FAQs
What are the educational requirements for the Assistant Front Office Manager position?
Candidates must have either a high school diploma or GED with 2 years of experience in guest services or a related area, or a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with no work experience required.
Is prior experience in hospitality management required for this role?
At least 2 years of experience in guest services, front desk, or a related professional area is preferred unless the candidate holds a degree in a related field.
What are the primary responsibilities of the Assistant Front Office Manager?
The primary responsibilities include assisting the Front Office Manager in supervising daily operations, ensuring guest satisfaction, leading the front desk team, handling complaints, and implementing service improvement plans.
What skills are necessary for this position?
Necessary skills include strong interpersonal and communication abilities, problem-solving skills, a focus on guest service, and the capability to manage and motivate a team.
Will I be involved in managing guest complaints?
Yes, managing complaints, settling disputes, and resolving conflicts are key responsibilities for this position.
What is the work schedule for this role?
The Assistant Front Office Manager position is a full-time role.
Does this position require collaboration with other departments?
Yes, the role involves collaboration with the Front Office Manager and other departments to ensure seamless service and improve guest satisfaction.
What is the company's approach to diversity and inclusion?
Marriott International, the parent company, is committed to hiring a diverse workforce and fostering an inclusive, people-first culture free from discrimination.
Will I have the opportunity for career progression?
Yes, joining Sheraton Hotels & Resorts provides an opportunity to be part of a global community with possibilities for career advancement within the Marriott International portfolio.
Can I expect to receive employee recognition for my contributions?
Yes, the Assistant Front Office Manager is responsible for ensuring employee recognition takes place on all shifts.