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Order Management Intern

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Trane Technologies

14d ago

  • Internship
    Full-time
    Placement Program
  • Customer Relations
    Business, Operations & Strategy
  • La Crosse
    Remote

AI generated summary

  • You must be a second-year student in a relevant program, adaptable, team-oriented, skilled in data analysis, MS Office, and customer service, with excellent communication and professionalism.
  • You will manage customer inquiries, process orders, ensure timely responses, verify parts availability, collaborate with teams, and support process improvements while maintaining positive relationships.

Requirements

  • Must be a second-year, full-time student in a 2-year accounting, finance, management information systems, business administration, computer science, or related program OR entering junior or senior year in a bachelor’s degree program in accounting, finance, management information systems, business administration, computer science, or related program.
  • Ability to work approx. 20 hours/week during school and 40 hours/week during Summer & Winter breaks (or other breaks if applicable).
  • Demonstrated ability to work effectively in a team environment as well as independently.
  • Must be able to perform and/or understand basic data analysis.
  • Must be able to work well and adapt to change in a fast-paced environment.
  • Excellent written, verbal, and interpersonal communication skills.
  • Strong customer service skills required.
  • Proficiency with MS Office Suite (Excel, Word, PowerPoint, Access, Outlook) required.
  • Must have a positive attitude and be energetic and customer centric with a focus on building relationships with customers, teammates, and other functional teams.
  • Ability to prioritize work based on customer need and multi-task in a high volume, transactional environment required.
  • Must maintain professionalism at all times with customers, coworkers and other functional teams.

Responsibilities

  • Develop and maintain positive working relationships with both internal and external customers.
  • Answer queries via phone, e-mail and other digital methods regarding parts orders.
  • Work with other customer associates of different levels as well as other functional groups to ensure that customer’s questions and concerns are answered timely and thoroughly.
  • Provide direction and training to other team members as needed.
  • Participate in customer service-related projects such as MDI (Monitoring for Daily Improvement).
  • Answer a wide variety of questions from internal and external customers in the form of phone calls, emails, instant messages, and other digital means.
  • Check availability of parts or units, find component match-ups, and verify pricing.
  • Identify common parts using available tools and coordinate resources for complex requests.
  • Locate parts, and process orders on behalf of external customers.
  • Work with multiple suppliers to expedite orders.
  • Work with planning, operations, and the field to ensure that promise dates are met.
  • Manage assigned open orders, monitor reports, and act on the information to ensure customers are kept informed of their orders.
  • Interface with cross-functional stakeholders as necessary to meet the customers’ demands.
  • Exemplify proper judgment, problem-solving, and decision-making with a friendly and professional attitude, while always keeping the best interest of the customer and the organization in mind.
  • Assist in and support the development of process improvements and continuous learning.
  • Other duties as assigned by Order Management Team Leader’s.

FAQs

Is this internship position remote?

This position has been designated as remote, and work will be performed in La Crosse, WI.

What is the required availability for this internship?

Applicants must have year-round availability while attending school full time, approximately 20 hours/week during the school year and 40 hours/week during summer and winter breaks.

What are the educational requirements for this internship?

Candidates must be second-year, full-time students in a 2-year program in accounting, finance, management information systems, business administration, computer science, or a related field, or entering their junior or senior year in a bachelor's degree program in one of these areas.

What skills are required for this position?

The position requires strong customer service skills, proficiency with MS Office Suite, excellent written and verbal communication skills, and the ability to perform basic data analysis.

What are the key responsibilities of the Order Management Intern?

Key responsibilities include maintaining positive working relationships with customers, answering queries regarding parts orders, managing open orders, coordinating resources for complex requests, and supporting process improvements.

Is there an opportunity for training in this role?

Yes, the intern is expected to provide direction and training to other team members as needed.

What is the compensation for this internship?

The base pay for this internship is $20 per hour.

Are there opportunities for career advancement with this internship?

While the job description doesn't specify, internships typically provide valuable experience and can lead to further opportunities within the company.

What personal qualities are essential for success in this role?

A positive attitude, energy, customer-centric focus, ability to prioritize work, multitasking skills, and professionalism are essential for success in this role.

Will I be working independently or as part of a team?

You will be expected to work effectively in both team environments and independently as part of the Order Management team.

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Trane Technologies

Global climate innovator - thinking bigger, acting bolder & taking action on climate change.

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

At Trane Technologies, we challenge possible by thinking bigger, acting bolder and taking actions that not just improve our own performance but influence global change. Our world contends with unprecedented challenges. Our future has never been more uncertain. Urbanization is dramatically reshaping our communities, our resources are more constrained that ever before, and climate change is accelerating at an astonishing rate. We believe it is time to challenge industry norms and be at our most creative every day. To get there, we’ve committed to ambitious sustainability goals and we will change the way the world heats and cools buildings and moves refrigerated food, medicines, and other perishables. Global change starts when we each have the courage to act. And when we act, we boldy go. Won’t you join us?