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Internship

• Starts Sep 8

Co-op, Customer Voice Analyst, Fall 2024

🚀 Off-cycle Internship

Brampton

⌛ Closed
Applications are closed

Off-cycle Internship

DataBrampton

Description

  • In this role, you would be a part of the Customer Centre of Excellence team that has a mandate to know our customers better than anyone, and to create a customer centric culture. Our mission is to guide and inform the company on how to design and build high-quality human-centered experiences. You would strive to communicate and incorporate the customer’s thoughts and mindsets into everything that our business does.
  • As a Customer Voice Analyst, you will help to bring consumers’ voices to the table through a deep understanding of consumer attitudes, perceptions, trends and needs. As part of the Consumer Voice team, you will work collaboratively to understand key challenges and opportunities across the business, and analyze and interpret data from various sources to create actionable insights and recommendations.
  • Being part of the broader research / insights team, our researchers value diversity and learning from one another — we’re looking for those who are just as excited about collaborating with team members that range in qualitative and analytical skillsets.

Requirements

  • Through strong analytical and conceptual thinking skills; to not only manipulate but also think outside the box to derive meaningful interpretations from data
  • Ability to manage large sets of data from multiple sources in an effective manner
  • Ability to analyze and interpret a mix of qualitative and quantitative data, constructing compelling narratives, and providing recommendations on complex topics
  • Experience with Excel and PowerPoint required; experience with SPSS, Tableau or Power BI and other data visualization tools and techniques an asset
  • Excellent communication, planning, organizing, and time management skills with strong attention to detail
  • Working experience in a customer facing role an asset
  • Nice to have:
  • Ability to use basic statistical data analyses techniques
  • Strong understanding of Advanced Microsoft Excel skills (including VBA macro)
  • Ability to develop data-driven insights using ML, NLP models

Education requirements

Currently Studying

Area of Responsibilities

Data

Responsibilities

  • Translate customer feedback from multiple sources into actionable insights that support decision making and improve our customer experience
  • Continuously monitor customer feedback to identify emerging trends and issues and perform deep dive analysis to identify wins and opportunity areas
  • Gather business requirements and collaborate with internal teams on data capture and reporting
  • Design and build insight-driven tools, dashboards that provide easy access to customer feedback
  • Develop data visualizations to effect more informed business decisions using Excel/Power BI/Tableau/PPT tools
  • Support the development of tools and processes to integrate customer feedback data with other transactional, operational, and behavioral sources of data
  • Contact monthly contest winners and ensure prizes are awarded according to proper internal processes

Details

Work type

Full time

Work mode

hybrid

Start date

Sep 8, 2024

Location

Brampton