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Assistant Manager (m/w/d), Q1,3

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Mannheim

AI generated summary

  • You should have proven leadership skills, 1+ year of customer-facing sales experience, strong problem-solving abilities, creativity, integrity, and flexible availability for evenings and weekends.
  • You will coach your team, ensure high customer satisfaction, manage sales and merchandising, act as a liaison, and maintain product knowledge while fostering a positive work environment.

Requirements

  • Bewiesene Führungsfähigkeiten mit mindestens 1 Jahr Erfahrung in einer Verkaufsumgebung mit Kundenkontakt
  • Hat Selbstvertrauen und fühlt sich wohl damit, sich für eine außergewöhnliche Kundenerfahrung zu engagieren
  • Motiviert, außergewöhnliche Ergebnisse zu erzielen, aufgrund des Enthusiasmus aus der Interaktion mit Kunden und Sportprodukten
  • Ist kreativ und vielseitig bei der Reaktion auf sich ändernde Anforderungen und Chancen in einer schnell veränderlichen Omni-Channel-Einzelhandelsumgebung
  • Führt Aufgaben oder Aktivitäten ohne notwendige Aufsicht durch
  • Starke kognitive und mathematische Qualifikationen, einschließlich von Problemanalysen, Entscheidungsfindung und Finanzanalysen
  • Hohes Niveau bei Ethik, Werten, Integrität und Vertrauen
  • Flexible Verfügbarkeit – einschließlich abends, am Wochenende und während Ferienzeiten

Responsibilities

  • Coaching und Motivation Ihres Teams, Verkäufe umzusetzen, die einen außergewöhnlichen Kundenservice bieten
  • Sicherstellung eines hohen Niveaus bei Kundenzufriedenheit durch gutes Fachwissen zu allen angebotenen Artikeln und gute Zusammenarbeit mit Kollegen für einen exzellenten Kundenservice
  • Verkäufe, Kundenerfahrung, Merchandising, visuelle und betriebliche Erwartungen umsetzen
  • Als Partner zwischen Kunden, Verkäufern und Ladenleitung agieren
  • Lernfähigkeit und Erklären von Fachwissen zu Produkten und Trends, um die Kundenbedürfnisse abzudecken
  • Bleibt auf dem Laufenden bei Produktkenntnis und aktuellen oder zukünftigen Produkten/Trends
  • Trägt zu einem positiven und integrativen Arbeitsumfeld bei

FAQs

What type of experience is required for the Assistant Manager position?

A minimum of 1 year of experience in a sales environment with customer contact is required.

What are the key responsibilities of the Assistant Manager?

The key responsibilities include coaching and motivating the team, ensuring high levels of customer satisfaction, implementing sales and operational expectations, and staying informed about product knowledge and trends.

Is there a focus on customer service in this role?

Yes, a significant focus on providing an exceptional customer experience and ensuring customer satisfaction is integral to this role.

What qualities are preferred in candidates for this position?

Candidates should demonstrate proven leadership skills, confidence in providing excellent customer service, motivation towards achieving results, creativity, and strong cognitive and mathematical skills.

Is flexible availability a requirement for this job?

Yes, flexible availability is required, including evenings, weekends, and holidays.

Will I need to manage the store in the absence of the Store Manager?

Yes, you will assume all leadership responsibilities in the absence of the Store Manager.

How is performance measured in this position?

Performance will be measured by your ability to drive sales and maximize profit goals for the specific store.

Is team collaboration important in this role?

Yes, excellent collaboration with colleagues is essential to deliver outstanding customer service and achieve sales goals.

Are there opportunities for professional development within the company?

Yes, coaching and ongoing training are integral parts of this position, helping team members develop their skills.

What is the company's stance on ethics and integrity?

A high level of ethics, values, integrity, and trust is expected from all employees in this position.

The Heart of Sneakers

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.