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Associate - Projects

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Cognizant

4d ago

  • Job
    Full-time
    Senior Level
  • IT & Cybersecurity
    Product
  • Hyderabad, +1

AI generated summary

  • You must have 5+ years in ServiceNow ITAM, TPSM, ITOM, HRSD, ITSM, strong problem-solving skills, and certifications in ServiceNow ITAM and System Administration.
  • You will lead ServiceNow solutions for ITAM, TPSM, project management, and HRSD, ensuring integrations, compliance, support, training, and continuous improvement in IT operations.

Requirements

  • Possess a strong understanding of ServiceNow ITAM TPSM Strategic Port Mgt ITOM HRSD and ITSM.
  • Demonstrate expertise in Product Lifecycle Management.
  • Have a minimum of 5 years of experience in a similar role.
  • Exhibit excellent problem-solving and analytical skills.
  • Show proficiency in developing and implementing ServiceNow solutions.
  • Display strong communication and collaboration skills.
  • Certified Implementation Specialist - ServiceNow ITAM Certified System Administrator - ServiceNow

Responsibilities

  • Lead the development and implementation of ServiceNow ITAM solutions to optimize asset management processes.
  • Oversee the integration of ServiceNow TPSM to enhance third-party service management.
  • Provide expertise in ServiceNow Strategic Port Mgt to streamline project portfolio management.
  • Implement and manage ServiceNow ITOM to ensure efficient IT operations management.
  • Develop and maintain ServiceNow HRSD solutions to improve HR service delivery.
  • Utilize ServiceNow ITSM to enhance IT service management processes.
  • Collaborate with cross-functional teams to ensure seamless integration of ServiceNow modules.
  • Conduct regular assessments and audits to ensure compliance with industry standards and best practices.
  • Provide technical support and troubleshooting for ServiceNow-related issues.
  • Develop and deliver training programs to enhance team members skills in ServiceNow applications.
  • Monitor and report on the performance of ServiceNow solutions to identify areas for improvement.
  • Stay updated with the latest trends and advancements in ServiceNow technologies.
  • Contribute to the continuous improvement of processes and systems to drive efficiency and effectiveness.

FAQs

What is the work model for this position?

The work model for this position is hybrid, with no travel required.

How many years of experience are required for this role?

A minimum of 5 years of experience in a similar role is required.

What specific platforms and modules should the candidate be familiar with?

The candidate should have expertise in ServiceNow ITAM, TPSM, Strategic Portfolio Management, ITOM, HRSD, and ITSM.

Is there a need for certifications for this role?

Yes, the position requires a Certified Implementation Specialist - ServiceNow ITAM and a Certified System Administrator - ServiceNow.

What key responsibilities will the Associate - Projects have?

Responsibilities include leading ServiceNow ITAM solutions development, overseeing TPSM integration, implementing ITOM, and developing HRSD solutions, among others.

Is prior experience in Product Lifecycle Management necessary?

Yes, the candidate must demonstrate expertise in Product Lifecycle Management.

Are there opportunities for training and development in this position?

Yes, this role includes developing and delivering training programs to enhance team members' skills in ServiceNow applications.

What type of skills are preferred for this role?

Candidates should exhibit problem-solving and analytical skills, as well as strong communication and collaboration abilities.

How will the performance of ServiceNow solutions be monitored?

The Associate will monitor and report on the performance of ServiceNow solutions to identify areas for improvement.

Do I need to stay updated with industry trends?

Yes, staying updated with the latest trends and advancements in ServiceNow technologies is expected.

Consulting
Industry
10,001+
Employees

Mission & Purpose

Cognizant is a multinational technology company that provides a wide range of IT services and solutions to organisations worldwide. Their primary focus is on helping businesses transform and thrive in the digital age. Cognizant's mission and purpose are centred around delivering innovative and cutting-edge technology solutions that drive client success. They offer services such as digital strategy, consulting, technology implementation, and IT outsourcing, enabling companies to adapt to evolving market dynamics, enhance operational efficiency, and deliver exceptional customer experiences. Cognizant's ultimate goal is to empower their clients with the tools, insights, and capabilities needed to navigate complex technological landscapes and achieve their business objectives in an increasingly digital world.