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Assistant Manager (m/w/d), Schadowstraße

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Foot Locker

30d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
  • Düsseldorf

AI generated summary

  • You need at least 1 year of leadership experience in retail, strong customer focus, problem-solving skills, creativity, flexibility, and high ethical standards.
  • You will coach your team to deliver exceptional customer service, ensure high customer satisfaction, manage sales and merchandising, stay current on products and trends, and foster a positive work environment.

Requirements

  • Bewiesene Führungsfähigkeiten mit mindestens 1 Jahr Erfahrung in einer Verkaufsumgebung mit Kundenkontakt
  • Hat Selbstvertrauen und fühlt sich wohl damit, sich für eine außergewöhnliche Kundenerfahrung zu engagieren
  • Motiviert, außergewöhnliche Ergebnisse zu erzielen, aufgrund des Enthusiasmus aus der Interaktion mit Kunden und Sportprodukten
  • Ist kreativ und vielseitig bei der Reaktion auf sich ändernde Anforderungen und Chancen in einer schnell veränderlichen Omni-Channel-Einzelhandelsumgebung
  • Führt Aufgaben oder Aktivitäten ohne notwendige Aufsicht durch
  • Starke kognitive und mathematische Qualifikationen, einschließlich von Problemanalysen, Entscheidungsfindung und Finanzanalysen
  • Hohes Niveau bei Ethik, Werten, Integrität und Vertrauen
  • Flexible Verfügbarkeit – einschließlich abends, am Wochenende und während Ferienzeiten

Responsibilities

  • Coaching und Motivation Ihres Teams, Verkäufe umzusetzen, die einen außergewöhnlichen Kundenservice bieten
  • Sicherstellung eines hohen Niveaus bei Kundenzufriedenheit durch gutes Fachwissen zu allen angebotenen Artikeln und gute Zusammenarbeit mit Kollegen für einen exzellenten Kundenservice
  • Verkäufe, Kundenerfahrung, Merchandising, visuelle und betriebliche Erwartungen umsetzen
  • Als Partner zwischen Kunden, Verkäufern und Ladenleitung agieren
  • Lernfähigkeit und Erklären von Fachwissen zu Produkten und Trends, um die Kundenbedürfnisse abzudecken
  • Bleibt auf dem Laufenden bei Produktkenntnis und aktuellen oder zukünftigen Produkten/Trends
  • Trägt zu einem positiven und integrativen Arbeitsumfeld bei

FAQs

What qualifications are required for the Assistant Manager position?

The Assistant Manager position requires proven leadership skills with at least 1 year of experience in a customer-facing sales environment, confidence in providing exceptional customer experiences, motivation to achieve outstanding results, creativity to respond to changing demands, strong cognitive and mathematical skills, high ethical standards, and flexible availability.

What are the primary responsibilities of the Assistant Manager?

The primary responsibilities include coaching and motivating the team to drive sales while providing exceptional customer service, ensuring high levels of customer satisfaction, implementing sales, customer experience, merchandising, and operational expectations, acting as a liaison between customers, sales staff, and store management, and staying informed about product knowledge and trends.

Is previous retail experience necessary for this role?

Yes, a minimum of 1 year of experience in a sales environment with customer contact is required for this role.

What kind of work schedule should I expect?

The Assistant Manager position requires flexible availability, including evenings, weekends, and holiday periods.

Will I have leadership responsibilities in the absence of the Store Manager?

Yes, in the absence of the Store Manager, you will take on all leadership duties.

Is it important for the Assistant Manager to stay updated on product knowledge?

Yes, it is crucial to stay informed about current and future products and trends to effectively meet customer needs.

How is performance evaluated in this position?

Performance is measured by the ability to drive sales and maximize profit goals for the specific store.

What is the work culture like in this position?

The work culture is positive and inclusive, and it is expected that the Assistant Manager contributes to maintaining this environment.

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Foot Locker

The Heart of Sneakers

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.