FAQs
What is the main responsibility of a Process Executive - Voice?
The main responsibility is to evaluate the accuracy of data and make judgments regarding data quality, which includes making outbound phone calls to business representatives to verify information.
What qualifications are required for this position?
A minimum qualification of a graduate in any discipline is required, along with 0 to 6 months of work experience in a similar role.
Is prior experience necessary for this role?
No, prior experience is not necessary, as candidates with 0 to 6 months of work experience are eligible to apply.
What skills are essential for success in this role?
Strong verbal and written communication skills, excellent teamwork abilities, basic computer skills, and the capability to adapt to rapidly changing processes are essential for success.
What type of working environment can candidates expect?
Candidates can expect a fast-paced working environment where processes may change weekly, requiring flexibility and adaptability to new instructions.
Are there any specific requirements for communication?
Yes, candidates must have excellent interpersonal and communication skills to effectively interact with various levels of the business, including senior employees.
What are the working hours for this position?
The position requires flexibility to work in complete night shifts and 24/7 coverage, including public holidays and weekends based on business requirements.
Will training be provided for this role?
Yes, training will be provided to help candidates master the required processes and internal debugging tools.
Is there an emphasis on compliance in this role?
Yes, adhering to compliance and security measures for client data is a critical responsibility in this role.
Will the candidate be handling sensitive information?
Yes, the candidate will be responsible for handling high-profile sensitive internal escalations while meeting defined service level agreements (SLAs).