FAQs
What is the primary role of the IT Service Management & Desktop Support Intern?
The primary role involves providing technical support to end-users, troubleshooting hardware and software issues, and assisting with the maintenance and deployment of IT systems.
What type of experience is preferred for this internship?
Related class work or hands-on experience with computer troubleshooting and data analysis is preferred.
What qualifications are required to apply for the internship?
Applicants must be active in a 4-year degree program in Computer Science or a related field and should be a rising undergraduate senior or pursuing a graduate degree.
What skills are beneficial for success in this internship?
Beneficial skills include knowledge of Microsoft OS and Applications, technical writing, effective communication, knowledge of SQL queries, organization, strong customer service orientation, and the ability to work independently.
Where is the internship located?
The internship is located at the Parsippany - 22 Sylvan Way office in Parsippany, New Jersey.
What kind of projects will the intern assist with?
The intern will assist with resolving support issues, device upgrades, a chatbot initiative, updating knowledge base and SOPs, and developing business dashboards using Power BI.
Is this a paid internship?
The job description does not explicitly state whether the internship is paid, so applicants should inquire directly during the application process.
What is the work environment like at Wyndham Hotels & Resorts?
Wyndham Hotels & Resorts promotes a culture of diversity, equity, and inclusion, as well as a focus on flexibility and support for team member growth.
Will the intern have mentorship opportunities?
Yes, Wyndham provides mentorship opportunities as part of its commitment to team member development.
What is the company’s commitment to its team members?
Wyndham Hotels & Resorts prioritizes team member support through competitive compensation, benefits, vacation, workplace flexibility, and best-in-class training and career development.