Logo of Huzzle

Assistant Manager (m/d/w), Wilmersdorfer Str.

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Berlin

AI generated summary

  • You need 1+ years in retail leadership, confidence in enhancing customer experiences, flexibility, problem-solving skills, high ethics, and strong numerical abilities.
  • You will coach your team, ensure excellent customer service, manage sales and merchandising, stay updated on products, and foster a positive, inclusive work environment.

Requirements

  • Bewiesene Führungsfähigkeiten mit mindestens 1 Jahr Erfahrung in einer Verkaufsumgebung mit Kundenkontakt
  • Hat Selbstvertrauen und fühlt sich wohl damit, sich für eine außergewöhnliche Kundenerfahrung zu engagieren
  • Motiviert, außergewöhnliche Ergebnisse zu erzielen, aufgrund des Enthusiasmus aus der Interaktion mit Kunden und Sportprodukten
  • Ist kreativ und vielseitig bei der Reaktion auf sich ändernde Anforderungen und Chancen in einer schnell veränderlichen Omni-Channel-Einzelhandelsumgebung
  • Führt Aufgaben oder Aktivitäten ohne notwendige Aufsicht durch
  • Starke kognitive und mathematische Qualifikationen, einschließlich von Problemanalysen, Entscheidungsfindung und Finanzanalysen
  • Hohes Niveau bei Ethik, Werten, Integrität und Vertrauen
  • Flexible Verfügbarkeit – einschließlich abends, am Wochenende und während Ferienzeiten

Responsibilities

  • Coaching und Motivation Ihres Teams, Verkäufe umzusetzen, die einen außergewöhnlichen Kundenservice bieten
  • Sicherstellung eines hohen Niveaus bei Kundenzufriedenheit durch gutes Fachwissen zu allen angebotenen Artikeln und gute Zusammenarbeit mit Kollegen für einen exzellenten Kundenservice
  • Verkäufe, Kundenerfahrung, Merchandising, visuelle und betriebliche Erwartungen umsetzen
  • Als Partner zwischen Kunden, Verkäufern und Ladenleitung agieren
  • Lernfähigkeit und Erklären von Fachwissen zu Produkten und Trends, um die Kundenbedürfnisse abzudecken
  • Bleibt auf dem Laufenden bei Produktkenntnis und aktuellen oder zukünftigen Produkten/Trends
  • Trägt zu einem positiven und integrativen Arbeitsumfeld bei

FAQs

What experience is required for the Assistant Manager position?

A minimum of 1 year of experience in a sales environment with customer contact is required.

What qualifications are needed to apply for this job?

Candidates should have proven leadership skills, confidence in providing exceptional customer experiences, motivation to achieve outstanding results, creativity in responding to changing demands, and strong cognitive and mathematical skills.

Is flexibility in availability required for this role?

Yes, a flexible availability including evenings, weekends, and holidays is required.

What are the main responsibilities of the Assistant Manager?

The Assistant Manager will coach and motivate the team, ensure high levels of customer satisfaction, implement sales, merchandising, and operational expectations, and act as a liaison between customers, vendors, and store management.

Will the Assistant Manager be responsible for staff management?

Yes, the role includes team management and coaching responsibilities to enhance their performance in delivering customer service.

How is the performance of the Assistant Manager measured?

Performance is measured by the ability to drive sales and maximize profit goals for the specific store.

Is product knowledge important for this position?

Yes, staying updated on product knowledge and current or future trends is crucial for effectively meeting customer needs.

What kind of work environment can I expect?

The work environment is expected to be positive and inclusive, contributing to a collaborative team atmosphere.

Will the Assistant Manager need to work independently?

Yes, the Assistant Manager is expected to carry out tasks and activities without necessary supervision.

What is the focus of the customer experience in this role?

The focus is on providing an exceptional customer experience through strong product knowledge and effective teamwork.

The Heart of Sneakers

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.