FAQs
What is the main responsibility of the Associate - Operations position?
The main responsibility is to handle moderate to complex inquiries, address various types of policies and billing inquiries from customers, and resolve service concerns while documenting customer requests.
What types of communications might I engage in as part of this role?
You may engage in inbound/outbound calls, incoming correspondence, and other communication sources, as well as call transfers for service transactions.
What skills are considered primary for this position?
Primary skills include Consumer Protection, Customer Centricity, Customer Data Management, Digital Literacy, Inclusive Leadership, Learning Agility, Performance Management (PM), Relationship Building, Results-Oriented, and Stakeholder Relationship Management.
What type of environment does Allstate promote?
Allstate promotes a flexible environment that embraces connection and belonging, encouraging employees to challenge the status quo and make a positive impact.
Is there an emphasis on diversity and inclusivity at Allstate?
Yes, Allstate has received several inclusivity and diversity awards, proving their commitment to empowering everyone to lead, drive change, and give back to their communities.
Where is Allstate India located?
Allstate India operates offices in Bengaluru and Pune.
What kind of experience can I expect from working at Allstate?
You can expect an opportunity to grow your skills, challenge the status quo, and make a meaningful impact in a reputable organization with over 90 years of history in the insurance industry.
How does Allstate support employee development?
Allstate encourages learning agility and provides opportunities for employees to push their skills to the next level while embracing a culture of internal growth and transformation.
Who can I contact for more information about the position?
You can contact Saikiran Mayekar at sma2h@allstate.com for more information about the position.
Are there opportunities for career advancement within Allstate?
Yes, Allstate offers opportunities for career advancement as part of its culture of development and empowerment for its employees.