Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role)KEY PROFILE & SKILLS1+ year experience in LogisticsKnowledge and experiencing of Couriers and Customs.Highly organised and demonstrates an attention to detail.Experience utilising Microsoft Office, specifically Excel.Experience using SAP is desirable.BENEFITSStaff discountsTrainingHealth & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)Cycle to work schemeGenerous annual leave allowancePension SchemeOpportunity to develop new skills and progress in your careerOpportunity to work for a company that cares and believes in its people and the environmentApplications may close before the deadline, so please apply early to avoid disappointment. Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws. For our privacy statement please visit this link

UK Wholesale and Retail Stock Assistant - Vivienne Westwood

<div>
 Vivienne Westwood is one of the most iconic British Fashion Brands who cares and believes in its people and the environment. If you’re interested in being part of an organisation that produces quality products, promotes awareness for a better world, and provides an excellent benefits package to support its employees, keep reading…. 
 Vivienne Westwood is looking for a UK Wholesale and Retail Stock Assistant to join the team in the Merton Office on a fulltime basis for 6 months. 
 KEY RESPONSIBILITIES 
 <ul>
 <li>Providing operational support on retail allocations, special projects, personal orders, licences, and Bridal.</li> 
 <li>Receiving documents from suppliers and the IT team for inbound stock (special projects, personal orders, licenses, bridal) and creating a preadvice in SAP.</li> 
 <li>Receiving stock, checking for any discrepancies (under or over delivered stock) and reporting it to the relevant stakeholders.</li> 
 <li>Uploading the stock in SAP on the relevant Pos.</li> 
 <li>Allocating special projects, licenses and bridal based on the relevant SOs, create the picking and requesting packing to the Stockroom team.</li> 
 <li>Receiving and allocating personal orders by liaising with accounts team and VW LTD colleagues accordingly.</li> 
 <li>Liaising with the UK Accounts Receivable team to issue all relevant invoices and to organize shipments accordingly based on clients’ instructions (Special Projects, Licenses and Bridal).</li> 
 <li>Monitoring delivery status and liaising with relevant couriers regarding any issues.</li> 
 <li>Cover for the UK Admin Logistic Specialist and UK Wholesale and Retail Stock Controller when necessary.</li> 
 </ul> 
 (Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role) 
 KEY PROFILE &amp; SKILLS 
 <ul>
 <li>1+ year experience in Logistics</li> 
 <li>Knowledge and experiencing of Couriers and Customs.</li> 
 <li>Highly organised and demonstrates an attention to detail.</li> 
 <li>Experience utilising Microsoft Office, specifically Excel.</li> 
 <li>Experience using SAP is desirable.</li> 
 </ul> 
 BENEFITS 
 <ul>
 <li>Staff discounts</li> 
 <li>Training</li> 
 <li>Health &amp; Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)</li> 
 <li>Cycle to work scheme</li> 
 <li>Generous annual leave allowance</li> 
 <li>Pension Scheme</li> 
 <li>Opportunity to develop new skills and progress in your career</li> 
 <li>Opportunity to work for a company that cares and believes in its people and the environment</li> 
 </ul> 
 Applications may close before the deadline, so please apply early to avoid disappointment. Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws. For our privacy statement please visit this link
</div>

UK Wholesale and Retail Stock Assistant

You must have extensive experience in jewellery product development, strong design and technical skills, a keen eye for detail, and a passion for sustainable fashion.

You will oversee jewellery product development, manage design processes, collaborate with teams, ensure quality standards, and align products with brand aesthetics.

Vivienne Westwood is one of the most iconic British Fashion Brands who cares and believes in its people and the environment. If you’re interested in being part of an organisation that produces quality products, promotes awareness for a better world, and provides an excellent benefits package to support its employees, keep reading….

Vivienne Westwood is looking for a Senior Product Development Lead to join the Product Development – Jewellery Team in our Elcho Street (London) Office on a Full-time basis for 12 Months.

Key Responsibilities

Production Development:



 * Create and update the seasonal collection timeline and critical path.
 * Ensure adherence to deadlines for collections and special projects.
 * Co-ordinate with teams in London, Thailand, Operations, and Commercial departments.
 * Oversee research for materials and components.
 * Manage copyright and IP for jewellery collections.
 * Handle orders for SMS (Sales samples) and PPS (Pre-production samples).
 * Report UK/European development to the Head of Collections.
 * Maintain inventory of London stock and manage data collection.
   
