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Assistant Manager (m/w/d), Olympia Einkaufszentrum

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Foot Locker

29d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Munich

AI generated summary

  • You need leadership experience in retail, strong customer focus, creativity, decision-making skills, ethical integrity, and flexible availability, including evenings and weekends.
  • You will coach your team, ensure customer satisfaction, implement sales and merchandising strategies, act as a liaison, and maintain product knowledge while fostering a positive work environment.

Requirements

  • Bewiesene Führungsfähigkeiten mit mindestens 1 Jahr Erfahrung in einer Verkaufsumgebung mit Kundenkontakt
  • Hat Selbstvertrauen und fühlt sich wohl damit, sich für eine außergewöhnliche Kundenerfahrung zu engagieren
  • Motiviert, außergewöhnliche Ergebnisse zu erzielen, aufgrund des Enthusiasmus aus der Interaktion mit Kunden und Sportprodukten
  • Ist kreativ und vielseitig bei der Reaktion auf sich ändernde Anforderungen und Chancen in einer schnell veränderlichen Omni-Channel-Einzelhandelsumgebung
  • Führt Aufgaben oder Aktivitäten ohne notwendige Aufsicht durch
  • Starke kognitive und mathematische Qualifikationen, einschließlich von Problemanalysen, Entscheidungsfindung und Finanzanalysen
  • Hohes Niveau bei Ethik, Werten, Integrität und Vertrauen
  • Flexible Verfügbarkeit – einschließlich abends, am Wochenende und während Ferienzeiten

Responsibilities

  • Coaching und Motivation Ihres Teams, Verkäufe umzusetzen, die einen außergewöhnlichen Kundenservice bieten
  • Sicherstellung eines hohen Niveaus bei Kundenzufriedenheit durch gutes Fachwissen zu allen angebotenen Artikeln und gute Zusammenarbeit mit Kollegen für einen exzellenten Kundenservice
  • Verkäufe, Kundenerfahrung, Merchandising, visuelle und betriebliche Erwartungen umsetzen
  • Als Partner zwischen Kunden, Verkäufern und Ladenleitung agieren
  • Lernfähigkeit und Erklären von Fachwissen zu Produkten und Trends, um die Kundenbedürfnisse abzudecken
  • Bleibt auf dem Laufenden bei Produktkenntnis und aktuellen oder zukünftigen Produkten/Trends
  • Trägt zu einem positiven und integrativen Arbeitsumfeld bei

FAQs

What qualifications are required for the Assistant Manager position?

The ideal candidate should have proven leadership skills with at least 1 year of experience in a customer-facing retail environment, strong cognitive and mathematical abilities, and a commitment to delivering exceptional customer experiences.

What are the main responsibilities of the Assistant Manager?

The Assistant Manager is responsible for coaching and motivating the team, ensuring high levels of customer satisfaction, implementing sales and merchandising expectations, and serving as a liaison between customers, sales associates, and management.

Is experience in retail management necessary for this role?

Yes, experience in a retail environment with customer contact is essential for this position, as it requires proven leadership abilities and a focus on achieving sales and profit goals.

Is flexibility in scheduling required for this position?

Yes, flexibility in availability is required, including evenings, weekends, and during holiday periods.

What qualities do you look for in a candidate for the Assistant Manager role?

We seek candidates who are confident, motivated, creative, and can adapt to changing demands in a fast-paced retail environment while demonstrating high ethical standards and integrity.

How is performance evaluated in this role?

Performance is measured based on the ability to drive sales and maximize profit goals for the store, as well as ensuring a great customer experience and effective team management.

Will the Assistant Manager be responsible for training team members?

Yes, a significant part of the role involves coaching and training the team to deliver exceptional customer service.

What types of products should the Assistant Manager be knowledgeable about?

The Assistant Manager should stay informed and knowledgeable about all offered merchandise, product trends, and customer needs to provide informed assistance and enhance customer experiences.

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Foot Locker

The Heart of Sneakers

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.