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Associate Manager Full-time

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TUMI

30d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
  • Mississauga

AI generated summary

  • You must have a passion for the brand, strong luxury sales experience, flexibility in schedule, integrity, and solid time management skills. Ability to lift 30 lbs and collaborate is essential.
  • You will drive sales, train associates, provide excellent client service, ensure visual standards, adapt to change, and collaborate with the team while meeting personal and store KPI goals.

Requirements

  • Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
  • Value a collaborative environment and have an openness to feedback.
  • The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
  • Have strong sales and client experience, preferably in the luxury market.
  • Can demonstrate proven success in meeting sales goals and achieving KPI’s.
  • Flexible availability to work nights, weekends, mornings, and holidays as needed.
  • Have a strong sense of integrity and an ability to lead by example.
  • Have strong time management skills.

Responsibilities

  • Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
  • Display a good sense of initiative, able to plan and prioritize, display strategic thinking, and champion change in an effective manner.
  • Take pride in work and strive for excellence.
  • Take responsibility for performance and complete all assigned tasks and meet deadlines.
  • Help teach others training content through consistent roleplay and coaching.
  • Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job.
  • Monitor and assist the Store Manager with the training and development for store associates.
  • Complete quarterly goalsetting for personal development.
  • Clearly articulate strengths, goals and opportunities.
  • Show critical thinking capabilities and is solution oriented.
  • Utilize company tools to create a 360-degree coaching culture.
  • Openness to feedback from supervisors, peers and team.
  • Exercise strong written and verbal skills.
  • Adapt communication skills upwards, laterally and to their team.
  • Demonstrate ethical conduct when completing job duties.
  • Promote the organization’s business goals and adapt flexibly to change.
  • Ability to remain calm and deescalate situations.
  • Collaborate effectively with team.
  • Manage personal timecards to ensure payroll accuracy.
  • Maintain Tumi University Training.
  • Adhere to all company policies and procedures.
  • Ensure the store follows the visual guidelines and directives.
  • Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies.
  • Ensure a consistent superior client experience.

FAQs

What are the working hours for the Associate Manager position?

The working hours may vary; candidates should be flexible and available to work nights, weekends, mornings, and holidays as needed.

Does the role provide opportunities for training and development?

Yes, the Associate Manager position includes training opportunities and encourages coaching and development of store associates.

What kind of sales experience is required for this position?

Strong sales and client experience, preferably in the luxury market, is required for the Associate Manager position.

Is there an incentive program for this position?

Yes, this position may be eligible to participate in a company incentive program.

Are there benefits offered to associates in this role?

Yes, associates will receive a comprehensive benefits package that includes medical, dental, life and AD&D, long-term disability coverage, and more.

What qualities are you looking for in an ideal candidate?

The ideal candidate should be committed to client service, possess a strong understanding of the luxury, travel, fashion, and lifestyle markets, and demonstrate leadership and initiative.

How do you ensure a positive client experience?

The Associate Manager will enforce excellent client service practices, utilize client books and thank-you cards, and execute event strategies to maintain a superior client experience.

What is the physical requirement for this role?

The retail team stands, moves around the store, lifts, pushes boxes that weigh up to 30 pounds, and uses a ladder to complete job duties.

What is TUMI’s approach to diversity and inclusion?

TUMI is committed to a diverse and vibrant culture, welcoming individuals from all walks of life and empowering each employee to bring their authentic selves to work.

What are the key responsibilities of the Associate Manager?

Key responsibilities include meeting sales goals, training and developing team members, ensuring compliance with company policies, managing visual merchandising, and delivering outstanding client service.

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TUMI

ESSENTIALLY BEAUTIFUL.

Retail & Consumer Goods
Industry
1001-5000
Employees
1975
Founded Year

Mission & Purpose

Since 1975, TUMI has been optimizing world-class business, travel, and lifestyle essentials with elevated, considered product design to uncomplicate, beautify, and seamlessly complement our customers' lives on the move. Designed in America, our brand is sold in over 260 stores from New York and Paris to London and Tokyo, as well as the world's top department and specialty stores and travel retail in more than 75 countries. At TUMI, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. We have people with unique backgrounds, skills and personalities in the workplace, making for a vibrant culture and a talented workforce. We are committed to sourcing responsibly and minimizing our products' environmental impacts. We take targeted action where we can make a meaningful impact on the environment, building durable and repairable products that are made to last, while increasing our use of recycled, sustainable, and innovative materials. We believe in leaving the world better than we found it, and our efforts in Diversity and Inclusion, Sustainability and Philanthropy are some of the steps we're taking to get us there.