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Assistant Manager (m/w/d)

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Foot Locker

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Hannover

AI generated summary

  • You need leadership experience in retail, confidence in customer engagement, motivation for results, creativity in a fast-paced environment, strong analytical skills, and flexible availability.
  • You will coach your team, drive sales, ensure customer satisfaction, manage product knowledge, and maintain a positive work environment.

Requirements

  • Bewiesene Führungsfähigkeiten mit mindestens 1 Jahr Erfahrung in einer Verkaufsumgebung mit Kundenkontakt
  • Hat Selbstvertrauen und fühlt sich wohl damit, sich für eine außergewöhnliche Kundenerfahrung zu engagieren
  • Motiviert, außergewöhnliche Ergebnisse zu erzielen, aufgrund des Enthusiasmus aus der Interaktion mit Kunden und Sportprodukten
  • Ist kreativ und vielseitig bei der Reaktion auf sich ändernde Anforderungen und Chancen in einer schnell veränderlichen Omni-Channel-Einzelhandelsumgebung
  • Führt Aufgaben oder Aktivitäten ohne notwendige Aufsicht durch
  • Starke kognitive und mathematische Qualifikationen, einschließlich von Problemanalysen, Entscheidungsfindung und Finanzanalysen
  • Hohes Niveau bei Ethik, Werten, Integrität und Vertrauen
  • Flexible Verfügbarkeit – einschließlich abends, am Wochenende und während Ferienzeiten

Responsibilities

  • Coaching und Motivation Ihres Teams, Verkäufe umzusetzen, die einen außergewöhnlichen Kundenservice bieten
  • Sicherstellung eines hohen Niveaus bei Kundenzufriedenheit durch gutes Fachwissen zu allen angebotenen Artikeln und gute Zusammenarbeit mit Kollegen für einen exzellenten Kundenservice
  • Verkäufe, Kundenerfahrung, Merchandising, visuelle und betriebliche Erwartungen umsetzen
  • Als Partner zwischen Kunden, Verkäufern und Ladenleitung agieren
  • Lernfähigkeit und Erklären von Fachwissen zu Produkten und Trends, um die Kundenbedürfnisse abzudecken
  • Bleibt auf dem Laufenden bei Produktkenntnis und aktuellen oder zukünftigen Produkten/Trends
  • Trägt zu einem positiven und integrativen Arbeitsumfeld bei

FAQs

What are the key responsibilities of the Assistant Manager position?

The key responsibilities include coaching and motivating the team, ensuring high levels of customer satisfaction, implementing sales and merchandising strategies, acting as a liaison between customers and store management, and staying updated on product knowledge and trends.

What qualifications are required for this role?

Candidates should have proven leadership skills with at least 1 year of experience in a customer-facing sales environment, confidence in delivering exceptional customer experience, strong motivation, creativity in adapting to changing demands, and a high level of ethics and integrity.

Is prior experience in retail necessary for this job?

Yes, prior experience in a sales environment with customer contact is necessary, with a minimum of 1 year preferred.

What type of work environment can I expect?

You can expect a dynamic and fast-paced omni-channel retail environment that promotes teamwork and customer satisfaction.

What are the working hours for the Assistant Manager position?

The position requires flexible availability, including evenings, weekends, and holiday times to accommodate the retail schedule.

How will my performance be evaluated in this role?

Your performance will be measured by your ability to drive sales and maximize profit objectives for the store.

Are there opportunities for professional development in this role?

Yes, coaching and training team members provide opportunities for professional development and growth within the company.

What is the emphasis placed on customer experience in this position?

Exceptional customer experience is a key focus, and the Assistant Manager is responsible for ensuring that the team provides outstanding customer service and product knowledge.

Will I be expected to lead the team in the absence of the Store Manager?

Yes, you will take on all leadership responsibilities in the absence of the Store Manager.

Is knowledge of sports products a requirement for this job?

While not explicitly stated, having knowledge of sports products and trends is beneficial, as it helps to meet customer needs effectively.

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Foot Locker

The Heart of Sneakers

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.