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Associate Fraud & Claims Operations Representative

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Wells Fargo

4d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    People, HR & Administration
  • Hyderabad

AI generated summary

  • You need 6+ months of customer service experience or a mix of work, training, military experience, and education.
  • You will gather claim information, research claim statuses, enhance customer experience, manage incoming calls, escalate issues, and collaborate with colleagues for seamless service.

Requirements

  • 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Responsibilities

  • Support and capture all pertinent information from customers about their claims
  • Conduct research and provide updates on status of new and existing claims
  • Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
  • Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
  • Receive direction from team lead and escalate questions and issues to more experienced roles
  • Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

FAQs

What is the role of an Associate Fraud & Claims Operations Representative?

The role involves supporting and capturing information from customers regarding their claims, conducting research on claim statuses, improving customer experience, handling customer support tasks in a call center environment, and escalating issues as needed.

What qualifications are required for this position?

A minimum of 6 months of customer service experience is required, which can be demonstrated through work experience, training, military experience, or education.

Is experience in fraud or claims operations necessary for applying?

No, prior experience specifically in fraud or claims operations is not explicitly required, but relevant customer service experience is essential.

What kind of work environment can I expect?

This position involves working in a call center environment, providing customer support while balancing exceptional service with investigative research.

How does Wells Fargo support diversity in hiring?

Wells Fargo values diversity, equity, and inclusion and welcomes applications from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, or any other legally protected status.

Are there opportunities for career advancement within this role?

Yes, there may be opportunities for advancement, as the role involves interacting with colleagues and escalating issues to more experienced roles.

What is the drug and alcohol policy at Wells Fargo?

Wells Fargo maintains a drug-free workplace, and applicants should refer to the company's Drug and Alcohol Policy for more details.

How does Wells Fargo accommodate applicants with disabilities?

Accommodation for applicants with disabilities is available upon request during the recruitment process.

What should I do if I need a medical accommodation during the application process?

You can request a medical accommodation by visiting the Disability Inclusion section at Wells Fargo during the application or interview process.

How important is risk mitigation in this role?

Risk mitigation is critical, as employees are accountable for executing applicable risk programs and adhering to Wells Fargo policies and procedures.

Wells Fargo

Finance
Industry
10,001+
Employees
1929
Founded Year

Mission & Purpose

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with approximately $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through more than 7,300 locations, 12,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in over 40 countries and territories to support customers who conduct business in the global economy. With approximately 250,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 41 on Fortune’s 2022 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. © 2016 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.