FAQs
What are the main responsibilities of the Assistant Manager at Alexanderplatz?
The main responsibilities include coaching and motivating the team to provide exceptional customer service, ensuring high levels of customer satisfaction, implementing sales, merchandising, and operational expectations, acting as a liaison between customers, sales staff, and store management, and maintaining product knowledge to address customer needs.
What qualifications are required for this position?
The qualifications include proven leadership skills with at least 1 year of experience in a customer-facing sales environment, confidence in committing to exceptional customer experiences, the motivation to achieve extraordinary results, creativity and versatility in a fast-paced retail environment, strong cognitive and mathematical skills, high ethical standards, and flexible availability including evenings, weekends, and holiday times.
Is previous retail experience necessary for this role?
Yes, a minimum of 1 year of experience in a sales environment with customer contact is required.
How is performance measured in this role?
Performance is measured by the ability to drive sales and maximize profit goals for the specific store.
What does it mean to maintain a high level of ethics, values, integrity, and trust?
It means demonstrating strong moral principles in all interactions, being honest and ethical in decision-making, and fostering a trustworthy environment for customers and team members.
Will the Assistant Manager be responsible for the store in the absence of the Store Manager?
Yes, the Assistant Manager is expected to take on all leadership duties in the absence of the Store Manager.
Is there a need for product knowledge?
Yes, staying informed about product knowledge and current or future trends is crucial to meet customer needs effectively.
Are there opportunities for team development and training?
Yes, a significant focus of this role is on coaching and training the team to enhance their skills in delivering exceptional customer experiences.
What type of environment is emphasized for this role?
A positive and inclusive work environment is emphasized, where teamwork and collaboration are encouraged.