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Assistant Manager (m/w/d), Alexanderplatz

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Foot Locker

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Berlin

AI generated summary

  • You should have 1+ year in retail leadership, be customer-focused, adaptable, strong in decision-making, ethical, and flexible with availability, including evenings and weekends.
  • You will coach your team to deliver exceptional customer service, ensure high customer satisfaction, manage sales and merchandising, and stay updated on product knowledge and trends.

Requirements

  • Bewiesene Führungsfähigkeiten mit mindestens 1 Jahr Erfahrung in einer Verkaufsumgebung mit Kundenkontakt
  • Hat Selbstvertrauen und fühlt sich wohl damit, sich für eine außergewöhnliche Kundenerfahrung zu engagieren
  • Motiviert, außergewöhnliche Ergebnisse zu erzielen, aufgrund des Enthusiasmus aus der Interaktion mit Kunden und Sportprodukten
  • Ist kreativ und vielseitig bei der Reaktion auf sich ändernde Anforderungen und Chancen in einer schnell veränderlichen Omni-Channel-Einzelhandelsumgebung
  • Führt Aufgaben oder Aktivitäten ohne notwendige Aufsicht durch
  • Starke kognitive und mathematische Qualifikationen, einschließlich von Problemanalysen, Entscheidungsfindung und Finanzanalysen
  • Hohes Niveau bei Ethik, Werten, Integrität und Vertrauen
  • Flexible Verfügbarkeit – einschließlich abends, am Wochenende und während Ferienzeiten

Responsibilities

  • Coaching und Motivation Ihres Teams, Verkäufe umzusetzen, die einen außergewöhnlichen Kundenservice bieten
  • Sicherstellung eines hohen Niveaus bei Kundenzufriedenheit durch gutes Fachwissen zu allen angebotenen Artikeln und gute Zusammenarbeit mit Kollegen für einen exzellenten Kundenservice
  • Verkäufe, Kundenerfahrung, Merchandising, visuelle und betriebliche Erwartungen umsetzen
  • Als Partner zwischen Kunden, Verkäufern und Ladenleitung agieren
  • Lernfähigkeit und Erklären von Fachwissen zu Produkten und Trends, um die Kundenbedürfnisse abzudecken
  • Bleibt auf dem Laufenden bei Produktkenntnis und aktuellen oder zukünftigen Produkten/Trends
  • Trägt zu einem positiven und integrativen Arbeitsumfeld bei

FAQs

What are the main responsibilities of the Assistant Manager at Alexanderplatz?

The main responsibilities include coaching and motivating the team to provide exceptional customer service, ensuring high levels of customer satisfaction, implementing sales, merchandising, and operational expectations, acting as a liaison between customers, sales staff, and store management, and maintaining product knowledge to address customer needs.

What qualifications are required for this position?

The qualifications include proven leadership skills with at least 1 year of experience in a customer-facing sales environment, confidence in committing to exceptional customer experiences, the motivation to achieve extraordinary results, creativity and versatility in a fast-paced retail environment, strong cognitive and mathematical skills, high ethical standards, and flexible availability including evenings, weekends, and holiday times.

Is previous retail experience necessary for this role?

Yes, a minimum of 1 year of experience in a sales environment with customer contact is required.

How is performance measured in this role?

Performance is measured by the ability to drive sales and maximize profit goals for the specific store.

What does it mean to maintain a high level of ethics, values, integrity, and trust?

It means demonstrating strong moral principles in all interactions, being honest and ethical in decision-making, and fostering a trustworthy environment for customers and team members.

Will the Assistant Manager be responsible for the store in the absence of the Store Manager?

Yes, the Assistant Manager is expected to take on all leadership duties in the absence of the Store Manager.

Is there a need for product knowledge?

Yes, staying informed about product knowledge and current or future trends is crucial to meet customer needs effectively.

Are there opportunities for team development and training?

Yes, a significant focus of this role is on coaching and training the team to enhance their skills in delivering exceptional customer experiences.

What type of environment is emphasized for this role?

A positive and inclusive work environment is emphasized, where teamwork and collaboration are encouraged.

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Foot Locker

The Heart of Sneakers

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.