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Retail Associate (16 hours, 4 months fixed-term) - Trafford Centre

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New Balance

11d ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Hospitality & Retail
  • Manchester

AI generated summary

  • You must be a team player with customer service skills, a passion for retail, basic math abilities, and effective communication. Flexibility for weekends and holidays is essential.
  • You will achieve KPIs, ensure customer satisfaction, maintain store standards, follow company policies, uphold health and safety measures, and perform additional duties as assigned by management.

Requirements

  • Team Player
  • Demonstrate customer service skills
  • A passion for retail and sales
  • Desire to learn
  • Ability to perform basic maths and general retail operational processes
  • Effective communication skills
  • Flexible work schedule including weekends and holidays

Responsibilities

  • To achieve personal KPIs and contribute to overall store performance
  • Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
  • Help to ensure the store remains as commercial as possible following company guidelines
  • Adhere to company’s policies and procedures
  • Responsible for maintaining health, safety, and environmental standards in store
  • Perform other duties are required from the management team

FAQs

What is the duration of this Retail Associate position?

The Retail Associate position is a fixed-term role for 4 months, working 16 hours per week.

What are the major responsibilities of a Retail Associate at New Balance?

The major responsibilities include achieving personal KPIs, delivering total customer satisfaction, ensuring the store is commercial, adhering to company policies, maintaining health and safety standards, and performing other duties as required by management.

What are the requirements for success in this role?

The requirements include being a team player, demonstrating customer service skills, having a passion for retail and sales, a desire to learn, the ability to perform basic maths, effective communication skills, and being flexible with work schedules, including weekends and holidays.

What kind of training or development opportunities are available?

New Balance offers great development opportunities for associates, helping them to grow and learn within the company.

Is there a uniform requirement for this position?

Yes, there is a flexible uniform package available for retail associates.

What kind of benefits does New Balance provide for retail associates?

Benefits include competitive compensation, the potential to earn more through a Retail Bonus Scheme, a generous staff discount, and involvement in projects across the European region.

What is the focus of New Balance on customer service?

New Balance emphasizes delivering total customer satisfaction by engaging, educating, and entertaining consumers throughout their shopping experience.

Are there opportunities for advancement in this role?

Yes, there are great development opportunities that can lead to further career advancement within the company.

What skills are essential for this Retail Associate role?

Essential skills include good customer service abilities, effective communication, a passion for retail and sales, basic math skills, and teamwork.

Is a flexible schedule important for this position?

Yes, a flexible work schedule is important as candidates will be expected to work weekends and holidays.

New Balance

Independent since 1906, we empower people through sport and craftsmanship to create positive change around the world.

Manufacturing & Electronics
Industry
5001-10,000
Employees
1906
Founded Year

Mission & Purpose

In 1906, New Balance began as a humble one-man operation founded on the belief that “we were born to move,” and has since grown into an international corporation, selling footwear and apparel in over 120 countries and employing over 8,000 associates worldwide. Our mission has always been to support the performance of athletes, and with an unparalleled focus on quality and craftsmanship, we’ve come to set the standard for comfort and fit in an industry all too often driven by hype. We’re incredibly proud of our history and how far we’ve come, but companies don’t thrive for over a century by being content. Whether it’s setting a new style trend, retooling our manufacturing process, or building a new state-of-the-art headquarters, we pursue innovation with a spirit of fearless independence. As the only privately held major footwear company in the world, we’re free to do things our way, pushing limits and testing boundaries as we continually reimagine what could be. After all, the status quo isn’t static. But doing things our way wouldn’t mean much if we weren’t also doing them the right way. We invest in our associates as they invest in us, and as we move forward, we make a point of giving back, supporting communities around us through ambitious philanthropic efforts and involvement programs. We are a company that cares, and our culture is one of integrity and teamwork where together we become greater than the sum of our parts.