   
   

PLM & JOOR:



 * Input and oversee information for collections on PLM.
 * Set and manage seasonal timelines for PLM and Joor.
 * Troubleshoot PLM and Joor issues, offering training and support.
 * Write collection descriptions and maintain photography guidelines.
   
   
   

E-Commerce & Digital Marketing:



 * Collaborate with the e-commerce team on website and digital marketing issues.
 * Review and proofread website content and digital marketing posts.
   
   
   

Sustainability:



 * Gather and report on seasonal sustainability targets.
 * Act as the central co-ordinator for sustainability information.
 * Develop product passports for jewellery ranges.
 * Attend sustainability meetings and update the team on findings.
 * Research ethical and sustainable materials.
   
   
   

Invoicing & Accounting:



 * Generate and process purchase orders.
 * Follow up on credit notes and update development cost summaries.
 * Provide monthly and weekly expenditure reports.
   
   
   

Merchandising:



 * Range planning expertise
 * Data analysis
 * Advanced merchandising knowledge
 * Cross-functional collaboration & Problem-solving
 * Relevant experience and industry knowledge
   
   
   

Profile & Key Skills



 * 4+ Years experience in a similar Product Development role
 * Adept in Communication with internal teams and Key Stakeholders
 * Data driven. Strong analytical and numerical skills. Confident using Excel and Microsoft
 * Able to manage small team and their workload. Delegate tasks effectively
 * Able to identify critical issues and opportunities
 * Natural problem-solver who can translate analytic data into strategic ideas
 * Ability to multitask, manage and prioritise workloads to meet deadlines
 * Self-motivated and driven to achieve deadlines, often while working independently
 * Photoshop – Desirable but not essential
 * Experience with JOOR and PLM platforms
   
   
   

(Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role)

Benefits



 * Staff discounts
 * Training
 * Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)
 * Cycle to work scheme
 * Generous annual leave allowance
 * Pension Scheme
 * Opportunity to develop new skills and progress in your career
 * Opportunity to work for a company that cares and believes in its people and the environment
   
   
   

Applications may close before the deadline, so please apply early to avoid disappointment.

Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws.

