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Assistant Manager (m/w/d), Nordwestzentrum

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Foot Locker

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Frankfurt

AI generated summary

  • You need proven leadership skills, 1+ year in retail, confidence in customer experience, strong math skills, ethics, and flexible availability, including evenings and weekends.
  • You will coach and motivate your team, ensure high customer satisfaction, manage sales and merchandising, act as a liaison with customers, and maintain product knowledge and a positive work environment.

Requirements

  • Bewiesene Führungsfähigkeiten mit mindestens 1 Jahr Erfahrung in einer Verkaufsumgebung mit Kundenkontakt
  • Hat Selbstvertrauen und fühlt sich wohl damit, sich für eine außergewöhnliche Kundenerfahrung zu engagieren
  • Motiviert, außergewöhnliche Ergebnisse zu erzielen, aufgrund des Enthusiasmus aus der Interaktion mit Kunden und Sportprodukten
  • Ist kreativ und vielseitig bei der Reaktion auf sich ändernde Anforderungen und Chancen in einer schnell veränderlichen Omni-Channel-Einzelhandelsumgebung
  • Führt Aufgaben oder Aktivitäten ohne notwendige Aufsicht durch
  • Starke kognitive und mathematische Qualifikationen, einschließlich von Problemanalysen, Entscheidungsfindung und Finanzanalysen
  • Hohes Niveau bei Ethik, Werten, Integrität und Vertrauen
  • Flexible Verfügbarkeit – einschließlich abends, am Wochenende und während Ferienzeiten

Responsibilities

  • Coaching und Motivation Ihres Teams, Verkäufe umzusetzen, die einen außergewöhnlichen Kundenservice bieten
  • Sicherstellung eines hohen Niveaus bei Kundenzufriedenheit durch gutes Fachwissen zu allen angebotenen Artikeln und gute Zusammenarbeit mit Kollegen für einen exzellenten Kundenservice
  • Verkäufe, Kundenerfahrung, Merchandising, visuelle und betriebliche Erwartungen umsetzen
  • Als Partner zwischen Kunden, Verkäufern und Ladenleitung agieren
  • Lernfähigkeit und Erklären von Fachwissen zu Produkten und Trends, um die Kundenbedürfnisse abzudecken
  • Bleibt auf dem Laufenden bei Produktkenntnis und aktuellen oder zukünftigen Produkten/Trends
  • Trägt zu einem positiven und integrativen Arbeitsumfeld bei

FAQs

What are the primary responsibilities of the Assistant Manager at Nordwestzentrum?

The primary responsibilities include coaching and motivating the team to achieve sales, ensuring a high level of customer satisfaction, implementing sales and merchandising strategies, acting as a liaison between customers, vendors, and store management, staying informed about products and trends, and contributing to a positive working environment.

What qualifications are required for the Assistant Manager position?

Candidates should have proven leadership skills with at least 1 year of experience in a customer-facing sales environment, confidence in delivering exceptional customer experiences, motivation for achieving outstanding results, creativity and versatility in response to changes, strong cognitive and mathematical abilities, high ethical standards, and flexible availability including evenings and weekends.

Is experience in retail management essential for this role?

Yes, at least 1 year of experience in a sales environment with customer contact is essential for this role.

What does the training for this position involve?

The training involves coaching team members on providing great customer service, product knowledge, and understanding sales and operational expectations.

Are there opportunities for career progression in this role?

Yes, working as an Assistant Manager can provide valuable experience and skills that may lead to future advancements within the company.

What kind of work environment can I expect in this position?

You can expect a positive and inclusive work environment that encourages teamwork and collaboration among colleagues.

Is prior knowledge of products and trends necessary for this job?

Yes, staying informed about product knowledge and current or future trends is crucial for addressing customer needs effectively.

Will I have to work on weekends and holidays?

Yes, flexibility is required, including availability for evening, weekend, and holiday shifts.

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Foot Locker

The Heart of Sneakers

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.