FAQs
Do we support remote work?
Yes, we have a flexible work environment, which includes options for remote work in a hybrid format.
What qualifications are required for this position?
A minimum of 1+ years of customer service experience in the financial services industry, previous call center experience, and possession of FINRA Series 6 or 7 and Series 63 licenses are required.
What kind of customers will I be assisting in this role?
You will be assisting existing customers of Empower's Premier Retail products, addressing their inquiries and resolving issues related to their accounts.
What skills are necessary for success in the Assoc Premier Client Service position?
Strong active listening and verbal communication skills, the ability to navigate and troubleshoot technology, and a demonstrated enthusiasm for providing quality service in a professional environment are essential.
Is prior experience in a specific financial area preferred?
Yes, experience in retail, IRA, and/or 401(k) customer service, as well as brokerage experience and knowledge of trading in equities, fixed income, and options, is preferred.
What will my responsibilities include in this role?
Responsibilities include managing service requests, educating customers on financial solutions, delivering exceptional customer service, and collaborating with internal partners to ensure a positive client experience.
Will I need to perform any specific financial industry practices?
Yes, a solid understanding of financial markets, retirement account operations, and compliance with brokerage and trading rules will be necessary.
Is there an emphasis on internal mobility within the company?
Yes, we celebrate internal mobility and encourage associates to explore various career paths within the organization.
How do I handle multiple systems while assisting clients?
You will be trained to navigate between multiple systems and resources while managing client interactions effectively.
What is the company’s stance on diversity and inclusion?
We are an equal opportunity employer committed to diversity, encouraging individuals from all backgrounds to apply and ensuring a welcoming environment for all associates.