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Assistant Service Manager - Urgent and Emergency Care

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The Hillingdon Hospitals NHS Foundation Trust

25d ago

  • Job
    Full-time
    Mid & Senior Level
  • People, HR & Administration
    Healthcare

AI generated summary

  • You need healthcare experience, strong leadership, excellent communication, financial management skills, and the ability to manage pressures, stakeholders, data reporting, and rota management.
  • You will manage operations, support non-clinical staff, ensure service targets are met, oversee data submissions, and maintain staff rotas for Urgent and Emergency Care services.

Requirements

  • Job Requirements:
  • Experience of working in a healthcare environment
  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and manage competing demands
  • Experience of financial management
  • Knowledge of data management and reporting
  • Experience in rota management
  • Ability to liaise with various stakeholders including clinical leads and service managers
  • Understanding of performance and access targets

Responsibilities

  • The post-holder will play a crucial role in supporting the day-to-day operational management of the Hillingdon Hospital Urgent and Emergency Care services. These comprise the Urgent Treatment Centre, Emergency Department and Same Day Emergency Care venues. This position involves working closely with the service management team, clinical and non-clinical teams to achieve service objectives and improve patient outcomes.
  • There will be an element of line management for the Urgent and Emergency Care nonclinical staff. The role will provide effective leadership to the team, supporting them to ensure administrative duties are completed effectively, the service rotas are maintained to a high standard, having oversight of any staffing issues, and escalating to the relevant Service Managers.
  • The Assistant Service Manager will be required to liaise with service managers and clinical leads to ensure that performance and access targets are met, identifying areas for improvement. They will also need to work with data and data quality to complete timely data submissions and assist in the production specific service reports.
  • Service Management
  • UEC Data Support
  • Staff Management
  • Financial Management
  • Rota Management

FAQs

What is the primary responsibility of the Assistant Service Manager in the Urgent and Emergency Care services?

The primary responsibility is to support the day-to-day operational management of the Urgent Treatment Centre, Emergency Department, and Same Day Emergency Care venues, focusing on achieving service objectives and improving patient outcomes.

Will the Assistant Service Manager have any staff management responsibilities?

Yes, the role includes an element of line management for the non-clinical staff within the Urgent and Emergency Care services.

How does the Assistant Service Manager contribute to service improvement?

The Assistant Service Manager will liaise with service managers and clinical leads to ensure performance and access targets are met, and will identify areas for improvement based on data analysis.

Is financial management part of the Assistant Service Manager's role?

Yes, financial management is one of the responsibilities of the Assistant Service Manager, alongside staffing and rota management.

What kind of data-related tasks will the Assistant Service Manager perform?

The Assistant Service Manager will work with data and ensure data quality, complete timely data submissions, and assist in the production of specific service reports.

Who should I contact for more information about the position?

For further details or informal visits, you can contact Payal Patel, the UEC General Manager, via email at payal.patel18@nhs.net or by phone at 07977664993.

Are there opportunities for partnership and collaboration in this role?

Yes, the role involves working in partnership with local GPs, charities, community services, academic partners, local authorities, neighboring hospitals, and the North West London Integrated Care System.

What is the vision of The Hillingdon Hospitals NHS Foundation Trust?

The vision is to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services to provide the best care where needed for the community.

How many staff members are part of The Hillingdon Hospitals NHS Foundation Trust?

The Trust employs over 3,500 staff members.

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The Hillingdon Hospitals NHS Foundation Trust

We provide clinical services to over half a million patients a year, including over 94,000 in our Emergency Department.

Science & Healthcare
Industry
1001-5000
Employees
1991
Founded Year

Mission & Purpose

The Hillingdon Hospitals NHS Foundation Trust provides a range of healthcare services in Hillingdon, including acute, emergency, and elective care. Their mission is to deliver high-quality, patient-centered care, ensuring safety and improving health outcomes. Their purpose is to enhance community well-being by offering excellent clinical services, advancing medical practice, and supporting health education and research.