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1st Shift NOC Technician Intern

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WebstaurantStore

1mo ago

  • Internship
    Full-time
    Off-cycle Internship
  • Software Engineering
    IT & Cybersecurity
  • Lancaster
    Remote

AI generated summary

  • You must have a reliable high-speed internet, a home office, and a physical address. Pursue or have an IT degree, basic knowledge of Active Directory, and familiarity with Linux and SQL.
  • You will monitor dashboards for issues, document trends, report network data, troubleshoot with IT teams, manage client network issues, and ensure effective communication between teams and users.

Requirements

  • Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
  • Access to a home router and modem.
  • A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
  • A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
  • The desire and ability to work and communicate with other team members via chat, webcam, etc.
  • Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only.
  • Prior experience is welcome but not required.
  • Currently pursuing or recently completed a degree in an IT related field.
  • IT Certifications that are relevant but not required: CompTIA A+, Network+, Security+, etc.
  • Basic understanding of Active Directory, Windows OS, Office 365, DNS, DHCP, TCP/IP, and LAN / WAN technologies.
  • Strong knowledge of network infrastructure, network architecture, and how different network components function as parts of a whole.
  • Familiarity with Linux OS.
  • Basic understanding of SQL; fundamental database concepts, querying, stored procedures, etc.
  • Experience with scripting languages such as Python, Bash, PowerShell, etc.
  • Experience with Network and APM monitoring tools (Zabbix, Grafana, New Relic, Elastic, etc.)

Responsibilities

  • Actively monitor a wide variety of dashboards, alerts, and software to identify issues as they arise.
  • Identify and document trends to proactively prevent future problems.
  • Maintain reporting of network data; such as bandwidth usage, hardware utilization and uptime.
  • Work closely with other IT teams (Developers, Systems Administrators, Database, etc.) to establish troubleshooting protocols and solve problems.
  • Act as the first point of contact and resolution for all client network issues.
  • Quickly respond to, and properly escalate downtime events with the appropriate level of urgency.
  • Bridge communication between IT teams and end users while facilitating issue resolution.

FAQs

Do we support remote work?

Yes, we do support remote work with specific requirements for a reliable and secure high-speed internet connection and a dedicated home office space.

What are the technical skills required for this internship?

Candidates are required to have a basic understanding of Active Directory, Windows OS, Office 365, DNS, DHCP, TCP/IP, and LAN/WAN technologies.

Is prior experience necessary for this role?

Prior experience is welcome but not required for this internship position.

What educational qualifications are needed to apply?

Candidates should be currently pursuing or have recently completed a degree in an IT-related field.

Are there any preferred technical skills for this position?

Yes, familiarity with Linux OS, basic understanding of SQL, experience with scripting languages such as Python, Bash, PowerShell, and knowledge of network monitoring tools are preferred.

What are the physical requirements for this job?

The role requires work performed while sitting or standing with a personal computer, the ability to communicate effectively, regular use of hands, and the occasional ability to lift up to 50lbs.

Do interns have the opportunity to work independently?

Yes, the role requires the ability to work independently as well as collaboratively as part of a team.

What soft skills are desirable for this internship?

Desirable soft skills include a sense of urgency, excellent communication skills, strong problem-solving abilities, and a drive for continuous improvement.

What benefits are offered to interns?

Interns are eligible for benefits such as 401(k) matching, Employee Assistance Programs, and company discounts.

Where can this internship be located?

The internship is available for legal residents in specified states and may be conducted remotely, adhering to the remote work qualifications stated in the job description.

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WebstaurantStore

Our mission: To offer busy foodservice professionals superior service, fast shipping, and the best selection and prices.

Retail & Consumer Goods
Industry
5001-10,000
Employees
2004
Founded Year

Mission & Purpose

Since our start in 2004, WebstaurantStore.com has succeeded in creating and fostering an innovative, easy-to-use website that meets the purchasing needs of foodservice professionals throughout the world. Our warehouses located across the United States mean that we are able to serve both North American and international customers with great speed – many items located in our warehouses are ready to ship within one business day! As one of the largest food service supply companies on the Internet, WebstaurantStore.com has a team of skilled developers, programmers, content writers, technical support staff, purchasers, and warehouse employees working together to ensure we provide our customers the best in price, service, and industry knowledge. Thanks to the hard work and innovative ideas of our employees, WebstaurantStore.com has been repeatedly ranked as one of the fastest growing companies in Pennsylvania.