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Aftersales Manager NEW

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BMW Group

Jan 16

Applications are closed

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development

Requirements

  • Previous experience in managerial role in a customer-oriented department
  • Ability to develop and monitor budgets
  • Previous experience in a target driven role
  • An understanding of marketing processes and development of pricing strategies
  • Up to date knowledge of vehicle and consumer legislation, trade practices and FCA regulations and duties
  • A customer focused approach
  • Excellent communication skills – with ability to negotiate and influence

Responsibilities

  • Meet key performance indicators and targets for the service and parts departments
  • Look for opportunities to increase efficiency of the Aftersales operation
  • Take actions to sustain, retain and enhance levels of customer satisfaction, whilst sustaining profitability
  • Work with your team to develop understanding and implementation of a customer focussed environment, setting clear targets for the team
  • Respond promptly to any customer complaints and ensure timely and correct resolution
  • Maintain rigorous control of costs, stock and budget
  • Ensure warranty procedures are followed correctly to ensure prompt recovery of monies due

FAQs

What are the main responsibilities of the Aftersales Manager?

The Aftersales Manager is responsible for leading the Aftersales department, maximizing efficiency and profitability, meeting key performance indicators, addressing customer complaints, managing costs and budgets, and ensuring compliance with warranty procedures.

What qualifications are required for this position?

Previous experience in a managerial role within a customer-oriented department, expertise in budget development and monitoring, experience in a target-driven environment, and up-to-date knowledge of relevant vehicle and consumer legislation are required.

What skills are important for the Aftersales Manager?

Important skills include a customer-focused approach, excellent communication abilities, strong negotiation and influencing skills, and an understanding of marketing processes and pricing strategies.

What kind of team environment does the Aftersales Manager work in?

The Aftersales Manager works in a customer-focused environment and is expected to lead and develop a team, setting clear targets for performance and maintaining high standards.

Is there an opportunity for professional development in this role?

Yes, there is room for personal and professional development as the role allows you to build and lead a team, gain experience in managing customer satisfaction, and enhance operational efficiencies.

What are the benefits offered to an Aftersales Manager?

Benefits include 33 days’ annual leave, retail discounts, gym discounts, cash healthcare plans, car discounts, a flexible pension scheme, sharesave scheme, family-friendly policies, a wellbeing program, and recognition for achievements.

How does the company handle customer complaints?

The Aftersales Manager is expected to respond promptly to customer complaints and ensure timely and correct resolutions are implemented.

Is experience in a target-driven role necessary?

Yes, previous experience in a target-driven role is essential for success in the Aftersales Manager position.

Are there opportunities for community involvement?

Yes, the company offers a community volunteering day as part of its benefits, encouraging staff to participate in community service.

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BMW Group

Automotive
Industry
1-10
Employees

Mission & Purpose

With its four brands BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading premium manufacturer of automobiles and motorcycles and also provides premium financial and mobility services. The BMW Group production network comprises over 30 production sites worldwide; the company has a global sales network in more than 140 countries. In 2023, the BMW Group sold over 2.55 million passenger vehicles and more than 209,000 motorcycles worldwide. The profit before tax in the financial year 2023 was € 17.1 billion on revenues amounting to € 155.5 billion. As of 31 December 2023, the BMW Group had a workforce of 154,950 employees. The success of the BMW Group has always been based on long-term thinking and responsible action. The company set the course for the future at an early stage and consistently makes sustainability and efficient resource management central to its strategic direction, from the supply chain through production to the end of the use phase of all products.

Benefits

  • High Work-Life Balance

    Striking a healthy balance between work and personal life is important to us. It keeps us motivated and productive in the long term and thus contributes to our company's success. We support our employees in this aim: through flexible working time models, with care obligations towards dependents, assistance with child care and provision of services and facilities promoting fitness and health.

  • Paid Holiday

    With our paid holiday, we always have enough time to pursue our wanderlust. Whether we feel like visiting countries abroad or just exploring our homeland, there’s no reason to rush. From our balcony or the mountains to exotic beaches, with the amount of free time we can explore, relax, recharge our batteries and simply enjoy life wherever we are.

  • Flexible Working Time Models and Home Office.

    We give special priority to the needs of women and men who wish to devote more time to the family on a temporary basis and also to employees with care obligations towards dependents. Far beyond the legal requirements the BMW Group offers employees the possibility of working flexibly: e.g. the options range from working from home or flexitime days through non-working shifts.

  • Performance-Related and Above Average Pay.

    As performance is highly valued at the BMW Group, we offer our talents performance-related pay that far exceeds legal and collectively agreed requirements. And holiday pay makes every trip even more enjoyable, but that’s not all by far.

  • Employee Vehicle Programme.

    Discovering that unique go-kart feeling – or simply enjoying sheer driving pleasure: all our colleagues have the opportunity to drive their very own BMW or MINI on particularly attractive terms. This way, for many talents enjoying work already starts on the way to the office. With our vehicle configurator, we can create our dream car according to our own wishes and then buy it at an attractive discount – it’s also possible to finance or alternatively lease it. But that’s not all, as we can also benefit from special conditions on a wide range of used cars.

  • Health Management Programmes.

    We want to keep our talents in the best of health. We have our own company healthcare service, which includes preventative measures, stress management, nutritional advice and health training, such as a cardiac sports group. Our medical officers always have time for us: whenever we need medical advice, we can just drop in. We also provide medical screening, vaccinations as well as first-aid kits before business trips abroad and a lot more.

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