For our privacy statement please visit this link

Senior Jewellery Product Development Lead - Vivienne Westwood

&lt;strong&gt;Vivienne Westwood is one of the most iconic British Fashion Brands who cares and believes in its people and the environment. If you’re interested in being part of an organisation that produces quality products, promotes awareness for a better world, and provides an excellent benefits package to support its employees, keep reading….&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Vivienne Westwood is looking for a Senior Product Development Lead to join the Product Development – Jewellery Team in our Elcho Street (London) Office on a Full-time basis for 12 Months.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Key Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Production Development:&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Create and update the seasonal collection timeline and critical path.&lt;/li&gt;&lt;li&gt;Ensure adherence to deadlines for collections and special projects.&lt;/li&gt;&lt;li&gt;Co-ordinate with teams in London, Thailand, Operations, and Commercial departments.&lt;/li&gt;&lt;li&gt;Oversee research for materials and components.&lt;/li&gt;&lt;li&gt;Manage copyright and IP for jewellery collections.&lt;/li&gt;&lt;li&gt;Handle orders for SMS (Sales samples) and PPS (Pre-production samples).&lt;/li&gt;&lt;li&gt;Report UK/European development to the Head of Collections.&lt;/li&gt;&lt;li&gt;Maintain inventory of London stock and manage data collection.&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;PLM &amp;amp; JOOR:&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Input and oversee information for collections on PLM.&lt;/li&gt;&lt;li&gt;Set and manage seasonal timelines for PLM and Joor.&lt;/li&gt;&lt;li&gt;Troubleshoot PLM and Joor issues, offering training and support.&lt;/li&gt;&lt;li&gt;Write collection descriptions and maintain photography guidelines.&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;E-Commerce &amp;amp; Digital Marketing:&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Collaborate with the e-commerce team on website and digital marketing issues.&lt;/li&gt;&lt;li&gt;Review and proofread website content and digital marketing posts.&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Sustainability:&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Gather and report on seasonal sustainability targets.&lt;/li&gt;&lt;li&gt;Act as the central co-ordinator for sustainability information.&lt;/li&gt;&lt;li&gt;Develop product passports for jewellery ranges.&lt;/li&gt;&lt;li&gt;Attend sustainability meetings and update the team on findings.&lt;/li&gt;&lt;li&gt;Research ethical and sustainable materials.&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Invoicing &amp;amp; Accounting:&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Generate and process purchase orders.&lt;/li&gt;&lt;li&gt;Follow up on credit notes and update development cost summaries.&lt;/li&gt;&lt;li&gt;Provide monthly and weekly expenditure reports.&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Merchandising:&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Range planning expertise&lt;/li&gt;&lt;li&gt;Data analysis&lt;/li&gt;&lt;li&gt;Advanced merchandising knowledge&lt;/li&gt;&lt;li&gt;Cross-functional collaboration &amp;amp; Problem-solving&lt;/li&gt;&lt;li&gt;Relevant experience and industry knowledge&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Profile &amp;amp; Key Skills&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;4+ Years experience in a similar Product Development role&lt;/li&gt;&lt;li&gt;Adept in Communication with internal teams and Key Stakeholders&lt;/li&gt;&lt;li&gt;Data driven. Strong analytical and numerical skills. Confident using Excel and Microsoft&lt;/li&gt;&lt;li&gt;Able to manage small team and their workload. Delegate tasks effectively&lt;/li&gt;&lt;li&gt;Able to identify critical issues and opportunities&lt;/li&gt;&lt;li&gt;Natural problem-solver who can translate analytic data into strategic ideas&lt;/li&gt;&lt;li&gt;Ability to multitask, manage and prioritise workloads to meet deadlines&lt;/li&gt;&lt;li&gt;Self-motivated and driven to achieve deadlines, often while working independently&lt;/li&gt;&lt;li&gt;Photoshop – Desirable but not essential&lt;/li&gt;&lt;li&gt;Experience with JOOR and PLM platforms&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;em&gt;(Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role)&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;strong&gt;Benefits&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Staff discounts&lt;/li&gt;&lt;li&gt;Training&lt;/li&gt;&lt;li&gt;Health &amp;amp; Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)&lt;/li&gt;&lt;li&gt;Cycle to work scheme&lt;/li&gt;&lt;li&gt;Generous annual leave allowance&lt;/li&gt;&lt;li&gt;Pension Scheme&lt;/li&gt;&lt;li&gt;Opportunity to develop new skills and progress in your career&lt;/li&gt;&lt;li&gt;Opportunity to work for a company that cares and believes in its people and the environment&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Applications may close before the deadline, so please apply early to avoid disappointment.&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws.&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;For our privacy statement please visit this &lt;/strong&gt;&lt;strong&gt;link&lt;/strong&gt;

Senior Jewellery Product Development Lead

You must be fluent in Italian, have 2 years' e-commerce customer service experience, proficiency in relevant CRM systems, strong communication skills, and excellent organizational abilities.

You will provide customer support via email, chat, and social media, handle queries, process returns, update customers on order status, and coordinate with the warehouse on logistics.

Hospitality & Retail

Vivienne Westwood is one of the most iconic British Fashion Brands who cares and believes in its people and the environment. If you’re interested in being part of an organisation that produces quality products, promotes awareness for a better world, and provides a excellent benefits package to support its employees, keep reading….Vivienne Westwood is looking for an enthusiastic Italian speaking E-commerce Customer Service Associate to join our expanding team in our Merton Office. The role will involve liaising with customers and potential customers via live chat, telephone, and email to increase order values and assist customers with their queries. This role offers a fantastic opportunity to work in a customer-led environment that is fast paced and interactive, delivering exceptional standards of customer service.Key Responsibilities<ul><li>Providing outstanding customer service, liaising directly with customers and clients on all platforms</li><li>Handling customer queries via email, live chat, social media platforms in an effective manner</li><li>Maintaining high Customer Service standards, providing helpful assistance and efficient service</li><li>Communicating with team members on matters related to shipping, receiving, and inventory management to present accurate information to the customers</li><li>Proactively keeping customers informed of enquiry progress with timely updates, assisting with exchanges, returns, cancellations, refunds, or order replacements</li><li>Dealing with internal process from start to finish</li><li>Processing customer parcels received by E-commerce, working closely with Warehouse and Logistics on customers’ returns and redeliveries</li><li>Monitoring and replying to customer queries across all our platforms, tracking customer orders and updates to support customer brand insight and information</li></ul>Key requirements:Knowledge and experience:<ul><li>Fluency in ITALIAN is essential for this role</li><li>A minimum of 2 years experience in an E-commerce Customer Service environment</li><li>High-level of multi-tasking with an element of urgency to support the volumes that can arise</li><li>Experience in working with a CRM system is highly advantageous</li></ul>Technical skills:<ul><li>Knowledge of Zendesk, Retail Pro, Salesforce Commerce Cloud</li><li>Proficient in Microsoft Office Suite</li><li>High level IT and analytical skills</li></ul>Competencies:<ul><li>Exceptional communicator, with strong interpersonal skills</li><li>Team player with a collaborative mind set and enthusiasm</li><li>Self-motivated, able to work independently on set tasks</li><li>Excellent organisational skills and time management</li><li>Strong analytical, verbal, and written communication skills</li></ul>Benefits:<ul><li>Staff discounts</li><li>Training</li><li>Health &amp; Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)</li><li>Cycle to work scheme</li><li>Generous annual leave allowance</li><li>Pension Scheme</li><li>Opportunity to develop new skills and progress in your career</li><li>Opportunity to work for a company that cares and believes in its people and the environment</li></ul>

