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Assistant Manager - Whatever/Whenever (At Your Service)

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Marriott International

Jan 29

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Melbourne

Requirements

  • A proactive and upbeat demeanor that inspires excellence.
  • Keen to take on new challenges and grow within your career.
  • Embody a polished professionalism with an audacious approach to creativity; and a playful individual who is passionate in creating memorable guest experiences.

Responsibilities

  • Responsible for leading and assisting with the successful completion of daily shift requirements of Whatever/Whenever
  • Strives to ensure guest and talent satisfaction and achieve the operating budget
  • Assists in completing financial and administrative responsibilities
  • Major responsibility of the department is to receive all in-house and outside telephone calls and process requests professionally and correctly
  • This includes taking room service orders, receiving and processing all requests for additional items, directions, correcting any issues, and if necessary, forwarding calls on to appropriate areas
  • Reviews and ensure the agents' information is thorough and up-to-date
  • Accountable for tracking all guest requests and issues to use as process improvement tool
  • Update and distribute property telephone directories to talents
  • Strives to continually improve guest and talent satisfaction while maximising the financial performance of the department
  • Assist management in hiring, training, scheduling, evaluating, motivating, and coaching talents
  • The assistant manager will assist the Whatever/Whenever Manager in supervising and maintaining brand standards in the department

FAQs

Is this position remote?

No, this position is not remote; it is based at W Melbourne.

What is the location of the job?

The job is located at W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia, 3000.

What are the working hours for this role?

This is a full-time position, and specific hours may vary based on the hotel's operational needs.

Does W Melbourne provide any career advancement opportunities?

Yes, Marriott International offers opportunities for career advancement, including interstate and global transfers through internal channels.

What benefits do employees receive?

Employees receive competitive salary and annual reviews, a mentor/buddy program, birthday perks with a paid day off, exclusive discounts, and an employee referral bonus, among other benefits.

What qualities are expected from candidates for this position?

Candidates should possess a proactive and upbeat demeanor, a desire to take on new challenges, professionalism, creativity, and a passion for creating memorable guest experiences.

What are the primary responsibilities of the Assistant Manager - Whatever/Whenever?

The primary responsibilities include leading daily shift operations, ensuring guest and talent satisfaction, handling financial and administrative duties, processing requests, tracking guest issues, and assisting in hiring and training talents.

Is prior experience required for this position?

While the job description does not explicitly state prior experience requirements, a background in guest services or hotel management would be beneficial.

What is the culture like at W Melbourne?

W Melbourne promotes a culture of diversity, collaboration, and creativity, encouraging employees to be their best selves and providing a supportive environment.

How does W Melbourne engage with the community?

W Melbourne participates in community service projects through its Take Care initiatives, allowing employees to contribute to meaningful community engagement.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.

OpportunitiesView all

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