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Assistant Manager (m/w/d), Billstedt

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Foot Locker

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Hamburg

AI generated summary

  • You need at least 1 year of customer-facing sales experience, strong leadership skills, creativity, problem-solving abilities, and flexible availability, including evenings and weekends.
  • You will coach your team, ensure high customer satisfaction, implement sales and merchandising strategies, and maintain product knowledge while fostering a positive work environment.

Requirements

  • Bewiesene Führungsfähigkeiten mit mindestens 1 Jahr Erfahrung in einer Verkaufsumgebung mit Kundenkontakt
  • Hat Selbstvertrauen und fühlt sich wohl damit, sich für eine außergewöhnliche Kundenerfahrung zu engagieren
  • Motiviert, außergewöhnliche Ergebnisse zu erzielen, aufgrund des Enthusiasmus aus der Interaktion mit Kunden und Sportprodukten
  • Ist kreativ und vielseitig bei der Reaktion auf sich ändernde Anforderungen und Chancen in einer schnell veränderlichen Omni-Channel-Einzelhandelsumgebung
  • Führt Aufgaben oder Aktivitäten ohne notwendige Aufsicht durch
  • Starke kognitive und mathematische Qualifikationen, einschließlich von Problemanalysen, Entscheidungsfindung und Finanzanalysen
  • Hohes Niveau bei Ethik, Werten, Integrität und Vertrauen
  • Flexible Verfügbarkeit – einschließlich abends, am Wochenende und während Ferienzeiten

Responsibilities

  • Coaching und Motivation Ihres Teams, Verkäufe umzusetzen, die einen außergewöhnlichen Kundenservice bieten
  • Sicherstellung eines hohen Niveaus bei Kundenzufriedenheit durch gutes Fachwissen zu allen angebotenen Artikeln und gute Zusammenarbeit mit Kollegen für einen exzellenten Kundenservice
  • Verkäufe, Kundenerfahrung, Merchandising, visuelle und betriebliche Erwartungen umsetzen
  • Als Partner zwischen Kunden, Verkäufern und Ladenleitung agieren
  • Lernfähigkeit und Erklären von Fachwissen zu Produkten und Trends, um die Kundenbedürfnisse abzudecken
  • Bleibt auf dem Laufenden bei Produktkenntnis und aktuellen oder zukünftigen Produkten/Trends
  • Trägt zu einem positiven und integrativen Arbeitsumfeld bei

FAQs

What are the main responsibilities of the Assistant Manager position?

The main responsibilities include coaching and motivating the team to achieve sales and provide exceptional customer service, ensuring high levels of customer satisfaction, implementing sales, customer experience, merchandising, and operational expectations, acting as a liaison between customers, vendors, and store management, and staying informed about product knowledge and trends.

What qualifications are required for this position?

Candidates should have proven leadership skills with at least 1 year of experience in a customer-facing sales environment, confidence in providing an exceptional customer experience, motivation to achieve outstanding results, creativity in responding to changing demands in a fast-paced retail environment, the ability to work independently, strong analytical and mathematical skills, high ethical standards, and flexible availability.

Is prior experience in retail management necessary?

Yes, candidates should have at least 1 year of experience in a sales environment with customer contact to qualify for this position.

What is the work schedule like for this role?

The role requires flexible availability, including evenings, weekends, and holiday periods.

How is performance measured for the Assistant Manager role?

Performance is measured based on the ability to drive sales and maximize profit goals for a specific store.

Is knowledge of sports products important for this position?

Yes, enthusiasm and familiarity with sports products are important, as they contribute to a motivated team and extraordinary customer service.

Will I be responsible for training staff?

Yes, one of the key responsibilities includes coaching and training your team to enhance their skills and customer service capabilities.

Is teamwork important in this position?

Absolutely, collaboration with colleagues is essential for providing excellent customer service and achieving store goals.

Are there opportunities for professional growth in this position?

Yes, the role provides opportunities to develop leadership skills and advance within the company based on performance and results.

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Foot Locker

The Heart of Sneakers

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.