Vivienne Westwood is one of the most iconic British Fashion Brands who cares and believes in its people and the environment. If you’re interested in being part of an organisation that produces quality products, promotes awareness for a better world, and provides a excellent benefits package to support its employees, keep reading….Vivienne Westwood is looking for an enthusiastic Italian speaking E-commerce Customer Service Associate to join our expanding team in our Merton Office. The role will involve liaising with customers and potential customers via live chat, telephone, and email to increase order values and assist customers with their queries. This role offers a fantastic opportunity to work in a customer-led environment that is fast paced and interactive, delivering exceptional standards of customer service.Key ResponsibilitiesProviding outstanding customer service, liaising directly with customers and clients on all platformsHandling customer queries via email, live chat, social media platforms in an effective mannerMaintaining high Customer Service standards, providing helpful assistance and efficient serviceCommunicating with team members on matters related to shipping, receiving, and inventory management to present accurate information to the customersProactively keeping customers informed of enquiry progress with timely updates, assisting with exchanges, returns, cancellations, refunds, or order replacementsDealing with internal process from start to finishProcessing customer parcels received by E-commerce, working closely with Warehouse and Logistics on customers’ returns and redeliveriesMonitoring and replying to customer queries across all our platforms, tracking customer orders and updates to support customer brand insight and informationKey requirements:Knowledge and experience:Fluency in ITALIAN is essential for this roleA minimum of 2 years experience in an E-commerce Customer Service environmentHigh-level of multi-tasking with an element of urgency to support the volumes that can ariseExperience in working with a CRM system is highly advantageousTechnical skills:Knowledge of Zendesk, Retail Pro, Salesforce Commerce CloudProficient in Microsoft Office SuiteHigh level IT and analytical skillsCompetencies:Exceptional communicator, with strong interpersonal skillsTeam player with a collaborative mind set and enthusiasmSelf-motivated, able to work independently on set tasksExcellent organisational skills and time managementStrong analytical, verbal, and written communication skillsBenefits:Staff discountsTrainingHealth & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)Cycle to work schemeGenerous annual leave allowancePension SchemeOpportunity to develop new skills and progress in your careerOpportunity to work for a company that cares and believes in its people and the environment

E-Commerce Customer Service Associate - Vivienne Westwood

<div>
 Vivienne Westwood is one of the most iconic British Fashion Brands who cares and believes in its people and the environment. If you’re interested in being part of an organisation that produces quality products, promotes awareness for a better world, and provides a excellent benefits package to support its employees, keep reading…. 
 Vivienne Westwood is looking for an enthusiastic Italian speaking E-commerce Customer Service Associate to join our expanding team in our Merton Office. The role will involve liaising with customers and potential customers via live chat, telephone, and email to increase order values and assist customers with their queries. This role offers a fantastic opportunity to work in a customer-led environment that is fast paced and interactive, delivering exceptional standards of customer service.
 
