Logo of Huzzle

Home

Matches

Explore

Manage

Channel Services Intern - NWE

image

HP

1mo ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Sales & Business Development
  • Reading

AI generated summary

  • You should be enrolled in a related degree, possess strong communication and organizational skills, be proficient in Microsoft Office, and have a basic understanding of sales and marketing.
  • You will identify business opportunities, support sales proposals, train partners, manage contract implementations, ensure communication, assist with issues, and facilitate cross-department collaboration.

Requirements

  • Job Requirements:
  • Currently enrolled in a degree program related to business, marketing, or a similar field
  • Strong communication and interpersonal skills
  • Ability to work collaboratively in a team environment
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
  • Detail-oriented with strong organizational skills
  • Ability to manage multiple tasks and prioritize effectively
  • Basic understanding of sales and marketing principles
  • Willingness to learn and adapt to new tools and processes
  • Previous internship or work experience in a related field is a plus

Responsibilities

  • Identify and pursue new business opportunities within current offering and identify requirements for new service or process needs
  • Collaborate with the sales teams during MPS and MDS engagements by supporting with the quotation and proposal creation
  • Maintain consistent dialogue and support with channel MPS and MDS partners
  • Provide training and guidance to partners and internal stakeholders on tools and processes
  • Assist partners with tool or process issues, coordinate requests towards correct internal teams
  • Track and manage the implementation of contracts, ensuring timely and successful completion
  • Monitor and follow up on outstanding contract onboardings and partially implemented projects
  • Ensure proper communication between HP and the partner on contract onboarding
  • Act as the second line of support for customer and partner issues
  • Follow-up on support and escalation cases to ensure fast turn around time
  • Understand the support structure and be able to escalate via necessary routes
  • Work closely with various departments, including local sales teams, service delivery, break and fix partners, contract management and handover team
  • Participate in regular calls with service delivery and partners to provide updates and address any concerns
  • Engage in cross-collaboration with multiple departments to share knowledge and resources

FAQs

What is the primary responsibility of the Channel Services Intern?

The primary responsibility of the Channel Services Intern is to drive Managed Print Services and Managed Devices Services business within the NWE region, aiming to become a subject matter expert in these service offerings.

What will the intern's sales support tasks involve?

The intern's sales support tasks will involve identifying new business opportunities, collaborating with sales teams to create quotations and proposals for MPS and MDS engagements.

How does the intern interact with channel partners?

The intern maintains consistent dialogue with channel MPS and MDS partners, provides training and guidance on tools and processes, and assists them with any tool or process issues.

What does onboarding management entail for the intern?

Onboarding management entails tracking and managing the implementation of contracts, monitoring outstanding contract onboardings, and ensuring proper communication between HP and the partners regarding onboarding.

What kind of customer support does the intern provide?

The intern acts as the second line of support for customer and partner issues, follows up on support cases for fast turnaround times, and understands the support structure for appropriate escalation.

Which departments will the intern collaborate with?

The intern will collaborate with various departments including local sales teams, service delivery, break and fix partners, contract management, and the handover team.

What kind of training will the intern be responsible for?

The intern will be responsible for providing training and guidance to both partners and internal stakeholders on relevant tools and processes related to MPS and MDS.

Is the intern expected to manage escalations?

Yes, the intern should be prepared to manage escalations during the sales process and ensure a successful service experience for partners and customers.

Will the intern engage in any cross-department collaborations?

Yes, the intern will engage in cross-collaboration with multiple departments to share knowledge and resources.

What skills or knowledge should the intern aim to acquire?

The intern should aim to acquire knowledge about MPS and MDS offerings, the sales and support processes, the associated sales tools, and the internal teams involved in delivering these services.

image

HP

Technology
Industry
10,001+
Employees

Mission & Purpose

Our vision is to create a world where innovation drives extraordinary contributions to humanity. This vision guides everything we do, how we do it, and why we do it. Our technology – a product and service portfolio of personal systems, printers, and 3D printing solutions – was created to inspire our vision and we are doing everything in our power across climate action, human rights, and digital equity to make it so. We believe thoughtful ideas can come from anyone, anywhere, at any time. And all it takes is one to change the world.