Logo of Huzzle

Home

Matches

Explore

Manage

Assistant Front Office Manager

image

Hilton

Aug 3

Applications are closed

  • Job
    Full-time
    Junior & Mid Level

Requirements

  • Previous supervisory experience in Front Office within the hotel/leisure/retail
  • High level of IT proficiency
  • High level of commercial awareness and sales capabilities
  • Excellent leadership, interpersonal and communication skills
  • Accountability and resilience
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations
  • Ability to work on your own and as part of a team

Responsibilities

  • Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
  • Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
  • Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
  • Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
  • Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
  • Maintain good communication and working relationships with all hotel departments
  • Monitor staffing levels to meet cover business demands
  • Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
  • Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
  • Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems

FAQs

What is the role of an Assistant Front Office Manager at Hilton Woking?

The Assistant Front Office Manager is responsible for supervising the Front Office Team, ensuring that Team Members are well-prepared to deliver exceptional guest experiences from check-in to check-out, as well as managing first impressions and maintaining high standards throughout the Front Office operation.

When does Hilton Woking open?

Hilton Woking is set to launch in 2024.

What types of rewards are offered to Team Members?

Hilton offers a competitive salary, uniform provided and laundered, free and healthy meals when on duty, personal development programs, discounted hotel nights, high street discounts, generous holiday allowances, and more.

What qualifications are required for the Assistant Front Office Manager position?

Candidates should have previous supervisory experience in Front Office within the hotel/leisure/retail industry, a high level of IT proficiency, strong commercial awareness, excellent leadership and communication skills, and a commitment to delivering high customer service.

How many guest rooms will Hilton Woking have?

Hilton Woking will feature 189 guest rooms, including 12 exclusive suites.

What are the responsibilities of the Assistant Front Office Manager regarding guest satisfaction?

The Assistant Front Office Manager will assist the Front Office Manager in evaluating levels of guest satisfaction, monitoring trends, and focusing on continuous improvement to enhance the guest experience.

Is experience in sales required for this position?

Yes, a high level of commercial awareness and sales capabilities is essential for the role of Assistant Front Office Manager.

What is the emphasis placed on training for Front Office Team Members?

There is a strong emphasis on training and teamwork to ensure that Front Office Team Members have up-to-date knowledge of hotel products, services, pricing, and policies.

Are there any opportunities for personal development?

Yes, Hilton offers personal development programs designed to support Team Members at every step of their career.

How does Hilton encourage sustainable commuting options for Team Members?

Hilton encourages Team Members to embrace green travel options, such as biking, walking, carpooling, or using public transportation, to reduce their carbon footprint and promote a healthier lifestyle.

image

Hilton

An official account for Hilton, a leading global hospitality company filling the earth with light & warmth since 1919.

Travel & Leisure
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

Hilton is a global hospitality company that operates a chain of hotels and resorts worldwide. They provide accommodation and services for travellers and guests, offering a range of options from luxury to budget-friendly hotels. Hilton's ultimate mission is to be the most hospitable company in the world, aiming to deliver exceptional guest experiences and create memorable moments for their customers. Their purpose is to provide a welcoming and comfortable environment where guests can relax, enjoy their stay, and feel cared for during their travels. They strive to offer consistent quality across their properties, with a focus on outstanding service, amenities, and personalised experiences to ensure guests feel valued and satisfied.

Benefits

  • Health & Welfare Benefit Plans

  • Retirement Savings Program

  • Mental Wellness Support

  • Flexible Schedules

  • Access to your pay when you need it ​​​​​​​through DailyPay

Get notified when Hilton posts a new role

Get Hired with Huzzle

Discover jobs with AI-powered precision. Autofill and track applications, create tailored resumes, and find the best opportunities across the web – all by simply chatting.

Already have an account?