FAQs
What is the duration of the IT Service Desk Internship?
The internship typically spans 10-14 weeks during the summer.
What type of work will the intern primarily be doing?
The intern will assist in troubleshooting hardware, software, and network issues, manage IT requests through ServiceNow, and support onboarding processes.
Is this internship paid?
Yes, the internship is paid, with compensation ranging from $16.00 to $26.00 per hour.
What are the work hours for this internship?
The internship follows a day shift schedule.
Do interns have the opportunity for academic credit?
Yes, interns can complete the internship for academic credit if eligible.
Are there any specific software or technical skills required for the internship?
Interns should be familiar with Windows and macOS operating systems and have basic knowledge of networking concepts.
Will there be mentorship opportunities available during the internship?
Yes, all Delaware North interns participate in the Delaware North Intern Experience, which includes executive and peer mentoring.
What benefits are provided to interns during the internship?
Interns receive benefits such as weekly pay, employee discounts, and training and development opportunities. Eligible team members may also receive additional benefits like health insurance and a 401(k) with company match.
What type of environment can interns expect while working?
Interns can expect a fast-paced, inclusive environment with real-world learning opportunities.
What qualifications should applicants possess?
Applicants should be pursuing a Bachelor’s or Master’s degree in Information Technology, Computer Science, Cybersecurity, or related fields.