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Customer Experience and User Experience Intern

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Pearson

2mo ago

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    Design
  • Bloomington

AI generated summary

  • You should have a degree in Design or related field, proficiency in Figma, strong UX understanding, excellent communication skills, attention to detail, and basic HTML/CSS knowledge.
  • You will design inclusive customer experiences, create design artifacts in Figma, develop prototypes, collaborate with teams, and contribute to the TOPAZ design system while exploring innovative approaches.

Requirements

  • A degree in Design, Human-Computer Interaction, Psychology, or a related field (active pursuit of such a degree will also meet this qualification).
  • Proficiency in Figma and other design tools.
  • Strong understanding of UX principles and methodologies.
  • Excellent communication and collaboration skills.
  • Ability to create low and high-fidelity designs and prototypes.
  • Attention to detail and a keen eye for aesthetics.
  • Basic knowledge of HTML/CSS is a plus.
  • Passion for creating user-centered designs and experiences.

Responsibilities

  • Envision transformed end-to-end customer experiences that are inclusive of diverse human needs and aligned with business objectives and strategy
  • Find solutions to CX-impacting business challenges
  • Shape the delivery of experience for new business opportunities
  • Own and create design artifacts as needed for projects and for TOPAZ design system use.
  • Example artifacts include: user flows, style guides, components, patterns, page layouts, graphics, and create/maintain design documentation.
  • Utilize Figma to create low and high-fidelity designs, ensuring a seamless user experience.
  • Develop interactive prototypes that demonstrate the functionality and flow of the user interface that could be used in usability testing.
  • Learn and contribute to the TOPAZ design system following Pearson VUE's brand guidelines and design best practices.
  • Participate in team meetings, workshops, and brainstorming sessions to contribute ideas and insights utilizing latest industry trends and incorporate innovative design approaches.
  • Collaborate with CX team members, stakeholders, and development teams to understand user needs and business objectives.

FAQs

What is the duration of the Customer Experience and User Experience Internship at Pearson VUE?

The internship is designed for the summer and is generally a temporary, project-based role.

What responsibilities will I have as a CX and UX Intern?

As an intern, you will support the CX team by creating design artifacts, developing interactive prototypes, collaborating with team members, and participating in meetings to contribute ideas that enhance customer experiences.

Are there any specific qualifications required for this internship?

Yes, candidates should have a degree in Design, Human-Computer Interaction, Psychology, or a related field (active pursuit of such a degree is acceptable), along with proficiency in Figma, strong UX understanding, and excellent communication skills.

Is prior experience in UX design required for this internship?

While prior experience is beneficial, it is not explicitly required. A passion for user-centered design and willingness to learn is important.

Will I receive mentorship during the internship?

Yes, you will receive mentorship from experienced professionals in the CX and UX fields, allowing you to develop your skills and knowledge throughout the internship.

How can I apply for the internship position?

To apply, you need to submit your updated resume, a link to your design portfolio, and contact information for at least two professional or academic references.

Is there a potential for full-time employment after the internship?

Yes, there is a potential for future full-time employment based on performance and business needs.

What tools will I use during this internship?

You will primarily use Figma for creating designs and prototypes, along with other design tools as needed.

Is a basic knowledge of HTML/CSS required for this position?

Basic knowledge of HTML/CSS is considered a plus, but it is not a mandatory requirement for the internship.

What type of work environment can I expect?

You can expect a collaborative and inclusive work environment that encourages creativity and the sharing of ideas.

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Pearson

We add life to a lifetime of learning.

Education
Industry
10,001+
Employees

Mission & Purpose

At Pearson, our purpose is simple: to add life to a lifetime of learning. We believe that every learning opportunity is a chance for a personal breakthrough. That’s why our c.20,000 Pearson employees are committed to creating vibrant and enriching learning experiences designed for real-life impact. We are the world’s leading learning company, serving customers in nearly 200 countries with digital content, assessments, qualifications, and data. For us, learning isn’t just what we do. It’s who we are.