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Studentischer Mitarbeiter im Bereich Public Service Community Management (m/w/d) in Berlin

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Vodafone

10d ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Media & Journalism
  • Berlin

AI generated summary

  • You study media, psychology, or communication; are self-reliant, a quick learner; speak/write German fluently; embrace challenges; and excel in team settings with strong moderation skills.
  • You will manage and activate the community on social media, respond quickly to comments and issues, ensure customer satisfaction, and collaborate with experienced Digital Assisted Guides.

Requirements

  • Du studierst Medienwissenschaften, (Wirtschafts-)Psychologie, Kommunikationswissenschaften oder ähnliches - vorzugsweise in Berlin oder Umgebung.
  • Du bringst ein hohes Maß an Selbstständigkeit und eine schnelle Auffassungsgabe mit.
  • Du sprichst und schreibst Deutsch auf Muttersprachenniveau.
  • Du lebst mit uns den Vodafone Spirit, bist engagiert, offen und hast Lust auf neue Herausforderungen.
  • Du hast eine „Hands-on“-Mentalität mit einer ausgeprägten Portion Teamfähigkeit und triffst bei den Usern und im Team immer den richtigen Ton.
  • Du bist offen für andere Menschen und Meinungen und beherrscht die Kunst der Moderation.
  • Du agierst besonnen, behältst auch in hektischen Phasen den Überblick und kannst Dich durchsetzen, wenn es darauf ankommt.
  • Schwerbehinderte Bewerber:innen werden bei gleicher Eignung besonders berücksichtigt.

Responsibilities

  • Du bist als mitverantwortlich für den Auf- und Ausbau sowie die Aktivierung der Community und ihrer Mitglieder:innen in den Vodafone Social Media Kanälen.
  • Du reagierst binnen kürzester Zeit auf Kommentare oder Kritik im Netz, suchst den Dialog mit den Nutzern und bietest Lösungen an.
  • Du bist eine lösungsorientierte Schnittstelle zwischen dem Anliegen der Kunden/User und unserem Unternehmen.
  • Du sorgst dafür, dass die Kunden zufrieden sind und kannst Stimmungen und Tendenzen richtig lesen und bewerten.
  • Du erkennst Meinungsführer:innen, Trolle und Kritiker:innen bzw. weißt, wie man diese identifiziert und wie man mit ihnen umgeht.
  • Du arbeitest dabei mit erfahrenen Digital Assisted Guides zusammen.

FAQs

What is the job title for this position?

The job title is "Studentischer Mitarbeiter im Bereich Public Service Community Management (m/w/d) in Berlin."

What are the main responsibilities of this role?

The main responsibilities include building and activating the community in Vodafone's social media channels, responding to comments and criticism promptly, serving as a liaison between customer concerns and the company, ensuring customer satisfaction, identifying influencers and handling criticism effectively.

What qualifications are required for this role?

Candidates should be studying media studies, (business) psychology, communication sciences, or a related field, preferably in Berlin or the surrounding area. They also need to have a high degree of independence, quick comprehension, native-level German language skills, and should embody the Vodafone spirit of engagement and openness.

What working conditions can I expect?

The working conditions include flexible working hours from Monday to Sunday, a supportive work-life balance, the possibility of home office arrangements, and a startup atmosphere with a corporate background.

Is this position suitable for students?

Yes, this position is specifically designed for students looking for a Werkstudent:innentätigkeit (working student position).

When is the start date for this position?

The start date for this position is as soon as possible.

How should I apply for this job?

You should apply online with a cover letter, CV, certificates, and a current enrollment certificate and transcript. Additionally, please include in your application the availability for the internship.

Is there support for disabled applicants?

Yes, severely disabled applicants are given special consideration when they meet the same qualifications as other candidates.

Vodafone

Together We Can

Telecommunications
Industry
10,001+
Employees
1982
Founded Year

Mission & Purpose

At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play. We believe that, when working together, humanity and technology can find the answers and create a better future for all. Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet. More than 35 years ago, we made the first-ever mobile phone call, we sent the first SMS in Britain and have been changing the lives of billions of people ever since. Now, we are using smartphones to fight cancer, big data for social good, and we aim to connect over 250 million people to our next generation networks by 2025. We are passionate about building a workplace where you can truly be yourself, share inspiration, embrace new opportunities, thrive and make a real difference to people and our planet. We are known for our technology, but it is humanity that drives us forward. What are you passionate about? #TogetherWeCan