You must have strong analytical skills, experience with Excel and data visualization tools, communication skills, and the ability to interpret both qualitative and quantitative data. Experience in a customer facing role and basic statistical analysis techniques are a plus.

You will analyze customer feedback, identify trends, collaborate with teams on data reporting, design tools & dashboards, develop data visualizations, integrate feedback data with other sources, and ensure contest winners receive prizes.

Data

Canada

Brampton

Large

Our Purpose – Live Life Well

Loblaw Companies Limited is Canada’s food and pharmacy leader, the nation’s largest retailer, and the majority unit holder of Choice Properties Real Estate Investment Trust. Loblaw – and its portfolio of grocery, health and beauty, financial services and apparel businesses – provides Canadians with an unparalleled mix of value, assortment and convenience, and offers Canadians two of the country’s most recognized brands – President’s Choice and no name.

The acquisition of Shoppers Drug Mart, along with the powerful Life Brand and Optimum brand, has only served to reinforce our leadership position in the marketplace. As well, our PC Plus program, omni-channel efforts and multicultural merchandising offerings continued to be points of differentiation for our customer experience.

In 2019, Loblaw has been recognized as one of Canada’s Top 100 Employers, Best Diversity Employers by Mediacorp Canada Inc.

Retail & Consumer Goods

Loblaw Companies Limited

Retail

At Loblaw, we're developing innovative products and solutions. Our focus is on empowering Canadians to Live Life Well.

<ul><li>In this role, you would be a part of the Customer Centre of Excellence team that has a mandate to know our customers better than anyone, and to create a customer centric culture. Our mission is to guide and inform the company on how to design and build high-quality human-centered experiences. You would strive to communicate and incorporate the customer’s thoughts and mindsets into everything that our business does.</li><li>As a Customer Voice Analyst, you will help to bring consumers’ voices to the table through a deep understanding of consumer attitudes, perceptions, trends and needs. As part of the Consumer Voice team, you will work collaboratively to understand key challenges and opportunities across the business, and analyze and interpret data from various sources to create actionable insights and recommendations.</li><li>Being part of the broader research / insights team, our researchers value diversity and learning from one another — we’re looking for those who are just as excited about collaborating with team members that range in qualitative and analytical skillsets.</li></ul>

Currently Studying

In this role, you would be a part of the Customer Centre of Excellence team that has a mandate to know our customers better than anyone, and to create a customer centric culture. Our mission is to guide and inform the company on how to design and build high-quality human-centered experiences. You would strive to communicate and incorporate the customer’s thoughts and mindsets into everything that our business does.As a Customer Voice Analyst, you will help to bring consumers’ voices to the table through a deep understanding of consumer attitudes, perceptions, trends and needs. As part of the Consumer Voice team, you will work collaboratively to understand key challenges and opportunities across the business, and analyze and interpret data from various sources to create actionable insights and recommendations.Being part of the broader research / insights team, our researchers value diversity and learning from one another — we’re looking for those who are just as excited about collaborating with team members that range in qualitative and analytical skillsets.

Co-op, Customer Voice Analyst, Fall 2024

Requirements

Responsibilities

Loblaw Companies Limited

Mission & Purpose