 
 KEY RESPONSIBILITIES 
 <ul>
 <li>Providing outstanding customer service, liaising directly with customers and clients on all platforms</li>
 </ul> 
 <ul>
 <li>Handling customer queries via email, live chat, social media platforms in an effective manner</li>
 </ul> 
 <ul>
 <li>Maintaining high Customer Service standards, providing helpful assistance and efficient service</li>
 </ul> 
 <ul>
 <li>Communicating with team members on matters related to shipping, receiving, and inventory management to present accurate information to the customers</li>
 </ul> 
 <ul>
 <li>Proactively keeping customers informed of enquiry progress with timely updates, assisting with exchanges, returns, cancellations, refunds, or order replacements</li>
 </ul> 
 <ul>
 <li>Dealing with internal process from start to finish</li>
 </ul> 
 <ul>
 <li>Processing customer parcels received by E-commerce, working closely with Warehouse and Logistics on customers’ returns and redeliveries</li>
 </ul> 
 <ul>
 <li>Monitoring and replying to customer queries across all our platforms, tracking customer orders and updates to support customer brand insight and information</li>
 </ul>
 
 
 KEY REQUIREMENTS
 
 
 Knowledge and experience: 
 <ul>
 <li>Fluency in ITALIAN is essential for this role</li>
 </ul> 
 <ul>
 <li>A minimum of 2 years experience in an E-commerce Customer Service environment</li>
 </ul> 
 <ul>
 <li>High-level of multi-tasking with an element of urgency to support the volumes that can arise</li>
 </ul> 
 <ul>
 <li>Experience in working with a CRM system is highly advantageous</li>
 </ul> 
 Technical skills: 
 <ul>
 <li>Knowledge of Zendesk, Retail Pro, Salesforce Commerce Cloud</li>
 </ul> 
 <ul>
 <li>Proficient in Microsoft Office Suite</li>
 </ul> 
 <ul>
 <li>High level IT and analytical skills</li>
 </ul> 
 Competencies: 
 <ul>
 <li>Exceptional communicator, with strong interpersonal skills</li>
 </ul> 
 <ul>
 <li>Team player with a collaborative mind set and enthusiasm</li>
 </ul> 
 <ul>
 <li>Self-motivated, able to work independently on set tasks</li>
 </ul> 
 <ul>
 <li>Excellent organisational skills and time management</li>
 </ul> 
 <ul>
 <li>Strong analytical, verbal, and written communication skills</li>
 </ul> 
 (Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role)
 
 
 BENEFITS 
 <ul>
 <li>Staff discounts</li>
 </ul> 
 <ul>
 <li>Training</li>
 </ul> 
 <ul>
 <li>Health &amp; Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)</li>
 </ul> 
 <ul>
 <li>Cycle to work scheme</li>
 </ul> 
 <ul>
 <li>Generous annual leave allowance</li>
 </ul> 
 <ul>
 <li>Pension Scheme</li>
 </ul> 
 <ul>
 <li>Opportunity to develop new skills and progress in your career</li>
 </ul> 
 <ul>
 <li>Opportunity to work for a company that cares and believes in its people and the environment</li>
 </ul>
 
 
 Applications may close before the deadline, so please apply early to avoid disappointment. 
 Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws. 
 For our privacy statement please visit this link
</div>

E-Commerce Customer Service Associate

You must have computer literacy (SAP/Prism/Krunch), experience with disciplinary actions, inventory management skills, and expertise in visual merchandising.

You will manage store operations, oversee staff, ensure excellent customer service, handle cash, process deliveries, maintain visual merchandising, and resolve issues while adhering to policies.

Nottingham

Vivienne Westwood is one of the most iconic British Fashion Brands who cares and believes in its people and the environment. If you’re interested in being part of an organisation that produces quality products, promotes awareness for a better world, and provides an excellent benefits package to support its employees, keep reading….Vivienne Westwood is looking for a Store Manager to join the Retail Team in the Nottingham Store on a Full - Time basis.KEY RESPONSIBILITIES<ul><li>Store keyholder – opening and closing the store</li><li>Preparing daily, weekly and monthly reports regarding store performance</li><li>Cashing up the till and other banking duties</li><li>Providing excellent customer service</li><li>Being point of contact for any staff of customer issues</li><li>Resolving customer complaints in a timely manner</li><li>Processing product deliveries and movements on RetailPro</li><li>Participating in annual stock takes as well as carrying out line checks throughout the year</li><li>Processing mail orders, stock transfers, stock deliveries</li><li>Merchandising the shop floor</li><li>Supervising and motivating staff</li><li>Coaching and training staff</li><li>Supporting Store Manager in daily operations as well as any ad hoc duties</li><li>Addressing staff performance issues with company policies and procedures.</li><li>Execute disciplinary actions when necessary.</li><li>Event management – Marketing and Promotions</li><li>Maintain high standards of visual merchandising</li><li>Brand representation</li><li>Policy and Procedure Compliance</li></ul>PROFILE &amp; KEY SKILLS<ul><li>Computer Literacy – (SAP/Prism/Krunch)</li><li>Disciplinary Actions</li><li>Inventory Management</li><li>Visual Merchandising</li></ul>BENEFITS<ul><li>Commission</li><li>Uniform allowance </li><li>Staff discounts</li><li>Training</li><li>Health &amp; Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)</li><li>Cycle to work scheme</li><li>Generous annual leave allowance</li><li>Pension Scheme</li><li>Opportunity to develop new skills and progress in your career</li><li>Opportunity to work for a company that cares and believes in its people and the environment</li></ul>

