Logo of Huzzle

Home

Matches

Explore

Manage

Assistant Manager (m/w/d), Mall of Berlin

image

Foot Locker

Feb 17

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Berlin

AI generated summary

  • You need at least 1 year of leadership in retail, confidence in customer engagement, problem-solving skills, flexibility in hours, and a strong ethical foundation.
  • You will coach your team to enhance sales and customer service, ensure high customer satisfaction, manage product knowledge, and foster a positive work environment.

Requirements

  • Bewiesene Führungsfähigkeiten mit mindestens 1 Jahr Erfahrung in einer Verkaufsumgebung mit Kundenkontakt
  • Hat Selbstvertrauen und fühlt sich wohl damit, sich für eine außergewöhnliche Kundenerfahrung zu engagieren
  • Motiviert, außergewöhnliche Ergebnisse zu erzielen, aufgrund des Enthusiasmus aus der Interaktion mit Kunden und Sportprodukten
  • Ist kreativ und vielseitig bei der Reaktion auf sich ändernde Anforderungen und Chancen in einer schnell veränderlichen Omni-Channel-Einzelhandelsumgebung
  • Führt Aufgaben oder Aktivitäten ohne notwendige Aufsicht durch
  • Starke kognitive und mathematische Qualifikationen, einschließlich von Problemanalysen, Entscheidungsfindung und Finanzanalysen
  • Hohes Niveau bei Ethik, Werten, Integrität und Vertrauen
  • Flexible Verfügbarkeit – einschließlich abends, am Wochenende und während Ferienzeiten

Responsibilities

  • Coaching und Motivation Ihres Teams, Verkäufe umzusetzen, die einen außergewöhnlichen Kundenservice bieten
  • Sicherstellung eines hohen Niveaus bei Kundenzufriedenheit durch gutes Fachwissen zu allen angebotenen Artikeln und gute Zusammenarbeit mit Kollegen für einen exzellenten Kundenservice
  • Verkäufe, Kundenerfahrung, Merchandising, visuelle und betriebliche Erwartungen umsetzen
  • Als Partner zwischen Kunden, Verkäufern und Ladenleitung agieren
  • Lernfähigkeit und Erklären von Fachwissen zu Produkten und Trends, um die Kundenbedürfnisse abzudecken
  • Bleibt auf dem Laufenden bei Produktkenntnis und aktuellen oder zukünftigen Produkten/Trends
  • Trägt zu einem positiven und integrativen Arbeitsumfeld bei

FAQs

What qualifications do I need for the Assistant Manager position at the Mall of Berlin?

You will need proven leadership skills with at least 1 year of experience in a customer-facing sales environment, confidence in delivering exceptional customer experiences, and the ability to perform tasks independently. Strong cognitive and mathematical skills, as well as high ethics and integrity, are also essential.

What are the main responsibilities of the Assistant Manager role?

The main responsibilities include coaching and motivating the team to achieve sales goals, ensuring customer satisfaction, implementing sales and operational expectations, acting as a liaison between customers and management, and staying updated on product knowledge and trends.

What is the expected availability for this position?

Flexible availability is required, including evenings, weekends, and holidays.

How is performance measured for the Assistant Manager?

Performance is measured by the ability to drive sales and maximize profit goals for the specific store.

Will I need to provide training to the team?

Yes, part of your role will involve coaching and training your team to provide exceptional customer experiences and improve sales performance.

Is creativity important for this position?

Yes, creativity is essential as it helps you respond to changing requirements and opportunities in a fast-paced omni-channel retail environment.

Do I need to have knowledge of current trends in retail?

Yes, staying informed about product knowledge and current or future trends is a key responsibility for the Assistant Manager.

What type of work environment can I expect?

You can expect a positive and inclusive work environment focused on teamwork and exceptional customer service.

image

Foot Locker

The Heart of Sneakers

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.