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Assistant Manager (m/w/d)

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Foot Locker

26d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Ulm

AI generated summary

  • You need proven leadership skills, 1+ year in retail, confidence in customer engagement, creativity, strong math abilities, and flexible availability. High ethics and integrity are essential.
  • You will coach your team, ensure high customer satisfaction, implement sales and merchandising strategies, maintain product knowledge, and promote a positive work environment.

Requirements

  • Bewiesene Führungsfähigkeiten mit mindestens 1 Jahr Erfahrung in einer Verkaufsumgebung mit Kundenkontakt
  • Hat Selbstvertrauen und fühlt sich wohl damit, sich für eine außergewöhnliche Kundenerfahrung zu engagieren
  • Motiviert, außergewöhnliche Ergebnisse zu erzielen, aufgrund des Enthusiasmus aus der Interaktion mit Kunden und Sportprodukten
  • Ist kreativ und vielseitig bei der Reaktion auf sich ändernde Anforderungen und Chancen in einer schnell veränderlichen Omni-Channel-Einzelhandelsumgebung
  • Führt Aufgaben oder Aktivitäten ohne notwendige Aufsicht durch
  • Starke kognitive und mathematische Qualifikationen, einschließlich von Problemanalysen, Entscheidungsfindung und Finanzanalysen
  • Hohes Niveau bei Ethik, Werten, Integrität und Vertrauen
  • Flexible Verfügbarkeit – einschließlich abends, am Wochenende und während Ferienzeiten

Responsibilities

  • Coaching und Motivation Ihres Teams, Verkäufe umzusetzen, die einen außergewöhnlichen Kundenservice bieten
  • Sicherstellung eines hohen Niveaus bei Kundenzufriedenheit durch gutes Fachwissen zu allen angebotenen Artikeln und gute Zusammenarbeit mit Kollegen für einen exzellenten Kundenservice
  • Verkäufe, Kundenerfahrung, Merchandising, visuelle und betriebliche Erwartungen umsetzen
  • Als Partner zwischen Kunden, Verkäufern und Ladenleitung agieren
  • Lernfähigkeit und Erklären von Fachwissen zu Produkten und Trends, um die Kundenbedürfnisse abzudecken
  • Bleibt auf dem Laufenden bei Produktkenntnis und aktuellen oder zukünftigen Produkten/Trends
  • Trägt zu einem positiven und integrativen Arbeitsumfeld bei

FAQs

What are the main responsibilities of the Assistant Manager position?

The main responsibilities include coaching and motivating your team to achieve sales and deliver exceptional customer service, ensuring high customer satisfaction, implementing sales and operational expectations, acting as a liaison between customers, vendors, and store management, and contributing to a positive and inclusive work environment.

What qualifications are required for this position?

Candidates should have proven leadership skills with at least 1 year of experience in a customer-facing sales environment, confidence in committing to exceptional customer experiences, motivation to achieve outstanding results, creativity and versatility in a fast-paced retail environment, strong cognitive and mathematical skills, and a high level of ethics, values, integrity, and trust.

Is experience in sports retail required for this role?

While experience in sports retail is not explicitly required, a passion for sports products and an enthusiasm for customer interactions can greatly enhance performance in this position.

What is the expected schedule for this position?

The position requires flexible availability, including evenings, weekends, and holiday periods.

How is performance measured for the Assistant Manager role?

Performance is measured based on the ability to drive sales and maximize profit goals for a specific store.

Will I receive training as part of this role?

Yes, training is an essential component of the role, particularly in coaching team members and imparting product knowledge to ensure high levels of customer service.

Can I advance my career from this position?

Yes, the Assistant Manager position serves as a leadership role with potential opportunities for advancement within the company, particularly for those who demonstrate strong performance and leadership capabilities.

Do I need to have a strong product knowledge prior to starting?

While prior product knowledge is beneficial, a willingness to learn and stay updated on product knowledge and trends is essential and supported in this role.

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Foot Locker

The Heart of Sneakers

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.