Vivienne Westwood is one of the most iconic British Fashion Brands who cares and believes in its people and the environment. If you’re interested in being part of an organisation that produces quality products, promotes awareness for a better world, and provides an excellent benefits package to support its employees, keep reading….Vivienne Westwood is looking for a Store Manager to join the Retail Team in the Nottingham Store on a Full - Time basis.KEY RESPONSIBILITIESStore keyholder – opening and closing the storePreparing daily, weekly and monthly reports regarding store performanceCashing up the till and other banking dutiesProviding excellent customer serviceBeing point of contact for any staff of customer issuesResolving customer complaints in a timely mannerProcessing product deliveries and movements on RetailProParticipating in annual stock takes as well as carrying out line checks throughout the yearProcessing mail orders, stock transfers, stock deliveriesMerchandising the shop floorSupervising and motivating staffCoaching and training staffSupporting Store Manager in daily operations as well as any ad hoc dutiesAddressing staff performance issues with company policies and procedures.Execute disciplinary actions when necessary.Event management – Marketing and PromotionsMaintain high standards of visual merchandisingBrand representationPolicy and Procedure CompliancePROFILE & KEY SKILLSComputer Literacy – (SAP/Prism/Krunch)Disciplinary ActionsInventory ManagementVisual MerchandisingBENEFITSCommissionUniform allowance Staff discountsTrainingHealth & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)Cycle to work schemeGenerous annual leave allowancePension SchemeOpportunity to develop new skills and progress in your careerOpportunity to work for a company that cares and believes in its people and the environment

Store Manager - Vivienne Westwood

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 Vivienne Westwood is one of the most iconic British Fashion Brands who cares and believes in its people and the environment. If you’re interested in being part of an organisation that produces quality products, promotes awareness for a better world, and provides an excellent benefits package to support its employees, keep reading…. 
 Vivienne Westwood is looking for a Store Manager to join the Retail Team in the Nottingham Store on a Full - Time basis. 
 KEY RESPONSIBILITIES 
 <ul>
 <li>Store keyholder – opening and closing the store</li> 
 <li>Preparing daily, weekly and monthly reports regarding store performance</li> 
 <li>Cashing up the till and other banking duties</li> 
 <li>Providing excellent customer service</li> 
 <li>Being point of contact for any staff of customer issues</li> 
 <li>Resolving customer complaints in a timely manner</li> 
 <li>Processing product deliveries and movements on RetailPro</li> 
 <li>Participating in annual stock takes as well as carrying out line checks throughout the year</li> 
 <li>Processing mail orders, stock transfers, stock deliveries</li> 
 <li>Merchandising the shop floor</li> 
 <li>Supervising and motivating staff</li> 
 <li>Coaching and training staff</li> 
 <li>Supporting Store Manager in daily operations as well as any ad hoc duties</li> 
 <li>Addressing staff performance issues with company policies and procedures.</li> 
 <li>Execute disciplinary actions when necessary.</li> 
 <li>Event management – Marketing and Promotions</li> 
 <li>Maintain high standards of visual merchandising</li> 
 <li>Brand representation</li> 
 <li>Policy and Procedure Compliance</li> 
 </ul> 
 PROFILE &amp; KEY SKILLS 
 <ul>
 <li>Computer Literacy – (SAP/Prism/Krunch)</li> 
 <li>Disciplinary Actions</li> 
 <li>Inventory Management</li> 
 <li>Visual Merchandising</li> 
 </ul> 
 (Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role) 
 BENEFITS 
 <ul>
 <li>Commission</li> 
 <li>Uniform allowance </li>
 <li>Staff discounts</li> 
 <li>Training</li> 
 <li>Health &amp; Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)</li> 
 <li>Cycle to work scheme</li> 
 <li>Generous annual leave allowance</li> 
 <li>Pension Scheme</li> 
 <li>Opportunity to develop new skills and progress in your career</li> 
 <li>Opportunity to work for a company that cares and believes in its people and the environment</li> 
 </ul> 
 Applications may close before the deadline, so please apply early to avoid disappointment. 
 Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws. 
 For our privacy statement please visit this link
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Store Manager

