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Application Support Developer Analyst

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Fidelity Investments

Sep 15

  • Job
    Full-time
    Entry Level
  • Software Engineering
    IT & Cybersecurity
  • Toronto
    Remote
  • Quick Apply

AI generated summary

  • You need a college degree or equivalent experience, 6 months in Development Application Support, knowledge of Appian Objects, Unix/Linux, Java Spring Boot, REST APIs, Agile, and strong troubleshooting skills.
  • You will provide technical support, update documentation, assist in deployments and integrations, support adherence to policies, manage service disruptions, and ensure quality customer interactions.

Requirements

  • Current work authorization for Canada is required for all openings.
  • College Degree or equivalent work experience
  • New Graduate Student welcome
  • Minimum 6 months of relevant working experience
  • Experience in Development Application Support role
  • Good understanding of Appian Objects such as Records, Sites, Actions, Expression Rules, Constants, Query Rules, SAIL Interfaces, CDTs, Process Models, Constants, Decisions, Integrations (Web API, Connected Systems etc), Data Stores, Groups, etc.
  • Unix/Linux operating system and Unix scripts knowledge
  • Experience with Waterfall and Agile Development Methodologies
  • Experience with Ctrl‐M, Java Spring Boot, and REST API
  • Agile methodology and the Atlassian stack (JIRA, Confluence) experience or knowledge
  • Strong troubleshooting and problem‐solving skills

Responsibilities

  • - Ensure that all requests raised by clients and users are handled timely and appropriately by possessing technical knowledge of operating systems, applications, and software development lifecycle
  • - Provide technical support to teams within the organization, and to external clients when required
  • - Update technical documents and procedures to reflect current state
  • - Provide support for application deployments
  • - Assist with systems integration when needed
  • - Collaborate with off‐shore Application Development Support Team
  • - Ensure infrastructure, network, application enhancements and maintenance fixes within FCC/FIL/FIC/vendors are well supported from a technology level
  • - Assist in ensuring FCC technology policies and procedures are adhered to
  • - The Application Support Developer will remediate defects based on business and client priorities to address service disruptions, incidents, and problems
  • - Deliver quality customer service interactions to our internal and external customers to create a positive experience
  • - Take ownership of solving a customer’s problem promptly; use all available resources to achieve the best outcome
  • - Identify risks and notify direct report of any concerns that are within your purview and recommend best business practice
  • - Ability to raise escalations to direct report in a proactive manner

FAQs

Is this position 100% remote?

Yes, this position allows for a 100% remote work schedule as part of Fidelity’s dynamic working arrangement.

What type of work authorization is required for this role?

Current work authorization for Canada is required for all openings.

What is the main responsibility of the Application Support Developer Analyst?

The main responsibility involves maintaining service quality for FCC applications, responding to technical problems, managing ticket queues, and supporting application development teams.

Are new graduates welcome to apply for this position?

Yes, new graduate students are welcome to apply.

What is the minimum relevant work experience required for this role?

A minimum of 6 months of relevant working experience is required.

What technical skills are essential for this position?

Essential technical skills include a good understanding of Appian Objects, Unix/Linux operating system knowledge, and experience with Java Spring Boot and REST API.

Is experience with Agile methodologies necessary?

Yes, experience with Agile methodologies and familiarity with the Atlassian stack (JIRA, Confluence) is preferred.

What types of projects will the Application Support Developer Analyst work on?

The analyst will work on the application support of FCC products, defect remediation, systems integration, and providing technical support to clients and internal teams.

What kind of customer service skills are required for this position?

Strong customer service skills are required to deliver quality interactions and take ownership of solving customer problems promptly.

Are there any nice-to-have skills for this role?

Yes, nice-to-have skills include experience with low-code BPM solutions, knowledge of HTML and responsive design, and experience with cloud-based implementations.

What kind of workplace culture does Fidelity promote?

Fidelity promotes a diverse and inclusive workplace culture, and is committed to equal opportunity employment.

How can candidates request accommodations during the application process?

Candidates can request accommodations by emailing FidelityCanadaStaffing@fidelity.ca.

Will candidates receive feedback after applying?

While all applicants are appreciated, only those selected for an interview will be contacted.

What awards has Fidelity Canada received?

Fidelity Canada has received numerous awards, including being listed among Canada's Top 100 Employers and Great Place To Work® Certified in various categories.

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Fidelity Investments

Finance
Industry
10,001+
Employees
1946
Founded Year

Mission & Purpose

At Fidelity, our goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. We do this by focusing on a diverse set of customers: - from 23 million people investing their life savings, to 20,000 businesses managing their employee benefits to 10,000 advisors needing innovative technology to invest their clients’ money. We offer investment management, retirement planning, portfolio guidance, brokerage, and many other financial products. Privately held for nearly 70 years, we’ve always believed by providing investors with access to the information and expertise, we can help them achieve better results. That’s been our approach- innovative yet personal, compassionate yet responsible, grounded by a tireless work ethic—it is the heart of the Fidelity way.

Benefits

  • Commuter benefit program

  • Dependent care flexible spending (FSA)

  • Mental health resources

  • Discount programs for employees

  • Maternity & parental leave

  • On-site health & wellness centers