FAQs
What qualifications do I need for the Assistant Manager position at the Mall of Berlin?
You will need proven leadership skills with at least 1 year of experience in a customer-facing sales environment, confidence in delivering exceptional customer experiences, and the ability to perform tasks independently. Strong cognitive and mathematical skills, as well as high ethics and integrity, are also essential.
What are the main responsibilities of the Assistant Manager role?
The main responsibilities include coaching and motivating the team to achieve sales goals, ensuring customer satisfaction, implementing sales and operational expectations, acting as a liaison between customers and management, and staying updated on product knowledge and trends.
What is the expected availability for this position?
Flexible availability is required, including evenings, weekends, and holidays.
How is performance measured for the Assistant Manager?
Performance is measured by the ability to drive sales and maximize profit goals for the specific store.
Will I need to provide training to the team?
Yes, part of your role will involve coaching and training your team to provide exceptional customer experiences and improve sales performance.
Is creativity important for this position?
Yes, creativity is essential as it helps you respond to changing requirements and opportunities in a fast-paced omni-channel retail environment.
Do I need to have knowledge of current trends in retail?
Yes, staying informed about product knowledge and current or future trends is a key responsibility for the Assistant Manager.
What type of work environment can I expect?
You can expect a positive and inclusive work environment focused on teamwork and exceptional customer service.