You need excellent interpersonal skills, 1 year luxury retail experience, leadership abilities, commercial awareness, KPI achievement experience, and ability to plan under pressure for this Part Time Sales Assistant role at Vivienne Westwood.

You will provide top-notch customer service, offer product advice, maintain retail standards, and build strong client relationships at Vivienne Westwood as a Part Time Sales Assistant.

Cardiff

Vivienne Westwood is one of the most iconic British Fashion Brands who cares and believes in its people and the environment. If you’re interested in being part of an organisation that produces quality products, promotes awareness for a better world, and provides an excellent benefits package to support its employees, keep reading….Vivienne Westwood is looking for a Sales Assistant to join our team based in the Cardiff Store. You will join us on a part time, permanent basis for 2 days per week and in return you will receive a competitive wage of £12 per hour. About the role:A fantastic opportunity has arisen for an experienced sales assistant to join one of the most iconic English Fashion Brand. Having one year experience with luxury wear or leather goods and accessories, you’ll be well spoken, well presented and have a strong understand of high level customer service. We are looking for a confident seller and passionate about the brand. We are looking for a confident seller and passionate about the brand.Key responsibilities of our Sales Assistant:<ul><li>To provide exemplary customer service and offer advice on products</li><li>Communicate retail standards across the store</li><li>Liaise and build relationships with clients</li></ul>What we are looking for in our Sales Assistant:<ul><li>Excellent interpersonal skills</li><li>Have at least 1 year solid luxury retail experience</li><li>Leadership and motivational skills</li><li>Be commercially aware and possess in depth experience of working towards KPIs</li><li>Ability to plan, prioritise and cope under pressure</li></ul>BENEFITS<ul><li>Commission</li><li>Uniform allowance </li><li>Staff discounts</li><li>Training</li><li>Health &amp; Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)</li><li>Cycle to work scheme</li><li>Generous annual leave allowance</li><li>Pension Scheme</li><li>Opportunity to develop new skills and progress in your career</li><li>Opportunity to work for a company that cares and believes in its people and the environment</li></ul>Applications may close before the deadline, so please apply early to avoid disappointment.Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws.For our privacy statement please visit this link

Vivienne Westwood is one of the most iconic British Fashion Brands who cares and believes in its people and the environment. If you’re interested in being part of an organisation that produces quality products, promotes awareness for a better world, and provides an excellent benefits package to support its employees, keep reading….Vivienne Westwood is looking for a Sales Assistant to join our team based in the Cardiff Store. You will join us on a part time, permanent basis for 2 days per week and in return you will receive a competitive wage of £12 per hour. About the role:A fantastic opportunity has arisen for an experienced sales assistant to join one of the most iconic English Fashion Brand. Having one year experience with luxury wear or leather goods and accessories, you’ll be well spoken, well presented and have a strong understand of high level customer service. We are looking for a confident seller and passionate about the brand. We are looking for a confident seller and passionate about the brand.Key responsibilities of our Sales Assistant:To provide exemplary customer service and offer advice on productsCommunicate retail standards across the storeLiaise and build relationships with clientsWhat we are looking for in our Sales Assistant:Excellent interpersonal skillsHave at least 1 year solid luxury retail experienceLeadership and motivational skillsBe commercially aware and possess in depth experience of working towards KPIsAbility to plan, prioritise and cope under pressureBENEFITSCommissionUniform allowance Staff discountsTrainingHealth & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)Cycle to work schemeGenerous annual leave allowancePension SchemeOpportunity to develop new skills and progress in your careerOpportunity to work for a company that cares and believes in its people and the environmentApplications may close before the deadline, so please apply early to avoid disappointment.Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws.For our privacy statement please visit this link

Vivienne Westwood

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We use our brand voice to raise awareness of the environmental impact of overconsumption, urging people to buy less and buy better quality clothes, while creating collections that meet this standard.