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Assistant Director of Enrollment and Student Services

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University of Texas at Austin

Dec 6

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Education & Teaching
  • Austin
  • Quick Apply

AI generated summary

  • You need a bachelor’s degree, 5+ years in higher ed administration, supervisory experience, strong interpersonal skills, problem-solving mindset, project management ability, and proficiency in MS Office and Salesforce.
  • You will oversee enrollment and student services operations, manage staff, ensure compliance, address student issues, and support program delivery while contributing to strategic initiatives and improvements.

Requirements

  • Bachelor’s degree.
  • At least five years of work experience in higher education administration.
  • Experience on an enrollment or advising team in a higher education setting.
  • Experience supervising full-time and student employees.
  • Basic understanding of academic, continuing, and professional education landscape.
  • Customer service mindset, eager to identify and solve problems to enhance the student experience.
  • Experience managing projects from idea stage to implementation.
  • Ability to work collaboratively on a team, including serving in capacities beyond job responsibilities when needed.
  • Very strong interpersonal communication skills and the ability to work with a variety of audiences.
  • Excellent verbal, written and organizational skills.
  • Possess a high level of detail.
  • Ability to self-start and operate with little supervision.
  • Ability to respond under tight deadlines.
  • Ability to work well under pressure and multi-task in a fast-paced environment.
  • Demonstrated proficiency with MS Office.
  • Professional demeanor.
  • Relevant education and experience may be substituted as appropriate.
  • Master's degree.
  • More than the required amount of experience.
  • Experience supervising staff in an advising or recruitment capacity.
  • Experience in a self-supporting or for-profit enterprise.
  • Experience supporting UT non-formula-funded programs or other non-traditional student experiences.
  • Experience working with online courses and/or programs.
  • Experience with Salesforce.

Responsibilities

  • Oversee the daily operations and activities of the Enrollment and Student Services teams within Extended Education Ventures. Recruit, manage, coach, train, and evaluate assigned staff. Develop and implement methods for evaluating performance and employee improvement programs. Develop operational guidelines, standards, and priorities. Manage unit work and processes/procedures to ensure positive results. Plan, implement, and monitor compliance with policies and procedures. Manage budget and perform cost and productivity analyses.
  • Provide leadership for the Enrollment and Student Success team, which supports the movement of prospective students through the recruitment funnel to conversion with a sensitivity for matching students with programs that meet their goals and in which they will be successful. Ensure accuracy and professionalism in all aspects of the student experience. Guide team in supporting individual students in coordination with the instructional team and/or student support units within the university, including by providing disability accommodations.
  • Provide leadership for the Student Services team, which is responsible for customer support, registration, payment processing, and testing for credit-bearing and noncredit programs. Supervise team manager, ensuring maintenance of quality standards and policy alignment. Oversee the approvals and processing for various sources of federal and state financial support. Manage escalated student issues such as serious grievances, academic integrity issues, and grade appeals in coordination with the course programming team and other relevant university offices. Serve as point of contact for institutional representatives to ensure the accurate processing of student registrations and questions.
  • Support Extended Education Ventures’ mission of enabling the development, delivery, and promotion of noncredit and credit-bearing continuing and professional education programs across the university by providing solutions and services for select UT Austin departments and units in the areas of recruitment, enrollment support, payment and registration, and non-academic support for enrolled students.
  • Contribute to strategic planning and implementation of high-priority initiatives and collaborate with other teams to achieve unit and organizational goals. Provide regular updates on the achievement of identified metrics. Oversee preparation of reports and analysis to improve processes and outcomes. Establish feedback mechanisms to ensure customer/stakeholder feedback. Monitor and encourage the proper use of technologies adopted within the unit. Demonstrate professional judgment and sound decision-making. Perform other related functions and projects as assigned.

FAQs

What is the purpose of the Assistant Director of Enrollment and Student Services position?

The Assistant Director oversees the daily operations of the Enrollment and Student Services teams, supports recruitment and enrollment processes for programs offered through Extended Education Ventures, and ensures a positive experience for non-traditional students.

What qualifications are required for the position?

A bachelor's degree, at least five years of work experience in higher education administration, experience on an enrollment or advising team, experience supervising full-time and student employees, and strong interpersonal and communication skills are required.

What type of experience is preferred for applicants?

Preferred qualifications include a master's degree, more than the required work experience, experience in a self-supporting enterprise, and familiarity with non-traditional student experiences and online programs.

Where is the job located?

The position is located at the UT Main Campus in Austin, Texas.

What are the weekly scheduled hours for this position?

The weekly scheduled hours for this position are 40 hours.

What is the salary range for this position?

The salary range for the Assistant Director of Enrollment and Student Services is $79,178 and may be adjusted based on qualifications.

Are there any specific documents required for applying?

Yes, applicants are required to submit a resume/CV, a letter of interest, and three work references with contact information, with at least one reference being from a supervisor.

What kind of work environment can be expected for this position?

The work is performed in a standard office environment, and there may be repetitive use of a keyboard at a workstation.

How will applicants be notified if selected for an interview?

Applicants selected for an interview will typically be contacted via email or phone, although specific communication methods may vary by recruiter.

Is there a background check required for this position?

Yes, a criminal history background check will be required for finalist(s) under consideration for this position.

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University of Texas at Austin

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Education
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Employees
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Mission & Purpose

The University of Texas at Austin is one of the largest public universities in the United States. Founded in 1883, the University has grown from a single building, eight teachers, two departments and 221 students to a 350-acre main campus with 21,000 faculty and staff, 16 colleges and schools and more than 50,000 students.

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