FAQs
Is this position 100% remote?
Yes, this position allows for a 100% remote work schedule as part of Fidelity’s dynamic working arrangement.
What type of work authorization is required for this role?
Current work authorization for Canada is required for all openings.
What is the main responsibility of the Application Support Developer Analyst?
The main responsibility involves maintaining service quality for FCC applications, responding to technical problems, managing ticket queues, and supporting application development teams.
Are new graduates welcome to apply for this position?
Yes, new graduate students are welcome to apply.
What is the minimum relevant work experience required for this role?
A minimum of 6 months of relevant working experience is required.
What technical skills are essential for this position?
Essential technical skills include a good understanding of Appian Objects, Unix/Linux operating system knowledge, and experience with Java Spring Boot and REST API.
Is experience with Agile methodologies necessary?
Yes, experience with Agile methodologies and familiarity with the Atlassian stack (JIRA, Confluence) is preferred.
What types of projects will the Application Support Developer Analyst work on?
The analyst will work on the application support of FCC products, defect remediation, systems integration, and providing technical support to clients and internal teams.
What kind of customer service skills are required for this position?
Strong customer service skills are required to deliver quality interactions and take ownership of solving customer problems promptly.
Are there any nice-to-have skills for this role?
Yes, nice-to-have skills include experience with low-code BPM solutions, knowledge of HTML and responsive design, and experience with cloud-based implementations.
What kind of workplace culture does Fidelity promote?
Fidelity promotes a diverse and inclusive workplace culture, and is committed to equal opportunity employment.
How can candidates request accommodations during the application process?
Candidates can request accommodations by emailing FidelityCanadaStaffing@fidelity.ca.
Will candidates receive feedback after applying?
While all applicants are appreciated, only those selected for an interview will be contacted.
What awards has Fidelity Canada received?
Fidelity Canada has received numerous awards, including being listed among Canada's Top 100 Employers and Great Place To Work® Certified in various categories.