FAQs
What is the job title for this position?
The job title is Assistant Guest Experience Manager.
Where is the job located?
The job is located at Hotel Arts Barcelona, Marina 19-21, Barcelona, Spain.
What are the primary responsibilities of the Assistant Guest Experience Manager?
The primary responsibilities include managing guest relations, analyzing guest satisfaction metrics, addressing guest issues, performing resort inspections, and acting as the "Service Champion" for the resort.
What qualifications are required for this position?
Candidates need either a high school diploma with 1 year of experience in guest services or a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major.
What skills are essential for this role?
Essential skills include strong communication, leadership, problem-solving, customer service, and the ability to analyze data.
How does this position contribute to guest satisfaction?
This position monitors guest feedback, identifies trends in customer experiences, develops action plans, and engages departments to enhance the overall guest experience.
What type of work schedule is expected for this role?
The position is full-time, requiring management coverage throughout the week.
Does the Assistant Guest Experience Manager interact with guests directly?
Yes, the role involves direct interaction with guests to address concerns and ensure their satisfaction during their stay.
Is prior hospitality management experience required?
While not explicitly required, candidates with experience in guest services or hospitality management will have an advantage.
Are there opportunities for career development within this role?
Yes, the position offers opportunities for coaching, mentoring, and participation in various training activities, contributing to career growth within the organization.