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Intern - Year Round (Employee Experience)

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Navy Federal Credit Union

1mo ago

  • Internship
    Full-time
    Placement Program
  • Customer Relations
    Business, Operations & Strategy
  • Vienna

AI generated summary

  • You must be pursuing a degree, have good judgment, adapt to tech, provide customer service, work independently/team, and possess strong communication, research, and organizational skills.
  • You will support projects, conduct research and analysis, maintain data, prepare reports, collaborate with staff, and enhance operational processes to improve employee experience.

Requirements

  • Must be pursuing a degree from an accredited college/university
  • Ability to exercise initiative and good judgment to make sound decisions
  • Ability to adapt to new technologies
  • Ability to provide exceptional customer service
  • Ability to work independently and in a team environment
  • Desired - Strong academic record as evidenced by a 3.0 or higher GPA
  • Desired - Communication with impact and be committed to self-development
  • Effective interpersonal, verbal, and written communication skills
  • Effective research, analytical, and problem solving skills
  • Effective skill maintaining accuracy with attention to detail and meeting deadlines
  • Effective word processing and spreadsheet software skills
  • Effective organizational, planning and time management skills
  • Must be pursuing degree from an accredited college/university concentration in business or related field

Responsibilities

  • Provide support to assigned department; may work on small projects or portions of larger projects
  • Support business strategy and initiatives within the business unit and/or across the organization
  • Assist and collaborate with various levels of staff to accomplish tasks/assignments
  • Perform research and analysis; may include quantitative and/or qualitative analysis
  • Maintain professionalism in all interactions, placing employee experience as priority
  • Provide comprehensive day-to-day operational support
  • Provide support in functional areas of the credit union
  • Process and update data in automated systems; may generate and analyze reports
  • Perform other duties as assigned
  • Assists management or analysts with developing and recommending enhancements to improve operational processes and procedures
  • Assists in the development of user requirements; may test new/enhanced systems and assist in User Acceptance Testing by validating the definition of Done
  • Assists management and/or analysts in compiling, reviewing, and preparing data to be used in the analysis of operations, services, and products.
  • Prepares summaries, analyses, reports, charts, graphs, instructions, memoranda, and manuals/reference materials for benchmarking purposes or for inclusion in required and ad hoc reports
  • Reviews studies, reports, and surveys and provides summaries to department leadership
  • Performs directed research; identifies and gathers data; prepares standard reports for analysis
  • Know the key metrics to be measured and how to measure it

FAQs

What is the duration of the internship?

The internship is a year-round position that allows for flexible work hours based on your school schedule.

Is this internship paid?

The job description does not specify payment details; please inquire during the interview process for clarification.

What are the primary responsibilities of the intern?

Intern responsibilities include providing support to the assigned department, assisting with research and analysis, maintaining professionalism, and collaborating with various levels of staff on tasks and projects.

What qualifications are required for this internship?

Candidates must be pursuing a degree from an accredited college or university, ideally with a concentration in business or a related field, and have a strong academic record (3.0 GPA or higher desired).

Are there specific skills that are preferred for this internship?

Yes, preferred skills include effective communication, research, analytical and problem-solving abilities, attention to detail, and proficiency in word processing and spreadsheet software.

Will I receive mentorship during the internship?

Yes, interns will receive guidance and direction from team members and management throughout the internship experience.

What kind of projects will I be working on?

Interns may work on small projects or parts of larger projects within the Employee Experience team, focusing on user experience, process improvement, and employee listening efforts.

Is it mandatory to upload transcripts with the application?

Yes, applicants are required to upload their transcripts under the "Intern Proof of Enrollment" section of the application.

Can I apply if I am not currently enrolled in college?

No, you must be currently enrolled in college-level courses or a degree-seeking program throughout the duration of the internship.

What is the work environment like?

Navy Federal Credit Union offers a hybrid workplace environment, which combines both remote and in-office work, though specifics will be discussed during the interview process.

Is there a focus on employee development during the internship?

Yes, the internship includes opportunities for self-development and learning through hands-on experiences and collaboration with various departments.

What does the Employee Experience team focus on?

The Employee Experience team focuses on creating exceptional experiences for employees, emphasizing user experience, process improvement, and employee engagement.

Can I work on a part-time schedule?

Yes, this internship offers the flexibility to work either part-time or full-time, depending on your school schedule.

Are there any diversity and inclusion initiatives at Navy Federal?

Yes, Navy Federal actively promotes a diverse and inclusive workplace and guarantees that all qualified applicants receive equal consideration without regard to race, color, religion, gender, or other protected characteristics.

Will I need to perform any data analysis as part of this role?

Yes, interns may perform data entry, processing, and analysis, including quantitative and qualitative research functions as part of their responsibilities.

What is the culture like at Navy Federal Credit Union?

Navy Federal provides a supportive and engaged work culture, focused on career development and employee appreciation, with competitive pay and generous benefits.

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Navy Federal Credit Union

Our Members Are the Mission

Finance
Industry
10,001+
Employees
1933
Founded Year

Mission & Purpose

Navy Federal is the world’s largest credit union, with more than 13 million members, $178 billion+ in assets and 24,000+ employees. Throughout campuses in Vienna, VA Pensacola, FL and Winchester, VA, as well as more than 350 branches, we serve the Armed Forces, Department of Defense, veterans and their families with world-class financial products and services. Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. Equal Housing Lender

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