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Customer Success Account Management Internship Opportunities

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Microsoft

Oct 29

Applications are closed

  • Internship
    Full-time
    Placement Program
  • Customer Relations
    Business, Operations & Strategy
  • London

Requirements

  • Currently pursuing a Bachelor's Degree in Business, Engineering, Technology, or related field?
  • Must have at least 1 semester/term remaining following the completion of the internship.
  • Relevant internship/work experience (e.g., consulting, pre-sales/post-sales, business analysis, technical sales, technology solutions, solution architecture, change management)
  • You must be legally authorised to work in the UK to be eligible for this role.

Responsibilities

  • Seeks information about the customer through research (e.g., reads customer publications, speaks with peers and customers) to learn about their business, needs, and strategy and keeps up to date with customer business and business outcomes. Communicates customer insights to internal teams (e.g., Engineering, Specialists, Account teams).
  • Engages with and/or leverages relevant partners to support business outcomes as appropriate. Identifies appropriate partner and jointly develops a plan for the play based on a shared understanding of the customer.
  • Coordinates internal peers across functions to support business outcomes and enable execution of customer success through One Microsoft. Identifies and begins developing relationships with customer team members.
  • Acts as the voice of the customer (VOC) and Partner by learning to identify and share feedback around technical capabilities, blockers, and insights that relate to the customer with internal teams (e.g., Engineering). Responds to feedback and supports positive change within Microsoft.
  • Leverages development opportunities (e.g., mentorships, role-based resources, trainings) and builds partnerships with technical teams (e.g., Cloud Solutions Architects, Fastrack, Engineering) to build own Customer Success discipline expertise, including product and required technical skills.

FAQs

What is the duration of the internship?

The internship is a 12-month placement starting in July 2025.

What are the educational qualifications required for this internship?

Candidates must be currently pursuing a Bachelor's Degree in Business, Engineering, Technology, or a related field.

Are there any work experience requirements for this internship?

While relevant internship or work experience is preferred, it is not strictly required. Candidates with a background in consulting, pre-sales/post-sales, business analysis, technical sales, technology solutions, solution architecture, or change management may be favored.

Is this internship paid?

The job description does not specify whether the internship is paid; candidates should inquire during the application process for confirmation.

What is the primary focus of the Customer Success team?

The Customer Success team focuses on understanding customers' industries and business processes, promoting the adoption of Microsoft products, and ensuring the optimization of their utilization.

Do I need to have technical skills to apply for this internship?

While having technical skills can be beneficial, the internship is open to candidates from various backgrounds. Gaining expertise in required technical skills will be part of the development opportunities during the internship.

Is there an opportunity for mentorship during the internship?

Yes, the internship will provide development opportunities, including mentorships and role-based resources, to enhance your expertise in Customer Success.

Does Microsoft provide accommodations for applicants with disabilities?

Yes, Microsoft provides reasonable accommodations due to a disability during the application process. Interested candidates should read more about requesting accommodations as mentioned in the job description.

What is the expected start date for this internship?

The expected start date for the internship is July 2025.

Will interns work on real-world projects?

Yes, interns will work on real-world projects in collaboration with teams across the world while having fun along the way.

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Microsoft

Technology
Industry
10,001+
Employees
1975
Founded Year

Mission & Purpose

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. When we show up, we achieve more together. Microsoft operates in 190 countries and is made up of more than 220,000 passionate employees worldwide.